I decided to make my own face balm and purchased all ingredients from Aromantic. They were delivered quickly, packaged well and lovely products that have made a lovely balm that is my go too moisturis... Zobacz więcej
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I would say they have good quality products, shipping was fast however package arrived damaged (mix of Royal Mail service and bad packaging), customer service is also up to standard. Their web i... Zobacz więcej
So far so good!, I have used both the glycerine and perilli oil and very pleased with the moisture retention to both my skin and hair. Really pleased with the results thus far and will purchase from A... Zobacz więcej
Excellent seller - I bought some water based dyes to create a green tinted moisturiser (hemp oil just wasn’t cutting it colour wise). They worked really well. I’ve bought a few other bits since then a... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Browse through our range of natural skin care products and cosmetics at Aromantic. We provide organic and natural ingredients, recipes and courses for make-your-own skin, hair and beauty care products.
Dane kontaktowe
15 Greshop Road, IV36 2GU, Forres, Zjednoczone Królestwo
- +441309696900
- info@aromantic.co.uk
- aromantic.co.uk
4,7
Doskonała
169 recenzji
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Zwykle odpowiada w ciągu 1 tygodnia
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Excellent reliable and trustworthy company
I've been using Aromantic products for many years, which are always of a good and pure quality. Aromantic are reliable and trustworthy, which in the skincare industry is so important. If on the rare occasion there is a problem, their Customer Services are excellent.
26 sierpnia 2025
Opinia niezależna
Odpowiedź od Aromantic Ltd
Hi Customer,
Thank you so much for your kind words and for being a loyal customer over the years. We’re delighted to hear that you value the quality of our products and the reliability of our service. Trust is so important in skincare, and we truly appreciate you recognising the effort our team puts into maintaining high standards.
It’s always encouraging to know that if any issues do arise, our Customer Service team have been able to support you. Thank you again for your continued trust in us — it really means a lot.
Kind regards,
Benjamin Borseth
Managing Director
Aromantic Ltd
Selective reviews
I placed an order and the next day I was sent a standard email expressing how much my custom means, asking for feedback on how they can improve. I provided feedback and requested a response, as I had taken the time to do this. As expected, I have had nothing, apart from an automated email, advising I would hear back within 48 hours.
I advised that they were my main choice for skincare products, but their customer service is unhelpful and their website needed photos updated of their products to comply with the Consumer Rights Act - goods must be as described.
I had returned some goods on a previous order, costing over £113, and was asked to pay the postage to return, but when challenged with the legal aspect, I was sent a free return label. This should have been offered automatically.
The glass measuring beakers are not the Simax brand and not all of the low form shape shown. They are a cheaper poor quality brand and the smaller one is cylindrical.
The aloe vera powder does not come in a tub any longer, but in a plastic pouch. This product must have as little exposure to air as possible, as it goes rock hard and becomes unusable. Storage in a bag is fiddly to use, and decanting, both attract moisture. It must cost a matter of pence to sell it in a tub.
There is no mention of this on their website, but I was informed I could buy the tubs separately. These cost an astonishing £8.51 for 10, plus I would have to pay postage on top. You can get 50 for £7 on Amazon.
There is a huge markup on skin products and taking care of your customers should be priority if you want to keep them.
As the misdescription still remains on their website, I added reviews to the products, but they have not been published.
16 sierpnia 2025
Opinia niezależna
Odpowiedź od Aromantic Ltd
Hi Bonghi-bo,
Thank you for your feedback and for giving us the chance to respond. I’m very sorry that your recent experiences have not met expectations. I was on annual leave over the school holidays, which meant I wasn’t on hand to take care of this earlier, and I apologise for the delay in responding.
On the specific points you’ve raised:
Aloe Vera Powder: We had moved to pouches due to repeated breakages with tubs and excess packaging, but we do recognise your concerns about storage. We’ve now made the decision to return to tubs, which will also bring the website imagery back in line with what customers receive. While we haven’t previously had complaints about the imagery not matching the packaging, we understand the importance of accuracy and will aim to be better about keeping this up to date going forward.
