Ancestry Recenzje 

1986
•
Wynik TrustScore: 3.5 na 5

3,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Ancestry provides an easy system to build a family tree in a way that you could never do in recent times. It's fast and comprehensive, and you can do so much from your desk without having to go out to... Zobacz więcej

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Oceniono na 1 z 5

Impossible de trouver mes résultats du Kit DNA bien qu'Ancestry me dit qu'il les a envoyés. Après plusieurs échanges infructueux avec service client Ancestry et impossibilité de joindre une personnne... Zobacz więcej

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Oceniono na 5 z 5

Great site - great search ability - lots of hints sent my way. Ancestry consistently update their site for better use for its subscribers. So much to explore on this site - I just love it

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Oceniono na 3 z 5

My main reason for getting DNA was to find Irish relatives in Ireland from my Great, Great Grandparents on my father's side: William Doyle and Abigail Lick, Alexander Murphy and Rachel Glass. It... Zobacz więcej

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Informacje dotyczące firmy

  1. Rozrywka

O Ancestry

Napisane przez firmę

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Ancestry® is the Canada’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.

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With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

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AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

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Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.

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Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,5

Wszystkie recenzje

(1986)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 291

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Very few complaints

They continue to add and improve, cleaning the windows that we peer into history from. I would however like to search by source again, and have two trees open at once.

15 sierpnia 2026
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Odpowiedź od Ancestry

Thanks for getting in touch, Scott. We appreciate your feedback. You should have the option to search for records in individual sources without our Card Catalogue, and you can also filter search results by specific sources. We hope these options can help you a little in finding the records you're searching for. You can find a live class on these topics below in case you'd like to check this out!

Link: https://www.ancestry.com/c/discover/education/advanced-search

We'd love to take your suggestion on board on viewing two trees at once, too! In the meantime, a workaround we can suggest is using the Google Chrome Split-tab function, so you can have two pages open within the same tab.

Thanks for getting in touch so we could share these suggestions! Have a great day, too.

Oceniono na 1 z 5

they refuse to uphold the law in canada…

they refuse to uphold the law in canada with the new postal and customs clearance laws.

i sent them the link to the postal rules because they didnt believe me when i said the postal works said its legally garbage and due to human specimen internationally me and ancestry would both be charged, i showed them the instructions and they said that ancestry is striking against this. they said if i just threw it in the box and refused to listen they i could be arrested and charged for that too. ive spoke to several people with there 1800 number and email bin both countires ireland and the us. even after dictating the site they refused to leave they have the audacity to tell you to go back and toss it in the box. now i cannot send back a dna kit without paying out of pocket for international shipping. now all i can do is fight for a refund.

10 sierpnia 2026
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Odpowiedź od Ancestry

Thank you for reaching out to us to share your concerns. We are sorry to learn of any worry or frustration that this matter may have brought about, and we'd be anxious to advise.

We're grateful for the opportunity to clarify that the shipping cost we charge will cover shipping of the kit to you, in addition to return shipping, as well as other shipping related to the provision of the DNA testing service; no additional postage is necessary. Our team successfully processes hundreds of kits using the shipping label we offer every day. Canada Post is authorized to accept the international return packaging we provide.

To ensure your kit is processed smoothly, please follow these steps:

Prepare the Box: Print the official Ancestry Return Label and attach it directly to the white return box. Please do not wrap the box in extra packaging or envelopes.

We highly recommend dropping the box directly into a post office drop-off mailbox rather than bringing it to the service counter. If your street doesn’t have a mailbox, the post office building itself will have a drop-off box you can use. Please note that this label is for standard postal services and cannot be used with courier services, such as DHL.

If Canada Post counter agents continue to refuse the package, we kindly ask that you request a formal refusal letter or a document explaining their reasoning. With that documentation, we can immediately escalate the issue to our DNA Operations team to investigate those specific branches and provide an alternative solution for you. If that occurs, please do not hesitate to get back in touch with our Support team so we can assist further.

We want to make sure your sample reaches us safely so you can receive your results as soon as possible. Thank you for your patience and for choosing AncestryDNA to explore your family history!

Oceniono na 5 z 5

Ancestry is user friendly and filled…

Ancestry is user friendly and filled with loads of valuable information to help with your search

15 sierpnia 2026
Opinia niezależna
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Odpowiedź od Ancestry

Hello Kimberley. We are glad that we could be part of your journey! We are glad that you find our website user friendly and has helped you in finding the information for your search. Thank you for sharing! We would love to hear all about the interesting discoveries that you have found along your journey.

Oceniono na 5 z 5

Ancestors

I FOUND MY COUSINS I DID NOT KNOW I HAD . IT IS SO NICE TO CONNECT WITH FAMILY . I ALSO FOUND OUT SO MUCH ABOUTMY ANCESTORS.

