On my most recent service appointment my technician called me the morning of my appointment and confirmed my service time so I'd be home for the appointment. Then he showed up one hour early (while I... Zobacz więcej
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Zobacz, co mówią recenzenci
We are so happy that we switched years ago to Aptive pest control. The technicians are so professional and knowledgeable and can answer any question you ask them. They have gone out of their way to en... Zobacz więcej
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I am very happy with Aptive. I had settled and lived with mice having free rein for a few years under your competitor. (They only gave me sticky paper for inside control.) You provided bait boxes and... Zobacz więcej
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Isaac was very friendly and polite. He told me exactly what he was planning to do, and then did it. I also asked him to focus on a couple of specific areas around the exterior of the house, which he... Zobacz więcej
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Informacje dotyczące firmy
Welcome to Aptive Pest Control
Napisane przez firmę
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Dane kontaktowe
2551 Eltham Ave, Ste F, 23513, Norfolk, VA, Stany Zjednoczone
- 17579938127
We overthink pests so you don't have to.
4,0
Dobra
86 recenzji
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Jak firma korzysta z Trustpilot
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Odpowiedź od Aptive Pest Control - Virginia Beach
Hi Deborah,
Thank you for your feedback! We’re glad to hear the service was completed quickly and efficiently. At Aptive, we aim to respect your time while still making sure your pest control needs are fully taken care of.
We appreciate you choosing Aptive and are always here whenever you need us.
-Jasmine, Aptive Care Team
Scheduling Complaint
On my most recent service appointment my technician called me the morning of my appointment and confirmed my service time so I'd be home for the appointment. Then he showed up one hour early (while I was out) did the service minus the inside of my garage and left. When I got home to wait for him to arrive I had no idea he'd already been there until I got the Aptive email saying my service was completed. That really bothered me as I purposely made sure I was home for service time we discussed and he showed up early with no notification. That made me feel like his time was more valuable than mine and makes me question why bother scheduling an appointment if the technicians are just going to show up whenever.
7 czerwca 2026
Odpowiedź od Aptive Pest Control - Virginia Beach
Hi Julie,
Thank you for taking the time to share this detailed feedback. We’re very sorry for the frustration this caused. We understand how important it is to have a confirmed appointment time and clear communication, especially when you made plans to be home.
What you experienced is not the standard we aim for at Aptive. Showing up earlier than expected without proper notice is not the level of respect or reliability you should receive. We’d appreciate the opportunity to look into this further and make it right. Please reach out to socialmedia@goaptive.com directly so we can review your account and get this handled appropriately.
-Jasmine, Aptive Care Team
Isaac did an excellent job
Isaac was very friendly and polite. He told me exactly what he was planning to do, and then did it. I also asked him to focus on a couple of specific areas around the exterior of the house, which he did. Isaac did an excellent job.
29 maja 2026
Odpowiedź od Aptive Pest Control - Virginia Beach
Hi Matthew,
It's great to hear that Isaac took the time to communicate his plan, listen to your concerns, and give extra attention to the specific areas you pointed out. That level of communication and follow-through can make all the difference, and we're glad he delivered the experience you were looking for.
At Aptive, we want our customers to feel confident that their concerns are heard and handled with care. Thank you for recognizing Isaac's excellent work and for choosing Aptive. We're grateful to have you as part of Aptive!
-Jasmine, Aptive Care Team
Great presentation, service not so much!
Make sure you read the fine print and understand their scheduled services and their regularity!
19 maja 2026
Odpowiedź od Aptive Pest Control - Virginia Beach
Thank you for sharing your feedback with us, Marty. Treatment schedules and frequency are important details to feel clear on from the beginning, and we’re sorry to hear this left you feeling caught off guard. When you have a moment, please email socialmedia@goaptive.com with your service address and any questions or concerns about your scheduled services so our team can review your account and handle this for you. We'd be glad to assist!
-Alexis, Aptive Care Team
Full coverage pest control
Full coverage pest control Even in rain, not sure how that works. The determination was definitely there
8 maja 2026
Odpowiedź od Aptive Pest Control - Virginia Beach
It's absolutely wonderful to hear the team remained committed to providing full coverage service, even in less-than-ideal weather conditions, Adriane! It’s great to know the effort and determination shown during the visit stood out to you and made a positive impact. Our team works hard to deliver thorough, dependable care no matter the circumstances. We truly appreciate you being a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
Although the service is okay
Although the service is okay, Aptive representatives who came through my neighborhood gouged all of us in pricing for a one year contract. We were told if we cancelled before the first year was up, we would owe the company $200. I plan to cancel and treat my own home.
6 maja 2026
Odpowiedź od Aptive Pest Control - Virginia Beach
Hi Sharon,
Thank you for taking the time to share this. I’m sorry to hear your experience has left you feeling this way, especially around pricing and the contract terms. That’s not the impression we want anyone to have after working with Aptive.
