it's okay. could use improvement, but support was good about helping me. i had issues with uploading bigger pictures but otherwise the service was solid. it is just annoying that there is no perfect... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I cancelled my subscription but was still charged. Subscription cancellation option is very dodgy. It's almost like it was designed not to be found. No option to speak to an agent. I really want my re... Zobacz więcej
Reakcja na opinię
I used my card and entered my email password. After the amount is collected and every month the subscription is charged but i am unable to use or get credits . Sent an email to cancel but no response... Zobacz więcej
Reakcja na opinię
Tried to cancel this service numerous times and it always says , the system is not working .. well Amex cancelled it for me ! Please treat this as public notification that my subscrition is termi... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Art Gen AI is a platform that uses cutting-edge AI to generate high-quality images and videos from text prompts. Our technology allows you to transform your ideas into digital masterpieces through a user-friendly interface with powerful customization options.
Dane kontaktowe
Stany Zjednoczone
- art-gen.ai
2,0
Słaba
46 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
it's okay
it's okay. could use improvement, but support was good about helping me.
i had issues with uploading bigger pictures but otherwise the service was solid. it is just annoying that there is no perfect service yet.
2 maja 2026
Opinia niezależna
Dodgy subscription cancellation option
I cancelled my subscription but was still charged. Subscription cancellation option is very dodgy. It's almost like it was designed not to be found. No option to speak to an agent. I really want my refund
1 maja 2026
Opinia niezależna
Odpowiedź od Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service, and the cancellation button available in your profile.
Our support contact is also present in the ToS, and on the website footer.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
I used my card and entered my email…
I used my card and entered my email password. After the amount is collected and every month the subscription is charged but i am unable to use or get credits . Sent an email to cancel but no response or acknowledgement
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've faced an issue with your subscription.
Please reach out to the Support team at the address located at the site footer, and the ToS.
Our Support team always tends to our clients' requests, so we can be certain that this rare error will be resolved promptly.
Best regards,
Art-Gen Support
I was extremely disappointed with both…
I was extremely disappointed with both the system and the communication from Art Gen. Firstly I had actually been looking at Runway Ai subscription, and then been thrown onto Art Gen, I thought I was paying for Runway...I realised my mistake with the first hour, I actual thought I ,must be on their trial page as I was confused with the whole coin system. I did one short video trial to see how it worked, tried one more at which point their system crashed and took the coins, I hadn't realised and tried refreshing, which then meant that the system had cleverly taken the 250 credits it required to then mean I wouldn't qualify for a full refund. So I literaly payed $43 for an 8-second trial video. I emailed their customer service with two hours of signing to cancel, and they said I would only qualify for half my refund!!! What a scam, even after I explained, they have not replied to my email, and its been 6 days now! I will NOT be recommending their services and I would advise to avoid at all costs...BECAUSE IT REALLY DOES COST YOUR BANK ACCOUNT.
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've confused us with a competing service - we understand the market is saturated, but we are not affiliated with the aforementioned site.
Regarding credit usage - I see that the context provided indicates you have run into an issue with the site generation. If our support team has determined you're not eligible for a refund, we have ultimate trust that their reasoning was solid, and that some information critical to that decision was ommitted from your review.
Please verify your identity with Trustpilot for further investigation by our senior team staff! Thank you!
Best regards,
Art-Gen Support
identity theft by art gen ai
I was a victim of identity theft and I had $70 worth of charges from this company on my card. I can’t get a hold of a human. this company is a scam and fraud and doesn’t want to list a phone number where you can contact them. I have sent repeated emails to their Support team with no reply. Luckily, I have a couple of family members to help me with the litigation process, and I look forward to tying this company up in court for years to come.
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Art Gen
Hi there!
Thank you for taking the time to reach out.
The team at Art-Gen is deeply concerned about this issue, but are yet to receive an email matching the details provided in your profile to further investigate and assist you.
Our website provides support via the related support inbox, as listed on the website and our ToS.
Once in touch with your relevant details, our team will be happy to resolve this matter once and for all!
Best regards,
Art-Gen Support
Tried to cancel it’s impossible !
Tried to cancel this service numerous times and it always says , the system is not working .. well Amex cancelled it for me !
Please treat this as public notification that my subscrition is terminated …!
Your policies re cancellation really need to be reviewed ..
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've faced an issue with the automatic cancellation flow.
Our Support team has already been made aware of your case, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Impossible to cancel
Impossible to cancel – borderline scam
I strongly advise staying away from this service. It is practically impossible to cancel your subscription from the website: you can see your active plan, but there is no clear or working option to terminate it.
This is not an honest way to do business. Hiding or breaking the cancellation process is, in my view, deceptive and borderline scammy. I had to contact my bank to block future charges because the platform would not let me cancel in a normal, transparent way.
No serious company should make it this hard for customers to stop a subscription.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service, and the cancellation button available in your profile.
Our support contact is also present in the ToS, and on the website footer.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Odpowiedź od Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service, and the cancellation button available in your profile.
Our support contact is also present in the ToS, and on the website footer.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
This site is terrible in many ways!!
This site is terrible in many ways!!! I strongly suggest not getting a subscription
11 kwietnia 2026
Opinia niezależna
Odpowiedź od Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've had a poor experience with us thus far. Our support contact is also present in the ToS, and on the website footer - please contact us so that we may assist you!
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
I need to cancel my suscription
I need to cancel my suscription, I don't find any option to cancel in the platform.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
Our support contact is also present in the ToS, and on the website footer.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Odpowiedź od Art Gen
Hi there!
Thank you for taking the time to write in.
The team and I appreciate the shout-out, and are happy to hear your experience with the site has been nothing but easy-going.
Thank you for highlighting this for other users!
Best regards,
Art-Gen Support
SCAM
SCAM! SCAM! SCAM!
I am unable to cancel the subscription. It won't give any option to unsusbcribe/cancel your account. Neither they have any support availabl.
DONT BUY THIS PRODUCT!
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I are glad that you've located the explicit instructions on this procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
mediocre product
A response via email was provided to let me cancel, but the product itself isn't up to par.
5 kwietnia 2026
Opinia niezależna
Odpowiedź od Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I are glad that you've located the explicit instructions on this procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
really good if you write your prompts…
really good if you write your prompts correctly.
had no issues doing img to img stuff for my business - gens quickly, you can queue up stuff if I also need a video (just played around for personal use w that - still good!).
i've tried others in the same price range (no namedrops sorry) and this one makes the most sense to me.
get this one if you have to choose, not sure what the hubbub is about - cancel button is right there in your profile people!!
4 kwietnia 2026
Opinia niezależna
Odpowiedź od Art Gen
Hi there!
Thank you for taking the time to write in.
The team and I appreciate the shout-out, and are happy to hear your experience with the site has been nothing but easy-going.
Thank you for highlighting this for other users!
Best regards,
Art-Gen Support
Unable to unsubscribe
I subscribed, but haven't been able to unsubscribe, as it doesn't let you do it on the site. I have emailed, but have not heard back anything yet.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I are glad that you've located the explicit instructions on this procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
SCAM! SCAM! SCAM!
STAY AS FAR AWAY FROM THIS COMPANY AS HUMANELY POSSIBLE! I have no active subscription yet they still charged me weekly. I verified I have no subscription and emailed the company and never heard a word. I got a new bank card and same thing. So now I need to cancel my bank account which is absolutely insane.
6 października 2025
Opinia niezależna
Odpowiedź od Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on the cancellation procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
I can't find a way to cancel this…
I can't find a way to cancel this subscription. Subscibed erroneously. No contact link. No cancelation button
The made this right. Full refund
27 marca 2026
Opinia niezależna
Odpowiedź od Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
Our support contact is also present in the ToS, and on the website footer.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.