Order description was deceptive& I paid $140 for plastic coasters- shame on me. But shame on them for price gauging and basically impossible return as customer responsible to ensure “perfect condition... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Beautiful, unique, delicate product! We bought the espresso cups as a memory of our visit to Rome because the apartment where we stayed (Rocco Forte, near the Spanish Steps) had these and more as th... Zobacz więcej
Reakcja na opinię
Artmest offers some of the best homeware items out there. While we had a slight snag in the initial delivery, the team was quick to course correct and help the situation of hand. My items finally arri... Zobacz więcej
Reakcja na opinię
We bought a stunning photo album, handmade in Italy, that was on a friend's baby shower registry. Artemest's concierge helped us understand shipping times, worked with us on including a gift card we p... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Artemest is the online destination for luxury Italian furniture and home décor. Get interior design ideas and shop unique collections from fine artisans.
Dane kontaktowe
Via Savona 97, 20144, Milano, Włochy
- +39 0236634040
- concierge@artemest.com
- artemest.com
4,5
Doskonała
606 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good CS Team
Their post-sales customer service team is good, I had some concerns about an upcoming product delivery, and they sent me a photo overnight of the product before it was shipped just to ease my concerns. Return policy could be a bit simplified and automated, as feedback.
9 września 2023
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Fyodor,
We are very sorry to hear that the piece you have received did not match your expectations but we absolutely welcome your valuable feedback, as it helps us improve.
As our customers' satisfaction is crucial to us, we will reach out via email to provide you with additional instructions on how to proceed with the return.
Best,
Artemest Concierge Team
concierge@artemest.com
One of a Kind
The ceramic dinnerware sets are customizable, making them one of a kind; I would not have been able to find such a set in a mass retail store. The concierge was also good in maintaining timely contact.
2 września 2023
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Brittanie,
Thank you for your wonderful feedback, and we apologize for the late reply! We’re thrilled to hear that you appreciate the unique, customizable ceramic dinnerware sets and that our concierge provided timely communication. Your satisfaction is important to us, and we look forward to assisting you again in the future!
Artemest Concierge Team
concierge@artemest.com
excellent service
22 sierpnia 2023
Opinia niezależna
Odpowiedź od ARTEMEST
Dear VG,
Thank you for your feedback! We’re glad to hear that you experienced excellent service. Your satisfaction is our priority, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Odpowiedź od ARTEMEST
Cher Isabel,
Merci pour votre retour ! Nous sommes ravis d'apprendre que vous trouvez nos produits de grande qualité. Votre satisfaction est très importante pour nous.
Au plaisir de vous servir à nouveau bientôt !
Cordialement,
L'équipe d'Artemest
concierge@artemest.com
Awesome product.Fast delivery.
9 sierpnia 2023
Odpowiedź od ARTEMEST
Dear Zulhelmi,
Thank you for your feedback! We’re pleased to hear that you found the product awesome and that the delivery was fast.
We appreciate your support and look forward to serving you again soon!
Warm regards
Artemest Concierge Team
concierge@artemest.com
Access to world class craftsmanship at…
Access to world class craftsmanship at a fair price delivered in good time.
20 sierpnia 2023
Odpowiedź od ARTEMEST
Dear Marc Jones,
Thank you for your wonderful feedback!
We’re delighted to hear that you appreciate our access to world-class craftsmanship at a fair price, and that your order was delivered promptly. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Odpowiedź od ARTEMEST
Dear Max,
Thank you for your fantastic feedback and we apologize for the late reply!! We’re pleased to hear that you experienced excellent service and received a premium quality product with fast delivery. Your satisfaction is our top priority, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
A superbly responsive service..,
A superbly responsive service that is promptly communicative and supportive throughout the purchase and delivery process. A resounding recommendation.
17 sierpnia 2023
Odpowiedź od ARTEMEST
Dear Robert,
Thank you for your wonderful feedback and we apologize for the late reply! We’re delighted to hear that you found our service superbly responsive and supportive throughout your purchase and delivery process.
Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Very responsive and fair
10 sierpnia 2023
Odpowiedź od ARTEMEST
Dear Linda,
Thank you for your feedback! We’re glad to hear that you found our service very responsive and fair. Your satisfaction is important to us, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
I love the plates
I love the plates! Absolutely fantastic and the packing, everything was safely and beautifully wrapped.
