I wanted to cancel my insurance. I tried through the various email links and online but couldn't get access to do so. The one email I sent saying I wanted to cancel was ignored. Beware therefore autom... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Your travels insurance were able to suit the dates I required. I didn't require a 12 month policy. Other companies wouldn't do less then 12 months with with stipulations or even discussed the options... Zobacz więcej
Reakcja na opinię
It's travel insurance what else can you say, apart from it was a little cheaper than my annual renewal. The T's&C's are a bit long winded as always and could do with condensing and plane wording inste... Zobacz więcej
Reakcja na opinię
Bought a travel insurance for my recent travel starting on 26 June 2026. My baggage got delayed for three days, and made a claim straightaway. They sent me to this claim handling company called Gall... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
AnnualTravelInsurance.com is part of Cover-More Blue Insurance Services Limited (previously known as Blue Insurance Limited), a multi-award winning insurance company with over 15 years of experience and committed to offering comprehensive cover at very competitive prices to both Irish and the UK customers. At AnnualTravelInsurance.com, you can choose between Multi-trip, Single Trip or Backpacker policies and customise them by adding one or more optional cover, including Winter Sports, Travel Disruption, Cruise Cover and Excess Waiver.
Dane kontaktowe
(IRE) Suite 11, Fifth Floor, No. 2 Stemple Exchange, Blanchardstown Corporate Park D15 E4FN | (UK) 1, Neptune Court Vanguard Way, Cardiff, CF24 5PJ , Zjednoczone Królestwo
- (IRE) 0818 444555 | (UK) 0333 355 0266
- info@annualtravelinsurance.com
- annualtravelinsurance.com
4,1
Dobra
6 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent customer service agent
11 marca 2026
Odpowiedź od AnnualTravelInsurance.com
Hi Richard,
Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.
Kind Regards,
Zainab
Price jump up from last year
Price jump up from last year. I didn't check for a better price unfortunately but won't make that mistake next year.
Although quick to respond with a call and email I would be happy if the price was a bit closer to last years price.
10 marca 2026
Odpowiedź od AnnualTravelInsurance.com
Dear James,
Thank you for your feedback and we’re sorry for any frustration caused by the renewal process.
We tried to contact you by phone but were unable to reach you. As your policy was auto-renewed, we sent a reminder email six weeks before renewal and took payment two weeks prior to give you time to review your options. Since your policy is still within the 14-day cooling-off period, we can offer to cancel your policy and provide a full refund, as long as no claims have been made.
If you’d like to go ahead, please let us know and confirm that there have been no claims. If there’s anything else we can help with, we’re here to support you.
Kind regards,
Rahul
It’s not acceptable to just assume…
It’s not acceptable to just assume customers want to renew twelve months later. Companies should not be allowed to retain credit card details of customers. Be aware because l asked for my credit card not to be save and they went ahead and sent me further cover l didn’t request. Then you have to faff about with your bank and then the Company to get everything
However the keeping of a customer’s card detail’s when you have specifically asked for them not to be!!!
Is not a reasonable excuse, there should be a ban on auto renewal.
Life has got expensive we are all shopping around for the best deal.
Refund has finally been paid…,
8 marca 2026
Odpowiedź od AnnualTravelInsurance.com
Dear Carol,
Thank you for your review and for sharing your concerns. We’re sorry for any frustration caused by the renewal process.
We tried to contact you by phone but were unable to reach you. As your policy was auto-renewed, we sent a reminder email six weeks before renewal and took payment two weeks prior to give you time to consider your options. Your policy is still within the 14-day cooling-off period, so we can offer to cancel your policy and provide a full refund, as long as no claims have been made.
We have sent you an email with these details and next steps. If there’s anything else we can help with, please let us know, we’re here to support you.
Kind regards,
Rahul
Odpowiedź od AnnualTravelInsurance.com
Dear Lynne,
Thank you for taking the time to leave a 5 star review.
Kind Regards
Rahul
Very quick and easy to arrange and…
Very quick and easy to arrange and covers everything i need
5 marca 2026
Odpowiedź od AnnualTravelInsurance.com
Dear Medd,
Thank you for taking the time to leave a 5 star review.
Kind Regards
Rahul
Easy website to use covering me for…
Easy website to use covering me for existing health and better cover than most other companies during this uncertain time
3 marca 2026
Odpowiedź od AnnualTravelInsurance.com
Hi Angela,
Really appreciate this! It’s always a pleasure to hear we’re doing things right. We put a lot of care into our work, so hearing that it’s making a difference is incredibly rewarding.
Kind Regards,
Zainab.
Transparent and value for money,policy…
Transparent and value for money,policy was cheaper than last year!!
27 lutego 2026
Odpowiedź od AnnualTravelInsurance.com
Hi Vincent,
We're happy to hear that you found our policy transparent and valuable. We appreciate your positive feedback regarding the price compared to last year's.
Kind regards,
Shahzaib
Odpowiedź od AnnualTravelInsurance.com
Hi Clive,
We're happy to hear that you found it easy to do and are happy with your choice. Thank you for your positive feedback!
Kind regards,
Shahzaib
Customer Service was very good,friendly…
Customer Service was very good,friendly and efficient.
25 lutego 2026
Odpowiedź od AnnualTravelInsurance.com
Hi Paul,
Grateful for your feedback! We’ll be sure to share this with the team. Your message will absolutely be passed along—it’s the kind of feedback that keeps us going and reminds us why we do what we do.
