ARAG UK Recenzje 

Very helpful, and attentive to my current situation they’ve been a great help so far helping me navigate through my legal issues especially Evren Ozer very good legal advisor.

Swift call back to discuss the issues. Expert advice after asking the relevant questions allowing me to understand the best action to take. Highly recommended.

You dont know how good your insurance is till you have to claim. Well, my opinion is negative and my Complaint is over the deadline and still I haven't had an update other than the acknowledgement over 5 weeks ago.
I would never recomend this Company and shall be taking my Complaint to the Ombudsman.

Very knowledgeable and great advise provided. Made it clear to what I had to do regarding time frames.

I spoke with an advisor called Evren Özer. He listened to me. He gave me clear legal background in detailed but understandable terms. He listened and answered multiple times to the same question if I showed lack of proper insight. He did not rush to end the call and he even proactively gave me suggestions on matters I had not thought of.

We contacted our home legal assistance helpline who then arranged for us to have a callback. The service was very quick, easy to use, with very helpful, easy to understand legal advice provided.

The adviser was very helpful and did say can call back if any further issues very in formative

Like all "insurance" in the UK, they will find any reason to wriggle out of their responsibility and you'll spend years fighting them just to get your insurance to pay out.

Explained clearly what was required and was very helpful

I spoke Evren this afternoon, he gave a very clear explanation of the problems for which I have to decide, and took a great deal of stress away from the problem.
I am very grateful.

Great advice and easy to talk to

Update: I’ve now received more emails from ARAG, specifically from a representative named M.K, which confirm just how unprofessional and dishonest this company is.

Despite their own solicitor stating that my policy does not cover nuisance claims unless I own the property (which I don’t, and which ARAG knew from the outset), M.K. continues to insist that the claim was “covered” and was only declined due to “less than 51% chance of success.”

This is not a misunderstanding. This is blatant misrepresentation of their own policy wording. The clause on page 32 of the Urban Jungle policy clearly states that property claims are only valid for property you own. I even quoted it to them. Their own legal report quoted it. Yet they still try to argue that they can “deem coverage” where none exists. That is not how insurance works. That is financial misconduct.

To make matters worse, M.K. also claimed they hadn’t received my bank details for the £250 excess refund. I sent them on 12th March via email, which they never responded to. Only after I called them out on it did they finally process the refund—no apology, no explanation.

ARAG took £250 from me knowing this claim was never valid, dragged out the process, and only refunded me after being caught out. No apology. No ownership. Just more empty words and gaslighting.

Avoid this company at all costs. They are deceptive, dismissive, and incompetent. If you’re with Urban Jungle, be aware that ARAG is their legal cover provider

I submitted a claim under my Urban Jungle policy, clearly stating that I am a tenant, not a homeowner. My policy explicitly excludes disputes where the insured does not own the property, meaning my claim should have been rejected immediately. ARAG had this information from the outset but still accepted my claim, took my excess fee, and referred my case to solicitors.

By doing this, ARAG falsely misled me into believing I had legal cover, causing me to stop looking for alternative legal help to resolve an issue that was directly impacting my health. After weeks of silence and repeated emails chasing them, I was eventually told by Taylor Rose law firm that my claim was never eligible—something ARAG should have known from day one. They have taken my money under false pretences, wasted my time, and left me with no legal support while my situation continues to deteriorate.

This is not an administrative error—this is deliberate financial misconduct. As my insurer, ARAG should know their own policy terms. Instead, they accepted my excess payment despite knowing my claim did not qualify, failed to provide the legal services I was promised, and misled me into thinking I had coverage when I did not. Their incompetence and dishonesty have left me in legal limbo, with my health suffering as a result.

My claim was significantly delayed and ultimately wrongfully rejected by a “Claims Officer” who misinterpreted both my policy and its application to my claim. Despite specifically asking about urgent deadlines, ARAG failed to respond within their own standard Service Level Agreement (SLA), making their inquiry about urgency effectively meaningless.

One of the most concerning aspects was that, during a phone call, the Claims Officer (who sounded extremely condescending) initially insisted she was within the SLA before later checking and admitting she was outside of it. Instead of acknowledging the failure, she downplayed the delay by stating, “it was only one day.” This not only reflects poor claims-handling standards but also suggests a dismissive attitude towards time-sensitive legal matters.

