Technician was fine. I don't like the way Aptive does business they do not respect No soliciting signs. Their customer service is greatly lacking. First time they didn't use a home depot hand pump spr... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
I've been a customer of Aptive for over 10 years. The professionals that. come to our home are friendly and willing to listen to any pest issues we may have, plus they will come out anytime outside o... Zobacz więcej
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Jae was absolutely outstanding! He took the time to listen carefully to my concerns about the recent scorpion sightings around my home. He clearly explained the treatment process and how he planned to... Zobacz więcej
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Our home backs up to natural open desert, and our yard and home are pest free. Aptive admin support and field technicians communicate with the customer about our quarterly service appointment and any... Zobacz więcej
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Informacje dotyczące firmy
Welcome to Aptive Pest Control
Napisane przez firmę
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Dane kontaktowe
5450 E Washington St, Ste 1, 85034, Phoenix, AZ, Stany Zjednoczone
- 16232679696
We overthink pests so you don't have to.
4,1
Dobra
135 recenzji
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Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The service used to be good
The service used to be good. I've been using them since 2017. Now there is no schedule they show up whenever they want with 24-hour notice. They spend no more than 10 minutes. I always talk to him ahead of time and tell them what I want, the last several times they only serviced half of my yard. I asked them to spray the cinder block well because it's full of scorpions and they don't spray it, I asked them to put granules in the grass because it's infested with roaches and crickets. They never change out the sticky traps or spray my garage. For over $125 per service I would expect to not have to constantly fight scorpion crickets and roaches in my backyard. ... The last service I called the tech (Abukar) on it because he left so fast, he text me and said he would come back and finish and never did. I tried to call their customer service but customer service never answers the phone... They have an app that never works. I found this trust pilot review in my email while I was trying to find their phone number so I can cancel service.
16 maja 2026
Odpowiedź od Aptive Pest Control - Phoenix
Hi there,
Thank you for taking the time to share your experience, and most importantly, thank you for being an Aptive customer since 2017. We're truly sorry to hear how disappointed you've become with the level of service you've received. From incomplete treatments and missed requests to the lack of follow-through, communication difficulties, and issues with scheduling and the app, we understand why you're frustrated. This is not the level of service we want any of our long-time customers to experience.
We sincerely appreciate you bringing these concerns to our attention. Please reach out to socialmedia@goaptive.com directly so we can review your account, address the issues you've described, and discuss your concerns before you make a final decision about your service. Your feedback is invaluable, and we'd appreciate the opportunity to work toward making things right.
-Jasmine, Aptive Care Team
Technician was fine
Technician was fine. I don't like the way Aptive does business they do not respect No soliciting signs. Their customer service is greatly lacking. First time they didn't use a home depot hand pump sprayer. Not impressed do not recommend
20 czerwca 2026
Odpowiedź od Aptive Pest Control - Phoenix
Hi there,
Thank you for sharing your feedback. I’m sorry to hear your experience with Aptive didn’t meet your expectations, especially around communication, service practices, and overall confidence in the visit.
We understand your concerns regarding solicitation preferences and the way the service was performed. This is not the experience we aim to provide, and your feedback will be shared with the appropriate teams for review.
If you’re open to it, please reach out to socialmedia@goaptive.com directly so we can take a closer look at your account and better understand what happened. We would appreciate the opportunity to address your concerns and work toward a resolution.
-Jasmine, Aptive Care Team
Very satisfied customer.
Zach did a great job not just applying the treatment but also in keeping me informed of the whole process and of his arrival time.
17 czerwca 2026
Odpowiedź od Aptive Pest Control - Phoenix
Hi Doug,
Thank you for your feedback! We're glad to hear your Aptive service professional Zach, was on time, friendly, knowledgeable, and took the time to clearly explain the service and keep you informed throughout the visit. We appreciate your trust and are happy your experience was handled with care from start to finish. We've got this handled!
-Jasmine, Aptive Care Team
Odpowiedź od Aptive Pest Control - Phoenix
Hi Kathy,
Thank you for sharing your feedback! We’re glad to hear the service professional arrived on time and provided a nice experience during your service.
We really appreciate you choosing Aptive and look forward to continuing to keep your pest concerns handled moving forward.
-Jasmine, Aptive Care Team
Aptive Pest Control - Effective & Dependable
Aptive Pest Control is dependable and sprays inside and outside of my house as well as spots needed in the yard. They come every 30-60 days. They also have a crew that covers termite control on my property too. I have had this service for about 14 months and am happy with results.
7 maja 2026
Odpowiedź od Aptive Pest Control - Phoenix
Thank you for taking the time to share your experience with us! We're delighted to hear that you've been happy with the results over the past 14 months and that the service has helped handle your concerns. It's great to know that the treatments inside and outside your home, along with attention to specific areas of your yard, have met your expectations.
We also appreciate your recognition of the termite protection services on your property. Thank you for choosing Aptive to help protect your home, and we're grateful for the opportunity to continue serving your pest control needs!
