ARCA OFFICIAL Recenzje 

49
•
Wynik TrustScore: 3.5 na 5

3,6

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Items were not what I was expecting and the return process is not easy or straightforward. I’ve emailed support and have received zero response. It also took a long time to receive the products in the... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The product was promptly shipped upon ordering. There was a hold up at Customs, but I still received the item before our intended travel. The size of the bag is great as a personal carry-on with vario... Zobacz więcej

Oceniono na 5 z 5

I purchaed the Roomy Pro materials and construction seem of good quality. I recently used it on a European trip and it carried well and fit well even under an economy seat. Plenty of room for a 4 da... Zobacz więcej

Oceniono na 3 z 5

The bag i ordered is very nice, i enjoy using it. My issue with arca, the shipping and communication. It took over two weeks for my order to arrive, which was a shame because i ordered it two weeks in... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z walizkami i torbami
  2. również w kategorii:
  3. Hurtownia walizek
  4. Sklep z walizkami

Napisane przez firmę

Travel Backpacks & Apparel for Modern Adventurers | Upgrade your travel experience with premium backpacks, sling bags, and performance apparel. Shop durable, stylish gear with free shipping, lifetime warranty & expert support.


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

49 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 50% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,6

Wszystkie recenzje

(49)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great for Travel

The backpacks are pretty good. Able to store a good amount of clothing. Also able to store a good amount of electronic accessories. Used the backpacks for personal and business travel. No issues with having the backpacks as a carry on bag.

28 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

I was initially skeptical about the…

I was initially skeptical about the space for clothes, but I was pleasantly surprised. This bag has excellent material quality and an abundance of compartments and pockets, making it perfect for daily use and weekend trips. It feels incredibly durable. I managed to fit my size 11 shoes, three outfits, a toiletry bag, and my laptop accessories with ease!

22 maja 2024
Oceniono na 5 z 5

Customer service was extremely helpful

Customer service was extremely helpful. I bought a duffel bag but mistakenly entered the wrong shipping address. Unfortunately, I realized this too late and was frustrated, so I asked if they could refund my money or resend the duffel. They not only sent me a replacement but also included a travel sling an a really nice letter. They truly care about their customers. Thank You!

15 maja 2024
Oceniono na 5 z 5

I am new customer and am not only…

I am new customer and am not only impressed with the product (great backpack), it with the customer service more importantly. I bought the Arca Flight Friendly Backpack 3 weeks ago and it went on sale today. I sent an email through the Arca customer service portal asking about honoring/matching the 5 hour sale price. I received a response and service I have ever received from a contract email. Super service!

20 maja 2024
Oceniono na 5 z 5

Awesome customer service

Had a Duffel bag for well over a year, used every day and always full until I managed to break the strap. I was only expecting a replacement strap but they replaced the complete bag. Great customer service and a great bag!

29 kwietnia 2024
Oceniono na 5 z 5

Excellent Quality

Great customer experience. I received my backpack on time and the quality is great as described on the website. It’s waterproof and very spacious in the inside.

31 maja 2024
Oceniono na 5 z 5

It's a fantastic product and I use it…

It's a fantastic product and I use it for both daily to/from office and also 3-4 day business trips. A couple of minor issues developed with the bag and the customer service to handle the lifetime warranty claim and get a new product shipped out asap was absolutely excellent. Would highly recommend!

16 maja 2024
Oceniono na 5 z 5

I have had the backpack for about 3…

I have had the backpack for about 3 weeks and so far it has worked great, I travel at least every week for work and the set up with all the pouches and zippered pockets is ideal. I would definitely recommend it. I am interested to see how durable over time it is.

2 maja 2024
Oceniono na 5 z 5

This is perfect ravel backpack

This is perfect ravel backpack. I travel 3 time a month for short trips and can pack everything in need in here, clothes, toiletries, computer, etc. It is very comfortable, roomy and a game changer in travel. Pair it with the travel cubes and you have the ultimate travel bag.

6 maja 2024
Oceniono na 5 z 5

My everyday carry to work

My everyday carry to work, love the versatility. I also love that it stand upright on its own when loading or unloading if that is how you want to use. This is the first backpack I ever was able to buy for my self that was what I wanted. I was always using packs given to me by family that didn't really fit my wants and needs, this one is exactly what I want.