We aim to be clear and upfront about all service details so there are no surprises, and it sounds like we missed the mark in how that was communicated.
Please reach out to socialmedia@goaptive.com so we can review your account with you directly and walk through your options. At Aptive, we’ve got this handled, and we want to make sure you feel informed and confident moving forward.
-Jasmine, Aptive Care Team
We are so happy that we switched years…
We are so happy that we switched years ago to Aptive pest control. The technicians are so professional and knowledgeable and can answer any question you ask them. They have gone out of their way to ensure that our problems are taken care of and we don’t have recurring issues. Highly recommend this pest control company!
24 kwietnia 2026
Odpowiedź od Aptive Pest Control - Virginia Beach
Hi Tammy,
We really appreciate you sharing this, thank you! It means a lot to hear that your decision to switch to Aptive has been a positive one over the years.
We’re especially glad to hear our service professionals have been professional, knowledgeable, and proactive in making sure your concerns are fully addressed and not becoming ongoing issues. That kind of consistency is exactly what we strive for, making sure your home protection is handled thoroughly and with real care each visit.
Thanks for the strong recommendation and for being part of the Aptive family, we’ve got it handled whenever you need us again!
-Jasmine, Aptive Care Team
I really appreciate the great…
I really appreciate the great communication and follow up! We’ve been with Aptive for years, and they’ve always been great!
28 kwietnia 2026
Odpowiedź od Aptive Pest Control - Virginia Beach
We really appreciate you taking the time to share this, Brandon! It’s great to hear that the communication and follow-up have consistently met your expectations; that’s something our team puts a lot of care into.
It also means a lot to know you’ve been with Aptive for years and have continued to have a positive experience. Thank you for your continued trust, and we’re grateful for the opportunity to help handle your pest control needs!
-Alexis, Aptive Care Team
Service seems to be effective overall
Service seems to be effective overall. But contacts and scheduling are automated, making it difficult to communicate specifics. I recently received message notice about upcoming service for a wrong date, per my website account with them. Technicians change nearly every visit. Some techs provide messages to coordinate their visit and report afterward, others do not.
26 kwietnia 2026
Odpowiedź od Aptive Pest Control - Virginia Beach
Hi Wayne,
Thank you for taking the time to share this feedback, we really appreciate it. I’m glad to hear the service has been effective overall, but I also understand your concerns around scheduling accuracy, communication, and consistency between service professionals. That kind of experience can definitely feel frustrating.
At Aptive, we aim to make everything feel seamless and reliable, so feedback like this helps us improve how those details are handled and ensure more consistency from visit to visit. We appreciate you sticking with us, and we’ve got this handled as we continue working to improve your experience.
-Jasmine
Very good insect control!
Quick and frictionless service. Very clear communication and friendly staff. Most importantly, no insects in my house! I lowered my score due to the price, but other than that, great company.
26 kwietnia 2026
Odpowiedź od Aptive Pest Control - Virginia Beach
Hi Terrance,
Thank you for taking the time to share this, we really appreciate it! It’s great to hear you experienced quick service, clear communication, friendly staff, and most importantly, no insects in your home, that’s exactly what we aim for at Aptive.
We also hear your feedback on pricing and appreciate you sharing that perspective. We’re always working to make sure everything is handled smoothly and delivers strong value.
Thank you for choosing Aptive, we’ve got this handled for you.
-Jasmine
Odpowiedź od Aptive Pest Control - Virginia Beach
Thanks for sharing this, Sherrie! We're so glad our treatments are helping with the pest issues you've been experiencing. Your satisfaction is always our top priority, and you can count on our team here at Aptive to ensure your needs are handled with the care you deserve. It's always a pleasure to treat your home, and we appreciate having you as a part of the Aptive neighborhood!
-Alexis
The Aptive tech is always on time
The Aptive tech is always on time, they listen to our needs and make sure to close the gate when they leave!
19 kwietnia 2026
Odpowiedź od Aptive Pest Control - Virginia Beach
Hi Cheryl,
Thank you so much for sharing your wonderful experience with Aptive! We are thrilled to hear that our service professional consistently meets your expectations by being punctual and attentive to your needs. Ensuring that every detail is handled with care, like closing the gate, is part of our commitment to providing exceptional service. Your satisfaction is our top priority, and it's rewarding to know that we've got this handled for you. We truly appreciate your support and look forward to continuing to serve you with the same level of dedication.
-Jasmine
Odpowiedź od Aptive Pest Control - Virginia Beach
Thanks for sharing this, Michael! It's great to hear your treatment went smoothly and that you had a great experience with our service. Providing the best treatments possible is our priority, and your feedback is greatly appreciated. If you ever need assistance in the future, please don't hesitate to reach out. It's always a pleasure to handle your pest concerns, and we're grateful to have you as a part of Aptive!
