Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I genuinely wanted to like Apex Rides, but this has been one of the most frustrating customer service experiences I've had. For five days we've been trying to link the app to our subscrip... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I love my Apex bike! I've been using it for over a year now, and it's been an amazing experience! The bike itself is sturdy and well-built, providing a smooth and consistent ride. What sets Apex a... Zobacz więcej

Oceniono na 1 z 5

Such a disappointment. I have had nothing but problems with the maintenance of my Apex Rides Bike. After pleading with support to help with screeching noises from the crank, I eventually had an engi... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent classes since the relaunch. Experienced instructors whose styles offer a great choice of classes and genres of music. Apex offers a full workout at affordable prices and brings leisure cen... Zobacz więcej

Informacje dotyczące firmy

  1. Program utrzymywania sprawności fizycznej

Napisane przez firmę

Apex Rides is a British fitness platform offering immersive indoor cycling classes through our connected app and community. Founded in 2018, Apex originally launched with its own smart bike and has since evolved into a more flexible fitness experience built around compatibility and accessibility. Today, the Apex app connects with any FTMS-compatible Bluetooth indoor bike, giving members the freedom to ride using a wide range of third-party equipment at home or in the gym. Members can access thousands of live and on-demand rides led by expert instructors, with classes designed around music, motivation and performance. The app includes real-time ride metrics, leaderboards, structured training programmes and performance tracking to help riders stay engaged and consistent. Classes range from high-intensity performance rides to lower-impact sessions, beginner workouts and endurance-based training, with fresh content added regularly throughout the week. Members can also filter by music genre, instructor, class length and training style to create a more personalised fitness experience. We’re continually investing in the Apex experience, with regular app updates, new class content and expanded compatibility across connected fitness equipment. At Apex, we believe people get better results when they genuinely enjoy their workouts. Our goal is to make connected fitness more motivating, more accessible and easier to fit into everyday life.


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

719 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 92% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,4

Wszystkie recenzje

(719)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I love this bike

I love this bike. And there's good selection of classes, coaches, durations of classes etc
It fits easily out the way in my house, so I can jump on anytime.

28 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Love the bike!

Great variety to classes and motivating to review your class statistics to measure physical progress. Love the bike!!!

28 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Totally loving Apex!

Totally loving Apex! The bike looks lovely and far more reasonably priced than others we looked at. The app is easy to use and the classes are really motivating! I love the mix of instructors and timed classes allowing for a speedy spin if I’m rushed for time and long rides when time permits! Music choices are great too. Wouldn’t be without it!

28 maja 2024
Opinia niezależna
Oceniono na 5 z 5

A lifesaver!

I bought my Apex bike just after the pandemic. As me and my fiancée are both doctors getting time to exercise can be tricky. Apex has totally changed that. We’re both able to hop on the bike at a moments notice and the classes are great quality

28 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Great product, great classes competitive pricing what’s not to love

What can I say about Apex other than the bike is exceptionally well built. I am 6 ft 5 and my wife is 5ft 4 and it fits us both.
The classes are great I tend to do more on demand but that’s just because of my work/life balance. I’m glad to see Duncan is back keep up the good work Apex. Loyal customer since before lockdown. 👍🏻👍🏻

28 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Consistent rider

I have never been as consistent in working out in my entire life. I bought my Apex bike in January 2023 and have been using it 4-5 times a week since. Had a few issues last year with the app but this year it has been problem free and has been a joy to ride. Keeps me sane as a busy working mum. Recommended to people who have gone on to buy the bike themselves.

28 maja 2024
Opinia niezależna
Oceniono na 1 z 5

Absolutely horrendous

Absolutely horrendous. App does not work, make it very hard to cancel, charge you even after you have. Avoid.

22 maja 2024
Opinia niezależna
Logo Apex Rides

Odpowiedź od Apex Rides

Hi David, I have just sent you an email and look forward to resolving this with you. Best wishes, Sam

Oceniono na 5 z 5

Fallen back in love with Apex

My most recent review was a very negative affair based on my experience with Apex at that moment in time. So quite harsh but in my opinion at the time fair.
Since then everything has changed. I held off on my review for 6 months just to make sure it wasn’t another false dawn. My broken bike was replaced free of charge and Apex has gone through a complete reboot. It is now back to its best. New and interesting rides every week. Four live rides a week though I would like to see a 0600 morning ride as they all happen when I am at work except Saturday. The new instructors are all excellent but I would highly recommend Elliot, Emma & Emily. The customer service is also back on track. I have fallen in love with my bike all over again. There are a couple of down sides still. The App still needs a lot of work and the instructors need to interact with the leader board in Live Rides or it just feels like an on demand class. They used to in the early days and getting a shout out spurred you on. And just to put the cherry on the top Duncan has just come back to Apex as an instructor. Keep up the good work Apex as it is currently money well spent.

