Global Apostille South Africa Recenzje 97

Contracted Global Apostille in May 2026 to obtain a Letter of No Impediment. Paid in full on May 22nd after submitting all documents on May 20th via international transfer from Japan. Notified them that I need to and will collect on the date of June 1st and 2nd which was never met. Even after asking for multiple confirmations, no answers.

At no point did this company proactively communicate anything to me. Every single update throughout the entire process had to be chased by me via email. Aida's responses were consistently vague, never addressed what was actually asked and were nothing more than copy pasted template replies. It took them a week just to confirm receipt of payment.

The application was only submitted to Home Affairs ten days after payment was made with no communication given. On June 3rd Aida called personally and guaranteed 1000% the document would be ready by June 18th. I requested written confirmation of this — it was never provided. After that call, silence again until I followed up myself. Two days before my final collection date I was told they could no longer assist due to "unforeseen circumstances" with no further explanation despite multiple requests.

When it came to the refund they refused to return the money to our Japanese bank account despite having no issue accepting our international payment. They would only offer a local transfer or cash collection — completely impractical for someone based in Japan. They refunded only the base amount and refused all additional compensation.

We acted in good faith at every step and gave this company every opportunity to deliver. Instead they held our money, made empty promises and abandoned the service without explanation. We are now questioning whether this company is even legitimate and are at the point of taking legal action.

This is a clear breach of contract under the Consumer Protection Act 68 of 2008.

This company operates under two names — Global Apostille and Frenchside Translation and Interpreting — same person, same address, same bank account. Be warned, especially if you are based abroad as they appear to rely on the fact that overseas clients are unlikely to follow through on legal action.

Edit in response to their claims:

Thank you for your response. Please note that all communication and proof of payment throughout this process has been fully documented. Our response below is factual, unlike several claims made in yours.

Payment was made and confirmed on May 22nd 2026, not May 29th as claimed. This is clearly evidenced by our proof of payment. We welcome any fact checking of this claim.

At no point were we informed in writing that the application would only be submitted on June 1st. Despite multiple follow ups, no such communication was ever received. We welcome any fact checking of this claim against the full email correspondence.

Regarding the allegation of offensive, patronising and demeaning behaviour — every communication sent was firm but professional. The complete email correspondence is fully documented and we invite anyone, including Trustpilot, to review it in full. Requesting updates on a paid service and written confirmation of verbal promises does not constitute offensive behaviour. It is the basic and reasonable expectation of any paying client.

Throughout this entire process a written explanation for the unforeseen circumstances was repeatedly requested and never once provided privately to us as a paying client. This public response is the first explanation offered. We note that management found time to respond publicly yet was completely unavailable to a paying client over several weeks of correspondence.

We formally request clarification as to who is authoring this response, given that management contact was repeatedly requested throughout this process and never once fulfilled.

The personal remarks regarding our review history are noted. All reviews left are factual, documented and made in good faith as a consumer exercising their rights.
Please be advised that we are in contact with our attorney regarding the false claims made in this public response, including the incorrect payment date and the unfounded allegations of offensive behaviour, both of which are contradicted by documented evidence. We are also in the process of filing a formal complaint with the National Consumer Commission under the Consumer Protection Act 68 of 2008.

We have no further comment at this time and will allow the facts and the full correspondence to speak for themselves.

So fast! Really easy to communicate with and received my documents well before deadline. I'm impressed!

I had an excellent experience with this firm for the authentication and apostille of my documents. The service was extremely fast, my documents were ready within 24 hours, whereas the normal timeframe is usually around five business days or more.

Throughout the entire process, the team was very responsive, professional, supportive, and understanding. I was kept informed about the progress of my file at every stage, sometimes several times a day when necessary, which was very reassuring.

The communication was clear and efficient from start to finish, and the overall service exceeded my expectations. I truly appreciated working with them and would highly recommend their services.

Great service by Aida! Documents were apostilled in 6 days and couriered back to us soon thereafter. She communicated promptly with me as to status of our application, and was also quick with her responses to my questions.

