Ambient Lounge EU Recenzje 58

We ordered the accoustic sofa and are very happy with it, very good service and quality product!

Ordered goods, early August, asked for end of August delivery and they everything was delivered as I had requested without having to follow up! Sofas look great too

I really have nothing to complain about. From communication to delivery, and the quality of the product ( dog bed ) was overall excellent. Thank you.

Ich habe das Bettchen für meine Französische Bulldogge schon sehr lange, er liebt es immer noch und die Qualität ist total super der abnehmbare Bezug ist super schnell mal gewaschen und schnell wieder drauf gemacht.

I have no issue with purchases I have made from Ambient Lounge.
However, private messages sent from their social media account are quite disturbing. Message was sent through to the head office but no acknowledgement and no apology was received.
Be very careful of any communication with this company.

The Mod6 was a game-changer! It's roomy and cozy. It's perfect for our movie nights, and I love how it fits seamlessly into our living room. Highly recommended!

Whilst the product does appear to be sturdy, it’s unfortunate they don’t offer a money back guarantee or something similar. I bought this dog bed after extensive research and many good reviews, I thought this was the one. The dog won’t even go near it, we required an XXL as we have big boy, we’ve tried for a few weeks now and nothing, he just won’t use it. I’m now £243 down the drain, which is rather disappointing.

The Butterfly Sofa in outdoor black rock fabric is both practical and good-looking. It's weather-resistant and a nice touch for our patio. Friends keep asking where we got it.

The Mod3 Movie Couch in luscious grey is a solid choice. Comfortable for movie nights, and the color suits our living room well. A practical and stylish pick!

I discovered Ambient Lounge while on the hunt for a cozy chair for an awkward sized small room. I was a bit sceptical to buy furniture with bean bag beads (for various reasons) but after talking to live chat eventually bought a twin couch. The grey linen fabric is beautiful but also surprisingly resilient. Filling was pretty easy with the zip system they provide. Both myself and my partner love it and you wouldn't even know it actually filled with bead because its feels so sturdy. Would definitely recommend.

Not fit for purpose. Incredibly poor return policy. A very, very bad experience with a company that's just not that bothered.
If you buy a 4 seat sofa/lounger, you expect it to function as a 4 seat sofa/lounger as that's what it is pretending to be, but these ones won't. Unless of course you expect it to compress until you are sitting 10 inches off the ground within 3-4 months. The company website seems to think it will take a year, but their special pellets don't last long. The company knows it's a problem and asks you to accept it as normal, even giving you some top up pellets when this happens for the first time, but it will happen again and again over the life of your couch/lounger as you will most likely be using it every day. This will cost you £42 per bag, and the 4 seater will use that up in one top up, which you will probably need to do 3 times a year. Misleading? I think so. Expensive and unreasonable upkeep? I think so.
The company will say it is to be expected as it's "soft furniture" and not a couch/sofa at all, even though it is designed to do the same job. It does not, not even close.
I thought when I bought this, their specially formulated filler was different than regular old foam pellets, and it would work. I was wrong. There are 2 comfort modes; super firm when new/freshly topped up and floppy, sitting near the floor, difficult to stand up, needing to kick and fluff it back up EVERY SINGLE TIME you go to sit on it, after 3-4 months.
The return policy.
You have 2 weeks and it must not be used. That's tricky when it's a 4 seat sofa/lounger. How is 2 weeks, unused going to tell you how bad the filling is or how it will perform 3 months from then? If I was using it outside of it's intended purpose, I would understand a reluctance to refund, but it does not do what it is designed to do. It is not fit for purpose!
Consumer Protection and Trades Description will also be hearing from me as I feel they are getting this wrong.
The customer service team will write you nice, reasonably toned emails BTW, but at the end of the day, you were a fool to have bought a product so unfit for its intended purpose and you should have realized this as soon as it arrived at your door, certainly before the plastic wrap came off.

Quality is amazing, and really good bang for your buck - got a pet bed for my little pup too and he adores it. Visited their Huntingdale showroom and Grant is an absolutely legend in helping out

Wir haben das wundervolle Set Erstausstattung Welpen Essentials Pack. Wir sind mit dem Bett besonders zufrieden. Es ist schön groß und bequem. Es wird nicht nur gerne von den Hunden angenommen. Die Qualität ist auch top. Es ist wirklich jeden Cent wert.

Mon chien adore sont lit il a des petit souci d'arthrose il aime bien se coucher dedans vu qu'il est tous doux et qu'il s'adapte bien a son corps avec les petites billes dedans et la housse que l'on peux enlever pour la laver c'est top

Panier doux et confortable pour ma chienne 🐶

Meine drei Windhunde lieben diese Betten. Sie liegen gut isoliert, bequem und erhöht um stets alles um sie herum im Auge zu haben. Die Betten sind sehr wertig und langlebig verarbeitet und in ihrer Handhabung & Pflege benutzerfreundlich durchdacht. Ich habe bisher nichts Besseres gefunden. Die Betten sind inzwischen 4 Jahre alt und nur der auswechselbare obere Bezugsstoff zeigt nach mehrmaligem Waschen inzwischen leichte Abnutzungserscheinungen.

Gerne schreibe ich eine positive Bewertung über das Ambient Lounge Hunde-Bett in mittlerer Größe.

Dieses Bett ist wirklich großartig und ich bin begeistert von der Qualität und dem Design. Das Material fühlt sich sehr weich und gemütlich an, sodass sich mein Hund sofort wohl darin fühlt. Der Bezug ist leicht abnehmbar und waschbar, was sehr praktisch ist.

I am so pleased with my loungers. They are gorgeous and super comfy. They are such a big hit in my home, I never get to sit on them. My children have claimed them for watching movies and gaming. Everyone that comes to our home asks where they are from. I can’t wait to use them in the garden. Great buy!

this is a bad company for customer service. the low life clowns that they use as a courier dpd are even worse. I have waited 3 days and no delivery although it is promised. I am going to take legal advice soonest.

I bought the L shaped sofa ambient lounge claim it was completely my order and not made up from cancelled orders or returns I disagree all components with different shapes and sizes and it looks like a dogs breakfast nothing like what is shown on there website. It’s lumpy bumpy and the most uncomfortable thing to sit on if you try lying down on it is uneven. So between poor customer service plus misleading information on website about comfort design. I have had to cancel all visitors as I would be ashamed to have any visitors attempt to sit on this nasty piece if furniture that I regret deeply in buying false advertising on comfort made to order not in my case.
If this was tested prior to being dispatched there is no way the a reputable company would have allowed the sofa to be dispatched in this way.

The company have removed any way to write comments on both Facebook and Instagram plus members of their own staff have written reviews here on trust pilot which I find rather alarming.

Update 22nd July 2023 They have refused point blank to communicate with me blocked me on Instagram and Facebook they are not a company to be trusted as I have pointed out to them .
UNDER the CONSUMER RIGHTS ACT 2015 which they have violated by not responding or rectifying my issues as the sofa was not as described or fit for purpose they sent me filling to resolve the issues - sign of guilt of failure at there end to sending out damaged items 2 inner sections with holes in no wonder it is not comfortable I am pursuing them via legal means so as well as value of item compensation and legal fees will also apply, so my advice is do not shop with them.