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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

AWFUL! If I could give a minus rating I would. DO NOT BUY FROM THE COMPANY. They use others photos, I brought two dresses, awful quality, nothing like photos. Asked for full refund, they would... Zobacz więcej

Oceniono na 1 z 5

Dreadful company, Arlo Streetwear has a misleading returns policy. Everything is from China, very poor quality and incorrect sizing and the cost to return to China is more than the cost of the item. T... Zobacz więcej

Oceniono na 1 z 5

Item ordered in error, requested item was cancelled prior to dispatch. Customer services didnt respond until 3 days later by which time item had been shipped. Seller refusing to offer refund for an... Zobacz więcej

Oceniono na 1 z 5

Misleading information. Website says company based in London but if you wish to return an item (which you undoubtedly will want to do, due to the poor quality of their goods) they then tell you it nee... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

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Bardzo słaba

Wynik TrustScore: 1 na 5

180 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

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Wszystkie recenzje

(180)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 45

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

DO NOT ORDER

DO NOT ORDER - they are not transparent with their advertising, returns policy or shipping information. Disgusting treatment - they will mislead you and then take your money. I will be reporting to trading standards. Shocking in this day and age that this is allowed to happen. They need closing down.

22 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Terrible company

Terrible company. Scammers. I ordered 1 pair of sandles but they took payment for 2 and when they arrived they had sent the wrong size! I tried phoning the number given but it doesn’t work.
I emailed the customer service and got a standard response saying they would get back to me in 2/3 working days. I didn’t hear anything. Tried again and still nothing. They’ve taken the money and I have 2 useless pairs of shoes. It’s impossible to get hold of them. Don’t use this company.

31 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Beware, good website but it’s what it doesn’t tell you!

We carefully read their website before ordering, everything looked ok i.e. London registered, with Covent Garden address and nowhere did it mention sourced from overseas. Only the following day after placing the order did we discover a tracking facility which mentions China, need I say more! 7 days to arrive at Chinese departure airport, still no sign of the goods as they seemed to be at a destination airport somewhere.

We had originally ordered two sizes to be sure of the fit, so asked Arlo Streetware about the likely return costs. They keep referring us to their refund policy, which we had carefully checked when ordering and it does say at customers expense (no problem there), but doesn’t mention overseas or China. Their customer service team advise us between £17-43 return costs, and they keep telling us to check the returns policy online which doesn’t help one bit. Our original order valued £39 for two pairs of ladies flip flops!! A joke or what?

Beware, the website looks good but it’s what it doesn’t tell you that’s the problem. If I wanted to buy from China I would use Temu.

27 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

DO NOT BUY FROM THIS ‘COMPANY’ I…

DO NOT BUY FROM THIS ‘COMPANY’ I brought a dress which looked so nice online, it took 5 weeks to even get here. The dress looked nothing like it did on the pictures for a start and the material was so cheap and tacky. Asked for a refund and to send it back, they then told me it would cost somewhere from £17-£43 to send it back, so offered me a 35% refund ( £8) this is 1000% a scam. Do not buy from this place!!

29 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Hideous situation

Hideous situation. I have just been totally scammed like the other reviews.
I am going to research how to report the website & notify the banks too.
Cheapest quality, took 3+ weeks to arrive, & pay the postage return to china. Or keep them & get 20% discount.

1 września 2025
Opinia niezależna
Oceniono na 1 z 5

Would give negative stars if I could

Would give negative stars if I could
They kept trying to convince me to keep their shitty dress for a 20% refund. I paid for EVRI tracking to send it back to China. Item is in customs and they are trying to get ME to pay for the charge by lying and saying it is customer responsibility. I have started a dispute against them through by bank

2 września 2025
Opinia niezależna
Oceniono na 1 z 5

Awful experience with this company

Awful experience with this company, which is advertised as a UK company with a UK address but then requires you to ship any returns to China at your own cost. Deliberate material omissions and misrepresentations in their published policies which are unacceptable under UK consumer law. I would avoid at all costs.

2 września 2025
Opinia niezależna
Oceniono na 1 z 5

Return boots saga

Although the customer service was positive the returns process is ridiculous.