-Alexis, Aptive Care Team
For the past three months
For the past three months, we have had horrible problem with red ants in our backyard. Whenever they come, they ask if there’s anything that needs to be addressed I tell them the red ants. They never put out traps. They never do anything the pictures they take of the work they do never include the areas with the ants. They charge more than most companies. Don’t do what you ask them to do and then you’re stuck in a contract so you can’t get out.
9 czerwca 2026
Odpowiedź od Aptive Pest Control - Phoenix
Thank you for bringing this to our attention, Heather. It's disappointing to hear that you've been dealing with ongoing red ant activity for several months despite repeatedly raising the concern during service visits. We understand how frustrating it can be when a specific pest issue continues and you don't feel your concerns are being fully addressed during treatment.
When you have a moment, please email socialmedia@goaptive.com with your service address and any additional details, including photos if available, so our team can review your account and better understand the situation. We'd appreciate the opportunity to look into your concerns regarding the ant activity and service experience. We're here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
Ira was great very responsive and…
Ira was great very responsive and communicative came back after I let him know about the mosquito traps with no issue. I do appreciate his thoroughness and professionalism five stars for his customer service.
2 czerwca 2026
Odpowiedź od Aptive Pest Control - Phoenix
Hi there,
We’re really glad to hear Ira provided such a strong experience for you and took the time to respond quickly when you reached out about the mosquito traps.
It’s great to know his thoroughness, communication, and professionalism stood out during your service visit. We truly appreciate you sharing your feedback and choosing Aptive.
-Jasmine, Aptive Care Team
Efficient and respectful technician ..
Efficient and respectful technician ... the service is effective!
6 czerwca 2026
Odpowiedź od Aptive Pest Control - Phoenix
Thanks for sharing this, Jefferson! We're delighted to hear that our service professional was efficient, respectful, and provided service that has been effective for your home. We appreciate your feedback and are incredibly grateful you've chosen Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
Alex did a great job at inspecting the…
Alex did a great job at inspecting the outside of my home for criders. He removed all spiderwebs and even sent me pictures where the webs were removed from. Great Job!
5 czerwca 2026
Odpowiedź od Aptive Pest Control - Phoenix
Thank you for taking the time to recognize Alex’s service at your home, Jill! We’re really happy to hear he was thorough in treating the exterior of your home, removing the spider webs he found, and providing photos afterward so you could see exactly what was taken care of. That kind of attention to detail and communication is something we truly value, and our team at Aptive looks forward to continue handling your pest control needs!
-Alexis, Aptive Care Team
Staff communicated arrival in advance…
Staff communicated arrival in advance and services to be offered. Adan was great and provided excellent service.
28 maja 2026
Odpowiedź od Aptive Pest Control - Phoenix
Thank you for taking the time to share this with us, Frank! We’re glad to hear that the communication before your service was helpful and that you were kept informed about the treatments being performed. It’s wonderful to know Adan provided excellent service and made such a positive impression during the treatment. We appreciate the opportunity to handle your pest control needs and look forward to protecting your home from unwanted pests for years to come!
-Alexis, Aptive Care Team
Service went downhill once we upgraded our plan.
We have had Aptive for 2 years and had been pleased with the service until we upgraded. It has been 6 months and I got a notification that someone was servicing 2 months ago and no one came. I have a notice that someone is coming this week. We’ll see.
2 czerwca 2026
Odpowiedź od Aptive Pest Control - Phoenix
Hi Anna,
Thank you for being an Aptive customer for the past two years and for sharing your experience with us. We’re sorry to hear about the recent confusion and the missed service notification, especially after your upgrade. That’s not the consistency we aim to deliver.
At Aptive, our goal is for you to feel confident that everything is fully handled and clearly communicated, so situations like this don’t create uncertainty. We understand why this would be frustrating, and we appreciate you bringing it to our attention.
Please reach out to socialmedia@goaptive.com directly so we can review your service history, clarify what happened with the missed visit, and make sure your upcoming appointment is fully handled and on track.
-Jasmine, Aptive Care Team
Nobody hates anyone more than aptive…
Nobody hates anyone more than aptive hates their customers!
If I could go less than 1 star, I would. 7…..that’s right, 7……no-shows in 2 months, including today. Every no-show included a proactive call by me to confirm. Every time was told they would be here in the designated windows. Failed every time. We’re done
28 maja 2026
Opinia niezależna
Odpowiedź od Aptive Pest Control - Phoenix
Hi Kimberly,
We’re truly sorry to hear about this experience, especially with multiple missed appointments after you took the time to confirm ahead of each visit. That’s understandably frustrating, and it’s not the level of reliability we aim to deliver at Aptive.
We take feedback like this seriously, and experiences like yours are not how we want anything to be handled. We’d appreciate the chance to look into what happened and understand where things broke down so we can address it internally.
If you’re open to it, please reach out to socialmedia@goaptive.com directly with your service details so we can review your account and get this properly looked into.
-Jasmine, Aptive Care Team
Odpowiedź od Aptive Pest Control - Phoenix
Hi Maria,
We really appreciate you taking the time to share this. At Aptive, it’s great to hear our staff was efficient during your service.