15 sierpnia 2026
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Odpowiedź od Ancestry

Hello Liz. WOW! That is awesome. We are glad to be part of your journey. We are so excited for you that you have connected with family you never knew you had. We are getting all the warm fuzzies. Thank you for sharing! We would love to hear all about the interesting discoveries that you have found along your journey.

Oceniono na 2 z 5

With the mix up with my new DNA and the…

With the mix up with my new DNA and the old unusable DNA sample I can’t access the info and hints sent about my family. My husband’s DNA info gets mixed up with mine but he can access all info. It’s such a mess and I find it quite frustrating. We pay a yearly subscription and have for years but I can’t get help in sorting it all out.

12 października 2025
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Odpowiedź od Ancestry

Hi there! Thanks so much for raising this with us. We're sorry to hear about this apparent mix-up. Our support team would be anxious to help. We'd recommend giving us a call with your husband available to speak with, so we can take a closer look into this for you and help you both with getting this straightned out. You'll find our hotline number and opening hours listed below for reference. We look forward to hearing from you both soon!

(CA) Phone Support: 1-800-958-9073
Monday-Sunday, 7am - 9pm MST

Oceniono na 5 z 5

Was able to solve family mysteries

With not knowing who my biological father was, I decided to submit my DNA to Ancestry in 2018 to see if this mystery could be solved. I had many second and third cousin matches, so I began the task of trying to figure out who we all had in common. Finally after about a year, a person who matched as a half-nephew joined and our Cm count was very high. I messaged him to ask if his father could perhaps do a DNA test as well, since he could be my half-brother. He nicely agreed and a few months later, my mystery was solved. He was my half-brother, so I finally knew who my biological father was. From having his name, I have been able to expand my tree and have found a multitude of other cousin matches.
Another mystery in our family was that we didn't know who our maternal Great Grandfather was. Again, through many cousin matches, I was finally able to figure out who it was. I was able to expand my tree even further.
The Hints in Ancestry are very helpful. Some are totally the wrong person, but mostly they are correct.
I like that we can message Ancestry members directly and that most will answer back. One thing that would be helpful would be if we could share Jpg pictures, snipits from our trees or copies of Sources for common people in our trees, within the messaging system. Some people are reluctant to share their email address.
Overall, I am happy that I joined Ancestry and found the missing people in my tree. I find the layout easy to use and like that there is a Gallery for storing Family pictures and source documents. Thank you, Ancestry!

15 sierpnia 2026
Oceniono na 4 z 5

DNA Results

I discovered a whole new family with Ancestry DNA. Their education series is great. Would be 5-stars, but often users do not analyze hints properly and accept when they are not for the person they attach them to. The concern is the mis-information circulating in public trees. Would like to see discounted memberships for long-term members. Perhaps based on membership milestones (5-yrs, 10-yrs etc.). It's getting quite expensive to maintain an account and I've built a great tree that others gain information from.

15 sierpnia 2026
Oceniono na 5 z 5

An invaluable tool for your family

Ancestry is an invaluable tool for understanding my family’s roots around the world. I have made so many incredible discoveries, such as meeting distant cousins who shared long-sought photos of my great-grandparents, to learning that I descend from Rollo the Viking, Charlemagne and the Kings of England. I learned that I also have Polish, French, German, Irish, Scottish, Spanish, Norwegian and English roots. I have been able to solve so many family myths, and have uncovered new ones, and met so many new relatives near and far. I have been an Ancestry user for over 14 years and it is my daily treat to learn more, and give love and respect to those who worked and sacrificed so much for us to be here. I highly recommend Ancestry - you will learn so much more than you thought.

15 sierpnia 2026
Oceniono na 2 z 5

The DNA matching tool is very limited

As a subscriber for many years, I cannot break a brick wall in my family tree that contains 13,000 people because the DNA matches tool does not allow me to set my own limits on centimorgans. Nor does it show which chromosomes I match on – something that isn't required to determine if a match is more likely to be maternal or paternal. My heritage has had this capability for a number of years.

1 sierpnia 2026
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Odpowiedź od Ancestry

Hi Stewart, and thank you for getting in touch. We appreciate you sharing this feedback with us. We're grateful for the opportunity to let you know that you filter your match list based on a custom centimogan ranges if you wish. This option is available on both the desktop version of our website and within the app, too. Customer centimorgan ranges can be selected from between 6cM and 3,490 cM. You'll find some additional information on this here: https://support.ancestry.ca/s/article/Grouping-and-Filtering-AncestryDNA-Matches?language=en_CA

On the topic of chromosome browsers, we can confirm that we do not offer this, and for a couple of reasons. The first is privacy. As you will know, most people use a chromosome browser in order to do segment triangulation. The idea is that if three people share the same, small piece of DNA, you can trace them all back to the same most recent common ancestor. In terms of privacy, with a chromosome browser, if you know one person's DNA, you know all three. In other words, the person doing the comparison now knows all three people's DNA over a small segment. If that DNA contains something sensitive, then the person doing the comparison knows this about all three of them.