Kind Regards,
Victoria
GREAT UNTIL YOU TRY TO CLAIM
I have been a loyal customer with this company for many many years now, they were always professional and the renewal process was always quick and easy and offered great value.
That is until you need to make a claim!!
You then find out that they sub out the claim handling to a third party who deals with your claim directly.(I missed the small print)
In August 2025 I was hospitalised for a week and couldn't go on my holiday due to depart the following day.
Once I got out of hospital I started the claims process using the information on ATI's website.
Unfortunately for me I had missed the email saying that they no longer use Reactive claims handlers but Gallagher Bassett.
My claim straddled this transition and unfortunately all my information was posted in error to reactive claims as a result.
When I realised this I then tried to get my claim information back, which included the £80 doctors letter back from Reactive.
They completely ignored all my e mails and didn't return my information.
I then contacted ATI.com and they weren't able to give me any help whatsoever.
Despite being a "loyal customer "for years.
I then sent a full photocopy of my claim file to Gallagher Bassett after starting a new claim with them.
Gallagher Bassett proved to be similarly inept at dealing with my claim.
Having sent a full file of photocopied information of my claim, different people have repeatedly contacted me every few weeks asking for the same information that I have previously submitted.
This claim has been going on now since August 2025 and I'm still no nearer to having my claim settled.
So BE AWARE ATI.COM doesn't handle your claims they farm it out to Gallagher Bassett.
If you look up Gallagher Bassett reviews they are less than complimentary.
We are now looking for an annual travel insurance company who actually deal with their own claims as a result of this ordeal.
26 lutego 2026
Opinia niezależna
Odpowiedź od AnnualTravelInsurance.com
Dear Peter,
Thank you for sharing your feedback and for being a loyal customer. We’re sorry to hear about your experience and understand your frustration.
We have sent you an email and have transferred your query to our claims department. A claims specialist will be in touch with you soon to support you further.
If you need any more help in the meantime, please let us know. We’re here to assist.
Kind regards,
Rahul
Odpowiedź od AnnualTravelInsurance.com
Good Afternoon,
We're happy to hear that our organization met your needs, and that you found our pricing to be satisfactory. Thank you!
Kind regards,
Shahzaib
Every helpful customer service that…
Every helpful customer service that helped me renew over the phone when my saved payment details had expired
23 lutego 2026
Odpowiedź od AnnualTravelInsurance.com
Dear Arlene,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Very reasonably priced insurance.
Very easy and quick to get a quote. Reasonable prices offered.
22 lutego 2026
Odpowiedź od AnnualTravelInsurance.com
Dear Assia,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
The phone number to call is not…
The phone number to call is not recognised and I just wanted to ask for paper documents. Not satisfactory not to check telephone numbers given out to customers.
20 lutego 2026
Odpowiedź od AnnualTravelInsurance.com
Dear Margaret,
Thank you for your feedback and for highlighting the issue with our phone number.
We’re sorry for any inconvenience this caused. We have resent your documents by email. If you need further assistance, please let us know we’re here to help.
Kind regards,
Rahul
Odpowiedź od AnnualTravelInsurance.com
Dear Helen,
Thanks for your feedback.
We’ve checked our system and can confirm that there is no registered account under your details. It looks like the registration process hasn’t been completed yet.
We’ve sent you an email with instructions on how to register. Please follow the link provided and select the “Register” option. Once registration is complete, you’ll be able to log in successfully.
If you need any further assistance, please reply to our email and we’ll be happy to help.
Kind regards,
Rahul
Disappointed ex custome.
Have sent 3 emails requesting a copy of a policy I purchased for 23/24 which I can no longer connect to through the portal, not a single reply let alone an acknowledgement. Having used them for 10 years very disappointing service. Only stopped using them due to age.
7 lutego 2026
Opinia niezależna
Odpowiedź od AnnualTravelInsurance.com
Dear Elaine,
Thank you for your feedback.
We’re sorry for the delay and any inconvenience caused. We have now sent you an email with your policy documents attached. If there is anything else we can help you with, please let us know, we’re here to support you.
Kind regards,
Rahul
Good cover offered at a good price.
4 lutego 2026
Odpowiedź od AnnualTravelInsurance.com
Hi Robert,
We're happy to hear that you are satisfied with the cover and the price we offered. Thank you for your positive feedback!
Kind regards,
Dominik
Process easy to navigate
30 stycznia 2026
Odpowiedź od AnnualTravelInsurance.com
Dear Customer,
We’re so glad to hear that! Every bit of encouragement helps us keep pushing to improve and deliver the best service we can. Your support truly means a lot to us.
Kind Regards,
Zainab.
I have been charged twice for this…
I have been charged twice for this years renewal so now have two policies with different policy numbers. I am currently travelling, so will contact you when I return to Ireland.
Your Policy Reference: ATIIFM/100428
Your Policy Reference: ATIIFM/100426
27 stycznia 2026
Odpowiedź od AnnualTravelInsurance.com
Hi Richard,
Thank you for bringing this to our attention. I’ll be following up with you personally.
Kind Regards,
Victoria
All good and no complaints
23 lutego 2025
Odpowiedź od AnnualTravelInsurance.com
Good Morning,
We're happy to hear that you had a good experience, and we appreciate you taking the time to share your feedback with us.
Kind regards,
Shahzaib
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.