4 sierpnia 2023
Odpowiedź od ARTEMEST
Dear Elaine,
Thank you for your wonderful feedback, and we apologize for the late reply! We’re thrilled to hear that you love the plates and that everything arrived safely and beautifully wrapped. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Saw what I wanted
Saw what I wanted. Ordered it. Received it in timely manner. Love the plate. So, all great.
10 sierpnia 2023
Odpowiedź od ARTEMEST
Dear Christine,
Thank you for your great feedback, and we apologize for the late reply! We’re delighted to hear that you found what you wanted, that your order arrived in a timely manner, and that you love the plate. Your satisfaction is our priority, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Great chiller-would love to purchase…
Great chiller-would love to purchase extra sleeves.
Our wine cooler is exactly what we were looking for. So happy to have found this chiller. Fits all size bottles and easy to use and store. Trying to find out how to purchase additional sleeves. Ours leaks a bit and would like to have more.
1 maja 2023
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Lisa,
Thank you for your wonderful feedback, and we apologize for the late reply! We’re thrilled to hear that the wine cooler is exactly what you were looking for. For purchasing additional sleeves, please reach out to our customer service team, and they will be happy to assist you. Your satisfaction is important to us, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
I like the Italian Styles
I like the Italian Styles. The colours are amazing and of course the quality. I find inspiration for many purposes. And not to forget presentation for Hotels. And the customer service is great.
4 sierpnia 2023
Odpowiedź od ARTEMEST
Dear Benedetta,
Thank you for your wonderful feedback, and we apologize for the late reply! We’re thrilled to hear that you appreciate the Italian styles and their amazing colors and quality. It's fantastic to know that our products inspire you for various purposes, including hotel presentations. We also appreciate your kind words about our customer service.
Your satisfaction means a lot to us, and we look forward to serving you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Photos accurate, great customer service. Great quality.
Beautiful pillows. True to picture. Great customer service when I chatted with a question about the pillow before ordering. Showed long lead time but came a bit early. Overall will look to order from them again.
4 sierpnia 2023
Odpowiedź od ARTEMEST
Dear Christine,
Thank you for your fantastic feedback, and we apologize for the late reply! We’re delighted to hear that the pillows met your expectations and that our customer service was helpful during your inquiry. It's great to know your order arrived earlier than anticipated!
We appreciate your support and look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Great service
30 lipca 2023
Odpowiedź od ARTEMEST
Dear Michelle,
Thank you for your feedback! We’re glad to hear that you found our service very responsive.
Your satisfaction is important to us, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Odpowiedź od ARTEMEST
Dear Susan,
Thank you for your feedback! We’re glad to hear that you found our service very responsive and fair. Your satisfaction is important to us, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Great Experience
It was my first purchase and it certainly won't be the last because everything was perfect from the first contact to the delivery. All very attentive and concerned about making everything happen in the best possible way.
27 lipca 2023
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Fabio,
Thank you for your wonderful feedback, and we apologize for the late reply! We’re thrilled to hear that your first purchase was perfect from start to finish. Your satisfaction and appreciation of our attentive service mean a lot to us.
We look forward to serving you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Wonderful experience with Artemest…
Wonderful experience with Artemest regarding a custom mirror that I had made for a client! From the customer service, to the execution of the customization required with the artist for the project, the process and expectation I had hoped for, went as well as I could have wished for! And more importantly, my client loves her one-of-a-kind, fabulous mirror!
19 lipca 2023
Opinia niezależna
Odpowiedź od ARTEMEST
Dear Lisa,
Thank you for your wonderful feedback, and we apologize for the late reply! We’re thrilled to hear that your experience with Artemest for the custom mirror was so positive and that our customer service met your expectations. It’s fantastic to know that your client loves her one-of-a-kind mirror! We appreciate your support and look forward to assisting you with future projects!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Purchase arrived quickly
Ceramic vase arrived quickly and in great shape! A beautiful piece that is perfect for my home.
17 lipca 2023
Odpowiedź od ARTEMEST
Dear Kathleen,
Thank you for your feedback, and we apologize for the late reply! We’re delighted to hear that your ceramic vase arrived quickly and in great shape. It’s wonderful to know that it’s a perfect addition to your home! We appreciate your support and look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com,
The cloth is beautiful and purchasing
The cloth is beautiful and purchasing, delivery were seamless.
24 lipca 2023
Odpowiedź od ARTEMEST
Dear Marc,
Thank you for your feedback, and we apologize for the late reply! We’re thrilled to hear that you found the cloth beautiful and that your purchasing and delivery experience was seamless. Your satisfaction is important to us, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Warm regards,
The Artemest Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.