Glass Beakers: We will be updating the product listing to make it clear that the image may not always reflect what is supplied. We source the correct size of beaker from whichever supplier has stock available at the time, so while the brand cannot be guaranteed, the size and function will always be as ordered.
Returns: You are absolutely right that misdescribed goods should not incur return costs. Going forward, we’ll make it easier to obtain a returns label when it’s needed. We don’t include return labels automatically in parcels, as over 99% of our orders are not returned, and this avoids unnecessary environmental impact.
On your point about product reviews, these go through a review process before being published. This allows us to reach out and resolve issues first — whether that relates to product concerns, as in this case, or order problems that have nothing to do with product quality, such as parcels being delayed or lost by delivery partners like Royal Mail. It also helps us filter out reviews that are not relevant to the product or service, such as customers leaving questions in the review section or, in some cases, giving a glowing written review but accidentally rating it one star. Once corrective action has been taken, or irrelevant cases are addressed, reviews are then published so they reflect the true state of the product and service.
We value your loyalty and the fact that you prefer sourcing your skincare ingredients from us. Your feedback is helping us improve, and I hope these steps will help rebuild your confidence in us.
Kind regards,
Benjamin Borseth
Managing Director
Aromantic Ltd
Highly reputable company
I have been ordering from Aromantic for about 30 years now. I trust the quality and purity of their products and I am pleased with the service. They are also reasonaby priced and have such a good range.
25 lipca 2025
Odpowiedź od Aromantic Ltd
Hi Customer,
Thank you so much for your wonderful review, and for trusting us with your orders for nearly 30 years — that truly means a lot to us. We’re delighted to hear that you value the quality and purity of our products, along with the range and fair pricing.
Your loyalty and continued support are greatly appreciated, and we look forward to serving you for many more years to come.
Kind regards,
Benjamin Borseth
Managing Director
Aromantic Ltd
I trust Aromantics to provide me with top quality ingredients
I've been using Aromantic since the beginning. I did the residential course, many years ago and love Aromantic's products, rarely using any other supplier. I recently had a couple of questions and was impressed when Ben rang me to answer them. Great products and great company with excellent ethics.
25 lipca 2025
Odpowiedź od Aromantic Ltd
Hi Pauline,
Thank you so much for your kind words and for being with us since the very beginning. It’s wonderful to hear that you still enjoy using our products after all these years, and that the course you attended left such a lasting impression.
I’m glad I was able to speak with you recently and answer your questions directly — it’s always a pleasure to connect with long-standing customers like yourself. Thank you for recognising not just our products but also the ethics we work hard to maintain. Your loyalty and support mean a great deal to us.
Kind regards,
Benjamin Borseth
Managing Director
Aromantic Ltd
A beautiful and unusual oil at a good…
A beautiful and unusual oil at a good price. I put it on my face, and swallow a few drops of it every day, too ( pomegranate seed oil).
25 lipca 2025
Odpowiedź od Aromantic Ltd
Hi Stef,
Thank you for your lovely review, we’re delighted to hear that you’re enjoying the quality and value of our Pomegranate Seed Oil. It’s certainly a beautiful and unusual oil with many skincare benefits.
Just to clarify, we can only recommend using our oils externally. We’re so pleased you’re happy with your purchase and appreciate you taking the time to share your experience.
Kind regards,
Benjamin Borseth
Managing Director
Aromantic Ltd
Odpowiedź od Aromantic Ltd
Hi,
Thank you for your kind review. We’re really pleased to hear you found the website easy to use, your order arrived quickly, and that you’re happy with the quality of our oils. We appreciate your support!
Kind regards,
Benjamin Borseth
Managing Director
Aromantic Ltd
not the same as it used to be
My first order of fine powder was perfect, it was like powder so so fine. 2 years later a new order exactly the same product but you can feel the grain in it so for what I need it for, it is no good. I feel I wasted £70. Aromantic stated they can't guarantee there won't be any batch variation. Maybe there is a reason it varied but have not been able to find out why it is not such a good quality as before so very disappointed in the product this time.