-Alexis
The technician did what I asked and was…
The technician did what I asked and was polite and professional
15 kwietnia 2026
Odpowiedź od Aptive Pest Control - Virginia Beach
We are so grateful you took a moment to share this with us, Douglas Graham! Your satisfaction is always our top priority, and it's wonderful to know service has been going so well. It's a pleasure to handle your pest concerns, and we really appreciate having you as a part of the Aptive neighborhood!
-Alexis
Horrible experience
I previously utilized Aptive's services during my residency in Texas, which influenced my decision to re-engage their services upon relocating to Virginia. However, my experience in Virginia has been unsatisfactory. I perceive that the technicians dispatched for service visits provide minimal application of treatment both indoors and outdoors. I have been contending with an ant infestation for the past two months. Despite four separate technician visits, the issue remains unresolved. I was assured that a specialized treatment would be applied during the most recent visit; however, the technician who arrived was unaware of this directive. His actions were limited to applying additional solution in the kitchen area, without implementing any specialized treatment or investigating the source of the problem. Consequently, I initiated a cancellation of my service last week, but I have yet to receive a formal cancellation notice. This experience has been one of the most disappointing I have encountered. I have communicated these concerns to customer service representatives, supervisors, and the retention department. I cannot endorse this company to prospective clients.
30 marca 2026
Odpowiedź od Aptive Pest Control - Virginia Beach
Hi James,
Thank you for taking the time to share such detailed feedback. I’m truly sorry to hear that your experience in Virginia has been disappointing, especially after your positive experience with Aptive in Texas. I can understand how frustrating it must be to deal with a persistent ant issue despite multiple visits, and to feel like expectations weren’t met.
What you described, including the missed communication about a specialized treatment and the ongoing issue, is not the level of consistency or follow-through we aim for. We also understand your concern about the cancellation request not being clearly confirmed.
We’d appreciate the opportunity to review your account, confirm the cancellation status, and look into what happened so this can be properly handled. Please reach out to us directly at socialmedia@goaptive.com so we can address this with the urgency it deserves.
-Jasmine
Months after my first treatment
Months after my first treatment, I have seen a significant reduction in Roaches around my house especially the kitchen. Bravo Aptiva
28 marca 2026
Odpowiedź od Aptive Pest Control - Virginia Beach
Hi Leonard,
Thank you for sharing your feedback! We’re thrilled to hear you’ve seen a significant reduction in roaches and that your kitchen is more comfortable. At Aptive, our goal is to make every pest concern fully handled, so you can enjoy a protected home with confidence. We appreciate you choosing us and look forward to keeping your home handled and protected in the months ahead.
-Jasmine
The tech listened to me
I told the technician my pest problems and he sprayed for those and some other things he noted.
27 marca 2026
Odpowiedź od Aptive Pest Control - Virginia Beach
We're so glad our service professional was attentive to your pest concerns and took proactive steps to handle them, Jill! Your satisfaction is our top priority, and it's wonderful to know that we were able to meet your expectations. Our team at Aptive looks forward to continue providing exceptional service for years to come!
-Alexis
The company comes when they say they…
The company comes when they say they will, work sufficiently, and their services are effective.
3 kwietnia 2026
Odpowiedź od Aptive Pest Control - Virginia Beach
It's great to hear that you've been satisfied with our services and that our team has been punctual and effective in addressing your pest control needs, Kathleen! Your feedback is incredibly valuable to us, and we're delighted to know that we've met your expectations. If you ever need further assistance, please don't hesitate to reach out. We appreciate your trust in Aptive to handle your pest control needs!
-Alexis
Forehead Kiss for Aptive 🩵
We have had the Aptive service for a few months now and they have truly been a blessing.
Their customer service team are amazing and technicians are informative, professional and friendly.
A wonderful service for a reasonable price.
Aptive...my family truly appreciate all that you do!🩵
15 marca 2026
Odpowiedź od Aptive Pest Control - Virginia Beach
Thank you so much for your kind words, Trinna! We’re truly grateful to hear that both our customer service team and service professionals have made such a positive impact. It means a lot to know you’ve found the service helpful, professional, and a good value. We appreciate your support and are glad to have you as a part of the Aptive neighborhood!
-Alexis
Service property on time.
27 marca 2026
Odpowiedź od Aptive Pest Control - Virginia Beach
Hi Moses,
Thank you for sharing your feedback! We’re glad to hear that our team arrived on time and provided service as expected. At Aptive, we take pride in making sure every visit is fully handled, so you can have peace of mind knowing your home is protected.
We truly appreciate you choosing Aptive and being part of our neighborhood, we’re always here to keep things handled for you!
-Jasmine
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