Apex Doma Ltd Recenzje 

I have just had an extraordianrily helpful telephone call with Ian Pownall re my proposed pv system and I would have no hesitation in recommending him and Apex Doma. He was prepared to take the time to listen and to explain things clearly; I hugely valued what he had to say

Purchased supply and fit , Tesla Powerwall3 (no backup) and 14 panels with solid bird protection skirting.

Sales process
- excellent, a 45 min zoom call takes place where you are took through the whole process and how it all works specifically for your property ( sun predictions etc) - chance to ask questions etc. They also have loads of you tube videos you can watch. No sales pressure like a lot of other firms. About a week later, an in house surveyor visits the property and discusses options. I particularly like the way the design the system with you in mind rather than just giving you a generic set up ( like most firms). I did loads of research on solar installers and I got a good feeling from these guys. I get the impression that this industry uses lots of sub contractors who will be hard to get back if things go wrong afterwards but am confident that the only work Apex Doma sub out is the scaffolding. Not the cheapest but you get what you pay for.

Installation
straight forward, scaffolding up on Tuesday, roof work Thursday, PW installation and commissioning Friday. The team Matt, Liam, Charlie and Owen were spot on. Very professional and tidy and obviously love the work and tech. I particularly like the fact that Apex Doma are employing a couple of young lads and teaching them a decent trade.

Paperwork

G99 application, building control all done in background.

Aftersales

Again all done via YouTube videos, explaining how app works, available tariffs, how to get best out of the kit.

Overall.

Would recommend, lots of dodgy firms out there, no the cheapest but as I said earlier you pay for what you get.

Initial Contact and Site Survey was great, Ian couldn't do enough.
Would recommend the Staff on site they were excellent, very work orientated and tidy.It was a Pleasure to have them at the address.
Administration, I can only say,a little hit and miss, pleasant staff, but didn't always follow through with promises and I had to chase a number of times.
All together a good experience. Remains to be seen how they respond to any issues or advice along the way.

Great service all round from start with Ian to finish. The team that came to fit the solar panels and batteries were excellent. Very tidy and courteous whilst on the job. The team was Liam, Charlie, Joe L, Joe J, Jimmy and also Emily at the office was very helpful with my post fitting queries. I would recommend Apex Doma to anyone. In fact I have already done so.

A very good company for the job prompt and very clean and efficient

Great service and advice. Prompt response when I have any questions about my system

I followed APEX Doma for sometime now on YouTube. Their content on all things solar and battery installs, are educational & well balanced.

It was because of this, I approached them for a quote to install a Powerwall 3 expansion pack. Ian was brilliant when we first spoken. There was no hard sales push, more assurances and guidance, along with a fantastic quote, a quote which they price matched after showing them prices from other installers. But I really wanted to go with APEX Doma, due to my confidence in them.

Installation was done within weeks of getting a quote. The communication throughout was second to none - first class. Or what I call when talking of my own standards I want to achieve in my professional career, ‘Best in Class’!

The backroom staff where all brilliant.

However, after they left site, I shared the work on a Facebook community group for Powerwall owners in the uk. Though the Powerwall expansion pack was fully functioning properly, the connection cable, according to many was somewhat unsightly. I saw this for myself once people raised it. I couldn’t unsee it.

Now this wasn’t really a huge issue, more so me having high standards, and many people in that particular group are strongly opinionated in a healthy way. We all want a good looking set up.

A negative can become a huge positive!

I approached this with AD, Ian and his team and sent in photos of the work carried out along with a proposal of how I’d like the connection cable to run so its aesthetically pleasing to look at.

APEX Doma, agreed it could look better and today, they sent the manager of the installation team around to personally put this right. They replaced a 2.5m connection cable with a 4m cable and spent a few hours, not rushing, aligning the cable so it’s neat and tidy. Liam the manager took genuine pride in getting this done perfectly. This was all done at no extra cost.

I wish I could upload a picture to show the work as I don’t think this review does them any favours without showing the fix.

Long story short, companies are never going be 100% perfect, however, it’s how they react when a customer flags a concern.

There was no resistance from them whatsoever and I felt hugely valued and respected. I now know, that should something go wrong they’ll have my back.

Don’t see any part of this review as negative, read it as reassurance that this company works to the highest of standards, and when something isn’t right, they’ll hold themselves accountable and will bend over backwards to look after their customers.