1 maja 2024
Opinia niezależna
Logo Apex Rides

Odpowiedź od Apex Rides

Thank you so much Jason! You're an Apex OG and very much value your feedback 🙂

Oceniono na 1 z 5

Connection issues

I've had issues with my bike not connecting via Bluetooth to the app, engineer called out after months of waiting for the issue not to be resolved. Still waiting on a response from customer service

29 kwietnia 2024
Opinia niezależna
Logo Apex Rides

Odpowiedź od Apex Rides

Hi Denise, we appreciate your feedback. I can see that this matter was resolved with a replacement bike issued and a refund on your subscription. We hope you continue enjoying the classes. Best wishes, Sam

Oceniono na 1 z 5

A complete waste of money

App is a complete waste of money. First few attempts of using, I kept being greeted with an error message. Clearly a bug or fault. Apex customer service were useless and I couldn’t get into the app for the first two months.

After finally being able to get onto the app, I kept getting issues with sound and Bluetooth connection. So much that I gave up using it. I kept paying the subscription as I knew you had to subscribe for a year when you bought the bike in their January sale.

I have since tried to cancelled my subscription and the loops you have to jump through are ridiculous. They find taking no hard for an answer. After emailing their customer service and requesting that they cancel my subscription. I was charged again the following month because I did not fill out a ‘form’. Will I receive a refund…most likely not. Do I feel robbed…absolutely. I do not recommend this service and very disappointed with how it’s turned out.

26 kwietnia 2024
Opinia niezależna
Logo Apex Rides

Odpowiedź od Apex Rides

Hi Molly, thank you for your feedback. I have spoken with you directly on email and hope that the situation was resolved appropriately. As ever, the door is always open should you wish to return in the future, Best wishes, Sam @ Apex

Oceniono na 1 z 5

Bike arrived with a fault, 5 months later Apex have still not resolved this

Paid to have the bike installed in November 2023 and it had a fault which I reported that day. 5 months later and I still have the faulty bike. Customer service make repeated promises that parts will be sent to my house and an engineer will come and repair the bike but nothing happens. I message Apex monthly as they never get in touch with me with an update. On top of this, they keep charging my monthly membership for a bike I cannot use. They have my money and appear to not have any incentive to resolve this for me.

25 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

New energy…

There is a great feeling of new energy and excitement with the rides.
The rides are more varied with some of shorter duration which is helpful.
I like seeing the lights in the studio and the Apex sign as well as hearing the music.

11 kwietnia 2024
Opinia niezależna
Logo Apex Rides

Odpowiedź od Apex Rides

Thank you Caroline 😊

Oceniono na 1 z 5

Customer service is terrible and will…

Customer service is terrible and will continue to charge you even when you place a pause on your account. Subscription option is misleading. Avoid and stick with other bike distributors

11 marca 2024
Opinia niezależna
Logo Apex Rides

Odpowiedź od Apex Rides

Hi Katie, sorry that there was a payment error. We rectified this immediately however. Best wishes, Sam

Oceniono na 5 z 5

Brilliant bike!

I’m really enjoying my bike; it is comfortable and sturdy. Pedaling is smooth and the resistance is easy to adjust. When I first subscribed to the classes, the company seemed to be going through a tough patch, with very few new rides. Now, there is plenty of variety with live classes, new teachers, and new on-demand classes every week. The classes are encouraging and motivating.

11 marca 2024
Opinia niezależna
Logo Apex Rides

Odpowiedź od Apex Rides

Thank you for the kind words Emma 😊

Oceniono na 5 z 5

Great experience

Great experience - love the classes. I'm a single mum who can't get out to the gym so while it felt like a bit of an expensive first output I've actually saved a fortune.

15 lutego 2024
Opinia niezależna
Logo Apex Rides

Odpowiedź od Apex Rides

🙌 fantastic to hear Rebecca

Oceniono na 5 z 5

Couldn’t live without my bike

I’ve had my bike for a few years now and I genuinely don’t know where I’d be without it. It’s an integral part of my weekly routine and makes life so much easier having it right there at home. Have always enjoyed the classes but have been absolutely loving the new ones in their new studio and the new instructors - I used to do some of their in person classes a couple of years ago so it’s incredible to be able to ride with them from home, especially for 29.99 a month which isn't much more than what one single class costs at Psycle or somewhere similar. Things seem to be getting bigger and better so can’t wait to see what more is to come! Couldn’t recommend them more highly.

22 lutego 2024
Opinia niezależna

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