The second reason is that this approach fails more often than might be expected. In other words, just because three people share that same small segment of DNA, that does not mean they share the same most recent common ancestor. When looking at DNA this small, it is possible that these three people share the DNA segment because it is a common segment in the population they came from, and not because of a recent ancestor. Using this incorrect information can cause mistakes in building their family tree. We hope this helps to offer some context as to why we do not offer a chromosome browser. Additionally, we're grateful for the opportunity to recommend a feature that we think might be quite helpful to you. if you haven't been using it already, we'd recommend our Enhanced DNA Match tool. This can offer an estimate of how your Shared Matches may be related to one another. You can access that tool with our ProTools memberships, and if you're interested in learning more about that, you can learn more here: https://www.ancestry.ca/c/discover/education/ancestry-pro-tools-webinar

Thanks again for contacting us so we could offer this insight, and share these resources too. We wish you all the best in your continued research, and wish you a lovely start to your week as well.

Oceniono na 3 z 5

Ancestry should communicate more with…

Ancestry should communicate more with clients. When you run in problems or want to change things you don't know how to fix problems or change them. Too many updates and changes are happening without helping clients. Need help to change things around. When you are not use to using a computer help must be there for you. Otherwise, I am happy with the information I get.

10 sierpnia 2026
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Odpowiedź od Ancestry

Thanks very much for taking the time out of your day to share this with us. We strive to provide the best and most comprehensive onlin gealogical database out there, and always want to do right by our members. Should they help, we do post on our blog regularly, which can include more information about any recent site changes. You can check out some more information about our latest changes here: https://www.ancestry.ca/c/ancestry-blog/ancestry-news/redesigned-record-page-fosters-easier-discoveries

You can also often find updates and announcements on our Youtube channel, or the weekly webinars that we host as well. You can find out more about these here: https://www.ancestry.ca/c/discover/education

Additionally, if you're ever in need of a helping hand to help you navigate a new change, or run into any technical trouble, our support team are available throughout the week. If that's ever needed, you can get in touch with us here: https://support.ancestry.ca/s/contactsupport?language=en_CA

We hope these resources can help a little, and we wish you every success in your continued research, too!

Oceniono na 5 z 5

Years of accomplishment and fun

I have had hours and hours of great detective work, interesting finds and continue to do so.

I found out that my paternal grandfather is actually not my father's father! I am now hoping to find the right person - getting closer I think.

14 sierpnia 2026
Oceniono na 5 z 5

Much has changed in the years of Ancestry..ca

Much has changed in the years that I personally have been a member of Ancestry.ca and each year it has improved as to ease and the ability to gain sourced documents to add to our trees. Thank you Ancestry, for new tools to use and interesting traits we share through
DNA. I love the experience!

13 sierpnia 2026
Opinia niezależna
Oceniono na 4 z 5

5 year Ancestry User

I have been using Ancestry for over 5 years after having written family trees on my Dad's side and my Wife's Mothers side given to me. I have made some new friends especially after having my DNA test.

I usually look at Ancestry a few times a week.

14 sierpnia 2026
Oceniono na 5 z 5

Two very interesting/cool things have…

Two very interesting/cool things have happened to me thanks to Ancestry.
1. My family hails from Lativa on one side. My great grandfather moved the family from Latvia to Cork (we believe he thought he was going to New York actually). I never realized the two youngest children (my grandmother being one of them) was born in Cork. Only learned that here and have since acquired Irish citizenship. I also found cousins from that Latvian branch of the family who I would not have connected with otherwise.

2. This has not come to fruition BUT someone from a UK Heir hunting firm reached out to me (and cousins) about a relative we have never heard of who died without leaving a will. Not a huge estate or anything but they were reaching out to all of the relatives. I did research this firm and they were featured on a BBC heir hunting firm so are legit. It has been a few years and I have not seen any money BUT they sent me a family tree that included cousins I knew but we were never really sure how we were cousins.

In the end, this estate was worth 30,000 pounds and there are 90 of us so after legal and heir hunting fees are taken off I am guessing I might get enough money to buy a latte but the story is a good one!

20 grudnia 2025
Oceniono na 5 z 5

I love working on Ancestry

I love working on Ancestry. I find it intuitive and the ongoing upgrades and new database accesses makes it interesting to keep digging deeper into my family history.

14 sierpnia 2026
Oceniono na 4 z 5

How I achieved my family trees

My results were the hints, the works of other family trees, searching through the records. Also using other sources. If I used another source, I tried to acknowledge it.

14 sierpnia 2026
Oceniono na 5 z 5

Some family stories aren't quite true

My family's history was quite sparse, but I'd heard some family stories. After researching, I found most of those weren't true, though they did have some hints of truth. Plus, I found so many relatives (Aunts, uncles, great aunts and uncles) that I'd never heard about before.

20 września 2025

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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