Having said that, I better pay their final bill now :)

Another positive point, they’ve been great at not wanting full payment until resolution had been met. Not once have they applied pressure on me for final payment.

Thank you everyone at Apex Doma who was part of the journey in looking after me.

Just about to watch your latest YouTube ‘Is Solar Worth It’ - Part 1.

This company, I rate 5 stars without any hesitation.

I’ve since shared my experience and update on the Facebook PW community. Every single comment has been complimentary of Apex Doma, such comments have been fair game to them for putting it right. With other comments being, respect to Apex Doma. While others complimented their aftercare.

Reputation bolds well!

Would I use them again? -Absolutely!

Best wishes,

Marvin.

Great experience from initial discussions to fitment, everyone was very professional, they kept me informed through the whole process. The engineers were tidy, polite, timely and professional. You can't ask for more! I would whole heartedly recommend them.

Easy and helpful from start to finish. Would highly recommend.

Fantastic team to work with that have such a professional team all the way throughout. From the first interaction with Ian all the way through the planning, scheduling and installation was super easy and seamless.
The quality of the work, installation, support was brilliant while still having a competitive price.

Highly recommend using them even if your not quite what sort of system you need.

We changed our broadband supplier which included a new router, I managed to update all our devices to the new system except our GivEnergy inverter.
Contacted Emily at apex doma who was extremely helpful and sent me an email on how to update the WiFi.
No matter what I did I couldn’t get the WiFi working, so without hesitation Emily sent out an engineer who arrived within 45min and had it up and running in no time.
Can’t thank them enough for such swift action, especially as it was their first day back at work after the Christmas holidays 2025/26.
Excellent service.

Fistly the folks who worked on the install were highly professional, polite, friendly and helpful. So thanks go out to charlie, Nat, Joe and Joe, Liam, Claire, Steph, jenny and Emily for a good job well done. Thanks also to Ian who has helped tremendously and continues to do so with the control and serup of the system and Abby who has been kind a patient with my many questions. It has been an excellent experience and I would have no hesitation in recommending Apex Doma to anyone thinking of installing a solar system.

Super company delivering excellence at every step

Great company to use. Good communication and support, always someone at the end of the phone.
We have had solar panels, a Tesla Powerwall and a Tesla car charger fitted. Happy with all. Special shout out to Matt, Olivia and Roan for their help making this all work.

We had solar and a Tesla PW3 installed at the start of this year. The team were the most professional team of contractors we've had on our property from start to finish.

This week we've had a minor issue with our PW3 and Jenny on the phone listened and took action and booked Matt to attend us a day later to check it over. That's customer care to be proud of!

We have, and will continue to recommend Apex Doma to anyone thinking about solar or battery storage.

Really pleased with the EV charger installed. Neat and tidy even though it wasn’t an easy job. Turned up on time and on the day arranged. Positive experience dealing with all members of staff throughout the process from speaking to Roan, Claire and Emily in the office to Tom, Matt and Owen installing it on the day.
Thankyou!
Would highly recommend Apex Doma.

Great from start to finish - from the point of first contact through to completion the team was there to provide the information needed and advise on requirements- end up with a very neat installation.

The team were always available and kept us informed about the installation- they actually managed to complete it in a day by sending a larger team and starting early.

They did come back the following day to fit the solar skirts as some of the brackets were missing from the delivery.

Particular call out needs to be given to Abby as she was helpful and called us back within a short period when she wasn’t available, the installation team (and their supporting team) of Matt (knows his stuff and was willing to work with you to deliver what you as customer wanted), Tom, Joel, Charlie, Jimmy, Owen, Roan, Emily and Claire.

It was great to have Adam visit to check on the install and have the team make a few minor tweaks as he believed there was a better way of doing the job.

Would have no hesitation in recommending these guys.

Comments from neighbours have all been positive with one saying the installation is a lot neater than there’s.

Excellent customer service. Everything explained. Open to amendments when we had a velux added. Very polite.

Special shout out to: Tom, Owen, Jimmy, Roan & Claire

The AD team finished work on my property yesterday, and worked tenaciously and meticulously through the beginnings of storm Claudia to see completion. The process was, and the finish is excellent. Thank you to Liam, Matt, Charlie, Joseph, Roan and Joe (electrics).