This level of service is unacceptable, particularly when dealing with legal claims that have strict deadlines. I expect a formal review of both the mishandling of my claim and the misinterpretation of policy terms, as well as confirmation of what corrective action will be taken

I had an extremely disappointing experience with this company. They appear more focused on collecting payments than providing a fair and efficient claims process.

Despite prolonged back-and-forth communication that exceeded the legal deadline, my claim was ultimately dismissed based on an incorrect interpretation of the issue. Instead of addressing my formal complaint regarding an employment law matter, they misclassified it as a managerial appointment issue, which was entirely irrelevant.

Faced with damage to my car from the tow truck ride when in Spain, I immediately contacted Arag.es. I didn’t seem to be getting anywhere with my complaint so I contacted Arag UK and was incredibly lucky to come across the most efficient and caring senior customer advisor Nicola Rochester. She went above and beyond to sort my complaint out, kept updating constantly with an impeccable service. To whoever is Nicola’s boss please know that she is a massive asset to your business

I filed a claim on 20/12. It is now 22/2 eg 2 months !Besides being fobbed off with nonsensical denials with no supporting facts to my case they put me on a run around stating they are doing an investigation

It is obvious from the disjointed non factual response on which a denial was based the claims handler is ignorant of law and basic comprehension of English.
I was also informed that the customer care investigators have no knowledge of law

I think I will now need a solicitor to pursue them to push them to provide contractual services for which they have been paid
My reference is L11/0977061 and 24/1149073

Avoid Arag! Complete waste of time dealing with this company. It was impossible to talk to a claims handler, all they do is send computer generated responses and never respond to queries, so they rejected my claim without finding out all the details.
It took them 3 weeks to tell me this.
I spoke to claims triage team a couple of times and was given different info on procedure each time. The first person arranged a call back with a claims handler but I never received any call at appointed time. When I called back, I was told a call was never arranged. The second person then tells me they couldn’t arrange for call back as they were still reviewing my claim.
Arag will do anything to delay process - they ask for information and will review it after 5 days, they then send you a response requesting further information and it will be another 5 days from when you submit info.

Awful experience. Months have passed and we continue to await any meaningful progress on our claim. Our "lawyer" is out of the office more than she is in and has ignored multiple emails chasing progress, as has her supervisor. Even the receptionist laughed at the complete lack of progress, seems to be the norm. This outfit are utterly laughable.

The first contact was made on 6th January and it is now 9th February and absolutely nothing has yet been progressed by ARAG. Messages and emails all ignored.

Complete joke of company, just going around and around in circles trying to get any loop whole, hoping you just go away, over a year we are trying to get any of the policy we were sold and on there website, there website should be taken down, please notice the web doesn’t have a review or complaint section, we asked several times to form a complaint, never get anywhere, but every time you actually get through to them on phone the say, I see you wanted to make a complaint can we close this, even though they still have got no further forward,
We are nearly a year now and still only got approved email, you would think that means they are going to do as website says or any thing, but no a ten minute meeting with a lawyer who tells us they haven’t approved they just ask lawyer to collect information they haven’t actually been appointed, then after countless chasing get an email from arag say there still waiting for information from lawyer we had to instruct our selfs an pay all fees ourselves as they did everything to delay approval, then we email Lawyer we were left with no option but to instruct, to ask why he hadn’t sent file to arag lawyers as it was delaying us getting an answer if they we’re going do as website advertises,
Funny enough arag replies say he had been supplied with everything he requested from other lawyers,
Now over a week later several emails and not even a response to one,
Everything in review can be backed up,

They have offered £150 compensation as they know they have failed, actually to this day another month passed an STILL HAVENT CONFIRMED ANYTHING, we have passed all there small print, just feels like they keep trying until they find a get out clause,
They haven’t found one but one year after reaching out for the cover we were sold we still haven’t had confirmation, we are currently putting a folder together with all facts about there failures,
I WOULDNT WASTE MY TIME OR MONEY ON THIS EVER AGAIN 😡😡😡