9 lipca 2025
Opinia niezależna
Odpowiedź od Aromantic Ltd
Hi Sugarflick,
Thank you for your feedback, and I’m sorry to hear you were disappointed with your recent order.
Unfortunately, with natural ingredients there can sometimes be differences in consistency between batches, even when we don’t change the supplier or the grade that we buy. This natural batch variation is unavoidable, though the quality standards remain the same.
I understand how frustrating this must feel, especially when your first order was exactly what you needed. We’ll continue to work closely with our suppliers to minimise variation wherever possible, but it’s important to note that a degree of natural variation will always exist with these kinds of products.
Kind regards,
Benjamin Borseth
Managing Director
Aromantic Ltd
Odpowiedź od Aromantic Ltd
Hi Keerthana,
Thank you for your review. We’re delighted to hear that you’re satisfied with our Tomato Oil and happy with the service you received.
Kind regards,
Benjamin Borseth
Managing Director
Aromantic Ltd
The service was very good
The service was very good, easy to order and the product is high quality. Would recommend this company
1 lipca 2025
Opinia niezależna
Always a great experience and exciting…
Always a great experience and exciting feeling you purchase from your brand
24 czerwca 2025
I am a professional Massage Therapist…
I am a professional Massage Therapist and love Aromantic Essential & Base oils! I simply now wont buy from anywhere else.. quality every time
16 czerwca 2025
Opinia niezależna
Polysorbate 20
The product allowed for a perfect blend with our Essential Oils and Aqua. A quality product.
A fast delivery at a great price.
No worries here.
11 czerwca 2025
Opinia niezależna
Body oils
I have used these their products before and they are very good. I purchased some body oils direct from this company and they arrived within about 2 - 3 days. Well pleased
9 czerwca 2025
Opinia niezależna
Great company
Great company. Great selection of excellent quality products. I would happily recommend this company to anyone interested in purchasing cosmetic products/ingredients.
3 maja 2025
Opinia niezależna
Aromantic Ltd
I adore Aromantic Ltd. I just bought their persian rose otto & I'm in love. It smells divine! It's beyond beautiful, pure poetry. I will be forever purchasing 🩷 I use this beauty in my natural perfume & skin care. It's healthy and smells heavenly. I could never get back to synthetic perfumes and their chemical scent. Thank you so much for your beautiful products & a wonderful customer service 🌹
30 maja 2025
Opinia niezależna
Lovely Natural product which arrived on…
Lovely Natural product which arrived on time and well packaged.
12 maja 2025
Opinia niezależna
This is definitely the best company I…
This is definitely the best company I have bought oils etc., from. They are really lovely friendly helpful people and they sell lovely products too.
I would definitely recommend them without hesitation.
22 maja 2025
Opinia niezależna
Fantastic results with the best…
Fantastic results with the best products. Good delivery times too. I have been using Aromantic products for many years now and thoroughly recommend them
14 maja 2025
Opinia niezależna
I have known about Aromantic since 1999…
I have known about Aromantic since 1999 and I have bought regulary ever since from this wonderful company. I trained with Kolbjorn Borseth in making skincare/ haircare etc and will always be grateful for the training that allowed me to start my own business that lasted 27 years! I still buy from Aromantic and find their service, quality of products, honesty and helpfulness, plus their knowledge a real blessing. Sometimes you make a mistake, think you have an item, find that you dont and ask if they can possibly send in a hurry to you and they always go above and beyond to help you. Rare nowadays but this company is one of the best. Highly recommend!
22 maja 2025
Opinia niezależna
Great shop to buy all products what I…
Great shop to buy all products what I need for my small business. I live in New York and every time I buy something I got unbelievably fast-3-5 days!!! Well packed and always high quality botanicals!!! Thank you Aromantic!!! Highly recommend it❤️
16 kwietnia 2025
Opinia niezależna
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