That kind of experience is exactly what we aim for, making sure everything is handled smoothly and completed with care so your home is taken care of without any hassle. Thank you for choosing Aptive, we’re glad to have you with us and we’ve got it handled moving forward as well.
-Jasmine, Aptive Care Team
Did 't give a 5 star becsusr my…
Did 't give a 5 star becsusr my appointment was 8-10am. He finly arrivrd at 1pm.
27 maja 2026
Odpowiedź od Aptive Pest Control - Phoenix
Thank you for sharing your feedback with us, J! We’re really glad the service was completed, but we’re sorry to hear the arrival time fell well outside your scheduled window. We know how important it is for appointments to run on time, and we appreciate you bringing this to our attention. We’ll use your feedback as we continue working to provide a smoother, more reliable service experience. Your satisfaction is important to us, and we appreciate having you as a part of Aptive!
-Alexis, Aptive Care Team
Appointments were consistent no call no…
Appointments were consistent no call no shows. Every time I called back I was assured someone would be here the next day and they were not. The customer service reps were supposed to send me emails of what was occurring and those never came. They refused to escalate my request further and the last two people I spoke to on the account were the rudest people I have experienced in customer service. The man flat out lied about a manager meeting and they just didn’t care to deal with anything. Over all the service is horrible.
16 maja 2026
Odpowiedź od Aptive Pest Control - Phoenix
Hi Amanda,
Thank you for taking the time to share this, and I’m truly sorry to hear about the missed appointments, communication issues, and frustration you experienced when trying to get support. That’s not the level of reliability or service we aim to provide at Aptive.
We understand how important it is for scheduling and concerns to be properly handled and followed through on, and it’s concerning to hear that didn’t happen in your case.
We’d appreciate the chance to review your account and make this right. Please reach out to socialmedia@goaptive.com directly so we can look into this further and ensure it’s properly handled moving forward.
-Jasmine, Aptive Care Team
Javon provided excellent service
Javon gave me a complete understanding of the options for removing an influx of ants in my yard and provided pictures of his treatment areas. Javon is personable and has a good knowledge of how to resolve the issues in my yard.
21 maja 2026
Odpowiedź od Aptive Pest Control - Phoenix
Hi Lynn,
It’s great to hear Javon took the time to walk you through the treatment options and share photos of the work areas while addressing the ant issue in your yard. We’re glad his knowledge and personable approach made the visit a smooth experience. At Aptive, we’ve got this handled, and we appreciate the chance to take care of your home and yard with clarity and care.
-Jasmine, Aptive Care Team
Odpowiedź od Aptive Pest Control - Phoenix
Hi Nathan,
Thank you for sharing this kind feedback. We’re glad to hear you’ve had a great experience with Aptive’s customer service. Our team works hard to make sure every interaction is smooth, helpful, and handled with care from start to finish, so you can feel confident things are taken care of without added stress. We appreciate you choosing Aptive and allowing us to keep things handled for your home and neighborhood.
-Jasmine, Aptive Care Team
Excellent Service
I always get a notice when appointment is set up. Technicians are always courteous. They explain what they are going to do. When I have asked them to return to treat the interior of the house, they are prompt and do a very thorough job.
19 maja 2026
Odpowiedź od Aptive Pest Control - Phoenix
Hi Janice,
It’s great to hear your experience has been smooth from start to finish. We’re glad the appointment notices, courteous service professionals, and clear communication have all stood out, and that your interior treatments were handled promptly and thoroughly when requested. At Aptive, we take pride in a we’ve got it handled approach so you can feel confident everything is taken care of without hassle. Thank you for choosing Aptive and for sharing your feedback.
-Jasmine, Aptive Care Team
Keegan did an outstanding job servicing…
Keegan did an outstanding job servicing my house and removing a hornets nest. Thank you Keegan!
12 maja 2026
Odpowiedź od Aptive Pest Control - Phoenix
Hi James,
Thank you for being part of the Aptive family and sharing this great feedback! We’re so glad to hear Keegan did an outstanding job removing the hornets nest and taking care of your home. That kind of careful, confident service really matters, especially with more challenging pest issues. We’ll be sure to share your kind words with him. At Aptive, we’re here to make sure situations like this are fully handled so you can feel safe and comfortable at home. We truly appreciate you choosing Aptive!
-Jasmine, Aptive Care Team
Professional & friendly service
I recently started using their service. I like that they are very communicative in telling you when they will be at your home and the service they provided that day. They offer to treat inside of you want during their service.
I appreciate their professionalism and friendly service.😊
16 maja 2026
Odpowiedź od Aptive Pest Control - Phoenix
Hi Anna,
We really appreciate you taking the time to share this, especially so early into your experience with Aptive. It’s great to hear that the communication, flexibility with interior treatments, and overall professionalism have stood out to you, along with the friendly service you received. At Aptive, we take a lot of pride in making sure you feel informed and comfortable every step of the way, because when it comes to your home, we want everything handled with care and consistency. We’re grateful to have you as part of the Aptive neighborhood and are glad to be taking care of things for you.
-Jasmine, Aptive Care Team
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