You buy a product you think is from UK, actually product comes from China. Takes well over a month to receive.

Adding insult to injury to return the product it has to be returned back to china at a cost of around £30 from where I live.

I was offered 20% refund and to keep the product but let's face it what good is that to you if it doesn't fit

8 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

DO NOT ORDER anything from these…

DO NOT ORDER anything from these scammers!!
My dress was totally see through, asked for a refund and then the whole script started with "You need to post it to China or keep it and we'll refund you 20%"
My mistake for not reading reviews first.
Asking my bank to deal with the refund as paid on Debit card

31 lipca 2025
Opinia niezależna
Oceniono na 1 z 5

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY! Do not order anything it’s a complete rip off, the clothes are a piece of crap and there is no return policy because it’s based in China.

30 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

I would give minus if possible

I would give minus if possible. Ordered a dress, took over two weeks yet says they are London based (I live in London), what arrived late was terrible. Miss matched fabric nit aligned. Dodgy zip. Asked to return and low and behold they want me to pay for poor quality gifts return and send to China!

29 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

AVOID THIS COMPANY

Ordered some shoes thinking the company was based in UK as stated on their website. Unfortunately this isn't the case and they are in China. Shoes took 3 weeks to arrive and too late for the holiday I needed them for. Returned from holiday to request a return and they say I have to pay for it at a cost of £17-43, more than the shoes are worth. They refuse to pay for the return and now I am left with shoes I don't need or like. I will be asking my bank to obtain a chargeback. AVOID THIS COMPANY

29 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

PLEASE,PLEASE PLEASE DO NOT BUY FROM…

PLEASE,PLEASE PLEASE DO NOT BUY FROM ARLO STREETWEAR...THE SUIT I ORDERED LOOKED STUNNING ON THEIR WEBSITE, BUT IN REALITY WAS AWFUL!
THE SIZING WAS ALL OVER THE PLACE...TIGHT WAISTCOAT, HUGE ON HIPS...ABSOLUTELY AWFUL! TO RETURN YOU HAVE TO SEND TO CHINA WHICH IS NOT STATED ON THEIR WEBSITE AND COSTS A FORTUNE...THIS COMPANY ARE RIP OFF MERCHANTS..STAY WELL CLEAR!!

28 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

I’s a crap company

I was so excited with the dress I ordered from them , my mistake I didn’t read the reviews about the company before ordering from them, I also experienced what other buyers said they experienced with this company! DO NOT ORDER FROM THEM!

28 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Poor quality, expensive return postage

I regret not checking reviews. The quality was poor and the shoes were too small. The return cost on a £35 pair of shoes could have been up to £42. So I didn't bother and have learned a lesson.

3 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

DO NOT PURCHASE FROM THIS COMPANY

DO NOT PURCHASE FROM THIS COMPANY
Ordered a dress for a wedding with free shipping in UK for a wedding. The dress took over 3 weeks to arrive and is such poor quality and now I cannot locate anyone to get a response for a refund. Instead being offered a 10% credit for the store and keep the dress!

27 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Awful quality

Awful quality! Dress was wrong colour and just awful in every way. Offered me a 20% refund, I asked them to pay the return costs instead, but they didn’t acknowledge that. Got a reply in English once and then a whole reply from someone else in German!
Still waiting for an actual return address as would rather pay return postage to China and get refunded than accepted their poor quality items and “customer service”! They still try to make you feel bad about doing returns with a whole load of “safer for the environment” to keep the item, while they mass produce cheap crap in China with awful materials a cheap labour! Terrible company in every way. DO NOT USE!

27 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

The dungarees I ordered from Arlo…

The dungarees I ordered from Arlo Streetwear are of poor quality and were way too long so I wanted to return them.
I was told by Arlo Streetwear that the return address is located in China (not apparent on their website but not illegal either) and the return shipping costs typically range from £17 to £43. As per their policy, the customer is responsible for covering the return shipping costs. Avoid unless you are absolutely sure you will keep the item!

26 sierpnia 2025
Opinia niezależna

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