They are friendly and efficient, they have always helped me out in a difficult situation and delivered the documents required

I have used Global Apostille twice now and both times they delivered on their promises. My documents were done in 7-10 days and I received it safely, even in another country. I would definitely recommend Global Apostille to anyone in need!

DO NOT USE THIS COMPANY!!! Aida Sala is not professional in the handling of documents. If you have a deadline IT WILL BE MISSED! She will not answer your emails and you will be left in the dark regarding the entire process.
I applied for an express PCC for my USA visa application. I received my documents from Aida 19 days later (when the webiste and she mentioned they have a 15 day turnaround process). I had deadlines to meet and when I tried getting in touch with Aida she was always "with a client" or "not in office", emails were left unanswered! DO NOT USE THIS COMPANY!!!

Global Apostille have been our prefered team in requesting legalisation, Apostilling and Translations of documents for foreign visa applications for a good number of years now. Their service is always friendly, precise and promptly dealt with.

Thanks Aida Sala @ Global Apostille Services.

I requested the "DIRCO Express Apostille" service and it was completed in 10days ( 2026 Jan 9th to 19th)

Aida used "The Courier Guy" to return my documents and I am also very impressed with their service.

Highly recommend.

I strongly recommend them for reliability and trustworthiness. Got my documents a few days after 5 working days. In this regard, I feel the turn around time 3 to 5 working days processing needs an adjustment as unforeseen delays can happen. In my case, my overseas employer was impatient , it put me under a lot of pressure and frustration, l was told they are moving on with other applicants who were document ready. Despite unfoseeable delays, service was delivered and l am happy that at least am document ready and can explore other avenues with confidence.

Amazing service! Had my DIRCO apostille of my birth certificate inside of a week. Aida was lovely and helpful. Could not have asked for better service.

My certified translation was prepared very quickly, and Aida was a pleasure to deal with. I also thought the fee charged was fair and reasonable.

They are incredible! Quick turnaround time as well as impeccable service! The best in the business.

I don't recommend this company because they give false turnaround times even if you pay extra for the "expedite" services. They also won't give a refund if they don't deliver in the time that they promised. Not worth the money and rather find another company to translate or acquire your documents.

Very efficient and fast service. It is easy to communicate with Aida as she responds almost immediately and keep you updated on the progress of your documents the whole time

Iada's service was amazing. Always nervous to hand over original documents therefore so pleased to have found Global Apostille. Communication was great and document received faster than any other service used. Thank you for saving the day for me.

I googled an apostille service provider and found this company and quickly scanned the reviews and it looked great. Correspondence was very quick at first and I paid the deposit and sent the document. I was told that it would take 3 days and that I can collect. I advised them that I will not be collecting and they offered an overnight courier services which I accepted, and this was included on the quote and the subsequent deposit. On day 3 I followed up to make sure that the document will be sent out with the courier as agreed and then I was informed that they have not received my document, that it will only be sent out the next day and that the courts were not working the previous day. No one informed me of this delay, and communications also became slower just prior to my call. I was expected to be home on a Saturday to wait for the courier, this was unreasonable and if the courier arrived after 12:00 it would have been too late for me to be able to send the document to the USA which takes 3 days in time for my daughter's green card interview with the consulate. They did not seem to concerned or phased with this dilemma and said that I can collect on Friday, but I explained that I work in another province so it would not be possible and not what was paid and agreed too, they offered to send the document to the mine where I worked but there is not really an option to receive deliveries here. They then said they can also send the document on my behalf to the USA, but if they were unable to keep to a local delivery, I did not have faith or trusted them enough to take a chance to send it abroad. I also needed to include a commissioned copy of my ID with the apostilled document. They then said seeing that I do not want to accept any of their suggestions that they will rather refund me. Which they did within the hour, however they do not understand and take accountability for the delay and time wasted and possible detrimental consequences this could have or will have on the whole process. I was clear from day 1 what my timelines and expectations were. In my personal capacity I would not recommend or use them again. I found an actual lawyer that will do the same in the same time frame, who is much more courteous, professional, friendly, willing to assist and less expensive, and offered to do certain parts for free and meet me after hours on a weekend and charged no VAT.

Aida's service was par excellence from the first email right upto the end. Keep up the exceptional work! Will definitely work with them in the future.