14 maja 2024
Oceniono na 4 z 5

Lauri

I recently purchased the Arca Flight Friendly Backpack, and it has quickly become my go-to bag for both travel and daily use. This backpack combines functionality, style, and durability, making it an excellent choice for anyone in need of a reliable and versatile bag.
The customer service provided by the company is nothing short of exceptional. I had a few questions before making my purchase, and their team was incredibly responsive and helpful.

18 maja 2024
Opinia niezależna
Oceniono na 1 z 5

Poor quality items, poor customer service. AVOID at all costs. Spend the money on a better quality bag and a better company

Poor quality items, poor customer service.

I ordered an item from them a year ago which has broken and is completely unusable. Whilst I appreciate the offer of extending the warranty, they offered a replacement “valued” at £169 (which, based on the quality of materials used with the broken bag is not worth that) as a replacement but then mentioned I was responsible for the shipping costs, which were around £45 then after complaining, reduced to £27. I have never in my 34 years of life had to pay anything for a replacement item due to an original breaking, albeit from shoddy material. The customer service team are reluctant to even think about the experience of the paying customer and only concerned with charging them. The response from them will be on the lines of “we tried to offer you a solution and a FOC charge bag etc. etc.”. They failed to disclose the “FOC” bag would come with a shipping cost of more than I paid for the original broken bag!

The items are cheap material sourced probably from alibaba/aliexpress with Arca official slapped on it. Honestly save your money and get something better. You can also find the exact same bag on sites like Temu for about 10th of the price.

*in response to the reply*

The item as it should be, was offered free of charge but as mentioned above, I was required to pay shipping costs of £45 (more than the cost of the original bag!!) The response to my post is clutching at straws. It is completely misleading how they state in their response

“we did dispatch one of our bestsellers to you completely free of charge, including shipping and without any associated fees.”

“Including shipping” is entirely untrue as they required me to pay £45 for it.

How can you also offer a lifetime guarantee and then because the zippers broke and fell off somewhere, and I couldn’t find them then say it is not covered.

As mentioned above, save your money. Buy elsewhere that’s better quality and has much much better customer service.

14 maja 2024
Opinia niezależna
Logo ARCA OFFICIAL

Odpowiedź od ARCA OFFICIAL

Dear Manesh Madhu,

Thank you for your feedback. While we consider your review not entirely fair, we would like to clarify publicly that we did dispatch one of our bestsellers to you completely free of charge, including shipping and without any associated fees.

We are proud of our products, which is why we offer a 90-day refund guarantee and a lifetime warranty. Although these policies did not apply to your order, we extended them to you as a gesture of goodwill.

For domestic orders, we offer free shipping covered by our warranty and refund policies. International shipping, however, may incur variable fees depending on the location. Our goal is to provide the best possible experience to our customers.

Best regards,
Arca Official Support Team

Oceniono na 5 z 5

The Travel Sling Bag exceeded my…

The Travel Sling Bag exceeded my expectations. It's a great product and well minded. The sleek design makes it perfect for travelling and commuting, perfect for your passport money , phone and stuff. Shipping was fast. Thanks

8 lutego 2024
Opinia niezależna
Oceniono na 4 z 5

It’s really a pretty nice bag for the…

It’s really a pretty nice bag for the money. Great capacity, a bunch of different compartments ,etc. my only complaint is that the strap to attach it to the handle of your carry on is too small! It needs to be bigger to go over a standard carry on handle. Some
Of the materials for the internal pockets seem a little cheap too.

28 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Master travel bag

That awesome bag together with a carry on trolley redefines the carry on experience, will never check in again.
High quality materials, lot of compartments. No problems with any airline.

24 grudnia 2023
Opinia niezależna
Oceniono na 1 z 5

Horrible Customer Service and Experience

I responded to an ad on Facebook and ordered a carry on. It took forever to come. It was delivered while I was out of the country and stolen because of Post Office negligence. I will never buy anything from ARCA again.

23 grudnia 2023
Opinia niezależna
Logo ARCA OFFICIAL

Odpowiedź od ARCA OFFICIAL

Dear Customer,

Thank you for your feedback. We shipped your package on the same day you placed your order. While most of our orders arrive ahead of schedule, delays with international courier companies can occur, and they are beyond our control.

We strongly recommend being available when your package is scheduled for delivery. Unfortunately, post office negligence is also outside of our control.

We understand your experience wasn't ideal, and we'll be in touch soon to discuss the situation and offer a solution.

Thank you,

Arca Official Support Team

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej