Always a fantastic service from the team at Android Homme, the trainers are second to none and look the part, well done team, this has been my second great experience with the Company with many more t... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
After buying many shoes over the years, I've not found quality as good as AH. The box, the packaging, which includes a shoe bag, each shoe is individually wrapped for protection. Although more exp... Zobacz więcej
Reakcja na opinię
Refunded trainers from 6 month ago, trainers were sent back in Jan and I received no email back as there store was in moving. Hence why a didn't get reply's. I totally forgot all about this so started... Zobacz więcej
Reakcja na opinię
Minor problem resolved after direct contact from the AH Team. Special thanks to Brand Director Tim who reached out to make sure everything had been dealt with satisfactorily. This happy repeat custo... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Originating from Los Angeles, Android Homme are purveyors of quality, handmade Footwear and Apparel.
Dane kontaktowe
Zjednoczone Królestwo
- androidhomme.com
4,1
Dobra
2 tys. recenzji
Odpowiada na 37% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Worst possible customer service
Worst possible customer service. I contacted Olivia on the email they provided via ZenDesk and rather than fixing my issue they instead proceeded to send screenshots highlighting the issue was with me.
I asked them to double check my delivery address as there was an issue during the ordering phase. My parcel is now missing with no support from the company.
Olivia rude and unhelpful.
5 lipca 2024
Opinia niezależna
Odpowiedź od Android Homme
Hi Jay,
Thanks so much for your review, we really appreciate your feedback.
We are sorry you feel this way.
I have looked into your recent correspondence with our customer service team and can see that you contacted us advising that your address was missing the street name as your email address had been entered there instead, however, your parcel had already been dispatched so we were unable to amend this unfortunately.
I can see you was kindly advised to contact the courier regarding this so that they could amend this for you from their side as we were no longer able to do so unfortunately.
As you advised that you was told this had all been amended for you, our customer service member sent over a screenshot of their previous email to you showing what they had stated, showing that they did not advise your address had been updated.
I can see that an investigation has now been raised with the courier so we can resolve this issue for you as soon as possible and have your parcel delivered to you.
Kind regards,
Team Android Homme
Aye was sent the wrong trainers as aye…
Aye was sent the wrong trainers as aye wanted white leather trainers not stone nubuck aye will never be getting off your website again 😡😡😡
28 czerwca 2024
Odpowiedź od Android Homme
Hi Matthew,
Thanks so much for your review, we really appreciate your feedback.
We are so sorry to hear this, this is not the standards we expect for our customers.
I have looked into our email system and can see you contacted us advising that you had received the incorrect colour trainer, to which we responded and apologised for this and have offered to collect the incorrect trainers so that either a refund or replacement could be issued, however, we have received no response regarding this.
Please kindly respond to our email so we can have this issue resolved for you as soon as possible.
Kind regards,
Team android Homme
Quick delivery and quality products
27 czerwca 2024
Odpowiedź od Android Homme
Hi Michael,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Good quality and received the order in…
Good quality and received the order in quick time.
26 czerwca 2024
Odpowiedź od Android Homme
Hi Sefako,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Odpowiedź od Android Homme
Hi Lee,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Odpowiedź od Android Homme
Hi Zoe,
Thanks so much for your great review, we really appreciate your feedback.
We are pleased to know you are happy with the overall service provided here at Android Homme.
Thank you for shopping with us.
Kind regards,
Team Android Homme
I haven’t received my parcel because of…
I haven’t received my parcel because of customs related issues
25 czerwca 2024
Odpowiedź od Android Homme
Hi Lucky,
Thanks so much for your review, we really appreciate your feedback.
We are so sorry to hear this.
I have looked in to our email system and can see that you contacted us advising you have not received your parcel due to the custom fees not being paid and we advised that unfortunately, we do not cover the costs of any duty/custom fees.
Please kindly see the following information that is stated in our terms and conditions under 'delivery' on our website:
'If the delivery address is outside the UK the Buyer shall be responsible for complying with any legislation or regulation governing the importation of the Goods into and selling of the Goods in, the country of destination and is liable for all import duties and procedures thereof'.
Kind regards,
Team Android Homme
The service was very good
The service was very good, emails to let me know they got my order,then to say it was on its way to me.It only took a few days to come which i was very pleased, the items i bought was great quality too
24 czerwca 2024
Odpowiedź od Android Homme
Hi Andrew,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Very high quality product
Very high quality product. Well made using best materials. Fits really well, love the attention to detail. Fast delivery. Very pleased with purchase and will definitely buy more from them. Thank you.
24 czerwca 2024
Odpowiedź od Android Homme
Hi Mark,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Comfortable
12 czerwca 2024
Odpowiedź od Android Homme
Hi Avelino,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
They charged me 3 times for my trainers…
They charged me 3 times for my trainers no one got back to me that could of been someone who’s buying a gift and didn’t have extra money in there bank 690 pound is a lot to take lucky enough I have a reasonable amount of money in my bank or it could of really affected someone seven days later still not received a refund
12 czerwca 2024
Odpowiedź od Android Homme
Hi Mr Butler
We have investigated your issue above and it appears that you had two failed payment attempts before the transaction finally went through. I can confirm that we have only received a single payment from yourself otherwise we would happily return your overpayment.
The issue you will be having is not that the payment has been taken three times but that the funds for the first two failed payments have been put aside on hold by your bank and so will not be showing as available funds. This will normally resolve itself in time but you can contact your bank to speed the process. On occasion the bank may request confirmation from the supplier that the failed transaction will not complete at a later date. If this is the case please email us at info@androidhomme.co.uk and we will provide any assistance you require.
Kind regards Team Android
Great service and trainers
11 czerwca 2024
Odpowiedź od Android Homme
Hi Tony,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Odpowiedź od Android Homme
Hi Mark,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Odpowiedź od Android Homme
Hi Gary,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Tried to contact android Homme…
Tried to contact android Homme regarding a flaw on one of the trainers I have purchased for £160. No reply .still waiting…. Unacceptable when you spend so much money on a single item .
5 czerwca 2024
Odpowiedź od Android Homme
Hi George,
Thanks so much for your review, we really appreciate your feedback.
We are so sorry to hear this, this is not the standards we expect for our customers.
I have looked into our email system and cannot see any previous correspondence from yourself regarding this issue. Please can you kindly send our customer service team an email over at: Info@androidhomme.co.uk so we can resolve this for you as soon as possible.
Kind regards,
Team Android Homme
I have many pairs of this Brand…
I have many pairs of this Brand unfortunately two pairs have split soles , Very disappointing especially not wearing them
That often
12 czerwca 2024
Opinia niezależna
Odpowiedź od Android Homme
Hi Andrew,
Thanks so much for your review, we really appreciate your feedback.
We are so sorry to hear this, this is not the standards we expect for our customers.
I have looked into our email system and cannot see any previous correspondence from yourself regarding this issue. Please can you kindly send our customer service team an email over at: Info@androidhomme.co.uk so we can resolve this for you as soon as possible.
Kind regards,
Team Android Homme
Great service Quality trainers highly…
Great service Quality trainers highly recommend 🙏
5 czerwca 2024
Odpowiedź od Android Homme
Hi Lance,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Odpowiedź od Android Homme
Hi Dean,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Odpowiedź od Android Homme
Hi Thomas,
Thank you for taking the time out to share your amazing 5 star Service review, with the Android Homme community.
We're delighted to read that you're satisfied with the service that we offer here at Android Homme.
Thank you for shopping with Android Homme.
Kind regards,
Team Android Homme
Still haven’t received items and…
Still haven’t received items and haven’t had a reply from email sent to you
3 czerwca 2024
Odpowiedź od Android Homme
Hi Marc,
Thanks so much for your review, we really appreciate your feedback.
I am so sorry to hear this. I have looked into our email system and cannot see any correspondence from yourself regarding this.
Please can you kindly send us an email at, Info@androidhomme.co.uk so this can be resolved for you as soon as possible.
Kind regards,
Team Android Homme
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.