Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Terrible I ordered 2 bottles plus quick delivery 11/07/2023 costing £100 still nothing sent several emails no replies whatsoever £100 wasted Avoid At All Coat

Oceniono na 1 z 5

Not sure what happened - as on enquiring about the whereabouts of the item ordered (after almost a week) was informed that it was on its way back to the seller. No reason given. Couldn't be an issue o... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I ordered two dresses and some boots the 17th December paid next day delivery and have still not revived the order , (24.12.2015) on Arks we sit there is no phone number I managed to find an customer... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

The goods arrived and were faulty due to poor quality finishing. As there are no ark clothing stores nearby the goods were returned via royal mail at a cost circa £4. I then had to reorder the goods... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

1,2

Bardzo słaba

Wynik TrustScore: 1 na 5

564 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Wrong item sent.

When I placed my order with Ark I was allowed to purchase items that weren't actually available. I was emailed a few days later and given a refund for the items that would be missing from my order, which was a little irritating because I had ordered them for a specific occasion and did not have enough time to look for a replacement.
When my package arrived, however, I received the bomber jacket I ordered but in the wrong colour (I ordered black and received navy blue). Coincidentally, the navy blue version would have been cheaper to purchase. I payed more because I specifically wanted the black one and still did not receive it. I opened the package in the evening and so could not tell that I had received the wrong item in the artificial light and so took the tags off, excited to wear it that night. It was only the next day that I saw it was the wrong item.
What will you do to remedy this?

9 grudnia 2015
Opinia niezależna
Logo Ark

Odpowiedź od Ark

Dear Grace,

I am extremely sorry to read you did not receive your complete order in perfect condition.

We aim to fulfil all our orders however sometimes we run out of stock, particularly during busy times like sales. Our website does not display stock in real time, hence the reason you can order items that turn out to be unavailable.

We are committed to despatching the correct goods for customers’ orders. Where this has not happened there could be an error with stock allocation at our warehouse. I will pass your comments on to the relevant team to try and ensure that this does not happen again.

I have checked and we are currently out of stock of the bomber jacket in black. As the jacket you have has been worn, I have refunded the difference in price for the jacket in blue back onto your original payment method. Please allow 3 - 5 working days for this to show in your account.

Please accept my sincere apologies for the disappointment this has caused you.

We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.

Kind Regards,

Mohammed.

Oceniono na 5 z 5

Quick reliable service excellent!

Arrived within a few days, was sent a text to advise collection in store. Easy pick up item as advertised etc excellent service from ordering through to collection would definitely use again.

9 grudnia 2015
Opinia niezależna
Oceniono na 2 z 5

Order not complete

Something I ordered I really wanted for my daughter was paid for, and days later cancelled by them. I only made the order for this particular item which was a superdry jacket in their Black Friday deals, however I was refunded.

8 grudnia 2015
Opinia niezależna
Logo Ark

Odpowiedź od Ark

Dear Lyndsey,

I am really sorry to read you did not receive your complete order.

We aim to fulfil all our orders however sometimes we run out of stock, particularly during busy times like sales. Our website does not display stock in real time, hence the reason you can order items that turn out to be unavailable.

Please accept my sincere apologies for the disappointment this has caused you.

We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.

Kind Regards,

Mohammed.

Oceniono na 4 z 5

Good

Good service. Although slower than other shops in arriving. Packaging not very attractive.

8 grudnia 2015
Opinia niezależna
Oceniono na 5 z 5

Ark is amazing!

I ordered a beautiful playsuit, which is gorgeous, it came very fast and everything was easy when ordering. I adore the clothing at Ark and of course i would recommend them to anyone, and their online service is perfect too! Thank you!!

6 grudnia 2015
Opinia niezależna
Oceniono na 2 z 5

Store delivery

I ordered some boots off your website to collect in store. It says estimated delivery with in 5 days, but has been 6 now. Also had no email or anything about my delivery, no despatch conformation?

6 grudnia 2015
Opinia niezależna
Logo Ark

Odpowiedź od Ark

Dear Fran,

I am really sorry to read you are yet to receive notification of your order.

As I have no details of your order, can I ask you to please contact us with full details of your order and experience to onlinehelp@jdsports.co.uk.

We will be more than happy to assist you with your query.

Kind Regards,

Mohammed.

Oceniono na 5 z 5

First order from Ark

This was the first time I have ordered from Ark, and was very impressed with how quickly my order was dealt with and dispatched, will be ordering again.

5 grudnia 2015
Opinia niezależna
Oceniono na 4 z 5

stock.

Keep better tabs on your stock levels online. As I wasted money on next day delivery to not have the item I needed delivered. I feel you should also have a loyalty delivery option, like the 9.95 yearly asos premier delivery options.

5 grudnia 2015
Opinia niezależna
Oceniono na 2 z 5

Order arrived incorrectly

I ordered some boots in black and they unfortunately arrived in grey and sadly the fit of the boot wasn't too good either. For that reason, I returned them in store and instead of offering to swap the boots for the same discounted price (I ordered them on Black Friday) to the right colour (an offer I wouldn't have taken anyway because the size was so off) the staff member just took the boots off me and told me he couldn't refund me for the boots I'd ordered because they were not the boots on the order slip (because they arrived grey, ark's fault not my own). So basically I'm still waiting on my refund online which he gave no indication I would get anytime soon, and I feel a bit silly having to chase the company down for my own money that should ideally have been given to me on the day. Unimpressed.

5 grudnia 2015
Opinia niezależna
Logo Ark

Odpowiedź od Ark

Dear Hannah,

I am really sorry to read you were sent the wrong colour boots.

We aim to despatch the correct goods for customers’ orders. Where this has not happened there could be an error with stock allocation at our warehouse. I will pass your comments on to the relevant team to try and ensure that this does not happen again.

As the store took your return, they will be returning this for you back to our warehouse. Once received, you will be issued with an automatic refund.

Please accept my sincere apologies for the disappointment this has caused you.

We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.

Kind Regards,

Mohammed.

Oceniono na 5 z 5

Excellent service

Products arrived extremely quickly, clothes looked better in real life than they did on the picture, lovely quality, would order from this website again

5 grudnia 2015
Opinia niezależna
Oceniono na 5 z 5

Brilliant

Everything came so fast and was so cheap yet brilliant quality

5 grudnia 2015
Opinia niezależna

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