Alpine Surveys Recenzje 

204
•
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Very helpful advices and recommendations I got during the visit of Mr.Abbas from Alpine Survey. Especially, how I can improve the structure of the wall of the house when I plan to paint the outer wall... Zobacz więcej

Oceniono na 5 z 5

Thorough, direct and best money I've ever spent as a tenant having to disprove damage claims between my bath overflow and separate ingress causes. Helped me to confirm where my liability begins and en... Zobacz więcej

Oceniono na 5 z 5

The structural engineer that visited us (Abbas), was extremely thorough. His recommendations were clear and although we had nothing of major concern to worry about, he was kind and reassuring all the... Zobacz więcej

Oceniono na 5 z 5

Abbas is a really decent guy. He understood the importance of the work being undetaken and went that extra mile.

Informacje dotyczące firmy

  1. Agencja nieruchomości

Informacje przekazane przez różne źródła zewnętrzne

Alpine Surveys are specialists in independent property surveys. With Surveyors having a minimum of 30 years experience, and operational offices in Uxbridge, Wareham (Poole) and Bristol, we are ideally situated to cover the South and South East of England.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

204 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 66% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(204)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 51

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

A thorough and experienced structural…

A thorough and experienced structural engineer. Abbas attended and put my mind at ease with a detailed explanation on my buyers home buyers RICS survey. Confirmed as an expert there are no structural nor subsidence issues. Highly qualified and trusted in his experience. Abbas’ guidance was gratefully appreciated. A well structured and timely report. Thank you Abbas for your help. Much appreciated.

16 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Structural survey

We had a structural survey carried by the engineer Abbas which was very knowledgeable and patient to explain things. We received a very detailed report as expected: full of pictures he took on site, easy to understand and with clear recommendations. We are happy and 100% recommend Alpine.

13 listopada 2023
Opinia niezależna
Oceniono na 2 z 5

Poor customer support

They were efficient with booking my home report, just not very pleasant to deal with when I had queries afterwards.. very dismissive of me which wasn’t necessary. Wouldn’t recommend given how many options there are for these surveys.

6 lipca 2023
Opinia niezależna
Logo Alpine Surveys

Odpowiedź od Alpine Surveys

Firstly we would like to apologise again if you feel you have not received an acceptable service.

I have reviewed all of the correspondence between us, and recall that you were displeased that a washing machine engineer found mould within the washing machine, and we had not seen it. As stated, we do not check inside white goods as part of a building survey. You believed that the survey fee should have been refunded as a result of this, which was totally unfair and unjustified.

In turn I believe that your review is not justified due to this, but still I apologise that you were not totally satisfied with the service, and we wish you well.

Oceniono na 5 z 5

Structural engineer advice

The structural engineer who attended, Abbas, was very knowledgeable, thorough and polite throughout his visit. He answered all of my queries and was very respectful. I was extremely pleased with his visit and the advice he gave me. The Company was quick to respond when I initially requested a quote and I did not have to wait long for an appointment. They are also competitively priced compared to other quotes I received. I would definitely recommend them.

13 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Abbas is knowledgeable and trust-worthy.

Abbas is a very knowledgeable and experienced structural engineer. He’s very friendly and patient. We had him in the house for over three hours and went through a very long question list we had about our new home. Abbas listened patiently and attentively, and gave clear opinions with detailed suggestions to follow. We are very happy to have his consultation and would definitely recommend him.

10 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Highly Recommend!

The customer service was outstanding, from the initial consultation call from Mark the Director who personally took the time to arrange for the surveyor to attend to my property. I was so pleased with the service I received from this business - Big recognition to the surveyor (Miraj) who attended my house and found the issues that other businesses / Surveyors could not identify.

Thank you, Mark and Miraj - i highly recommend Alpine Surveyors!

2 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Competent, helpful structural surveyor

The surveyor arrived on time and was polite, patient and helpful. He walked round the house with us noting our specific concerns and addressing them before doing the survey. He explained his findings to us.
We look forward to receiving his report.

2 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Abbas from Alpine Surveys

I have used a couple of structural engineers in the past however this is the first time I have used Alpine and Abbas the engineer that turned up was absolutely fantastic. Not only did he identify the problems but also suggested excellent solutions. Would highly recommend Abbas and would be more than happy to use him again when required.

27 października 2023
Opinia niezależna
Oceniono na 5 z 5

Structural survey carried out on our house

We had a structural survey done by Alpine Surveys as we are facing some major issues with the house. Abbas carried out the survey and he was very thorough, extremely helpful, informative, and answered questions we had in a very clear and concise way.

I highly recommend Alpine Surveys and if / when we need this kind of service in the future, they will be our go to Surveyors.

4 października 2023
Opinia niezależna
Oceniono na 5 z 5

Professional and knowledgeable

Great experience throughout with Alpine. We had a structural survey conducted by Abbas and getting it booked in was easy and they charged a very competitive and reasonable fee. Abbas was very helpful and put me at ease with his vast knowledge and talked me through any defects with the property, all of which he considered minor. The report arrived back quickly within the specified timeframe and looks great. I am very happy with the service I received from Alpine and would highly recommend to anyone looking for a survey.

20 września 2023
Opinia niezależna
Oceniono na 5 z 5

Very pleased with the service

Very pleased with the service. Visit booked for 7 days ahead. Competitive price for a level 3 survey. Great communication. Report returned 3 days after the visit. Very thorough, checking little but important details we missed during our visit. They were also kind enough to look into specific questions we asked, about possible extensions, minor works, and insulation potential.
Thank you again!

25 maja 2023
Opinia niezależna
Oceniono na 5 z 5

Damp Survey

I would like to thank alpine for the their support in conducting the detailed damp survey I requested from them. The whole process was brilliant, with clear and efficient communication from start to finish, with great after care when I had questions regarding the report!

19 maja 2023
Opinia niezależna
Oceniono na 1 z 5

Awful experience

Awful experience, cancelled last minute and could only offer another booking almost a month later, now have to go through all the fuss of finding another company during this already stressful time, do not recommend.

3 sierpnia 2022
Opinia niezależna
Logo Alpine Surveys

Odpowiedź od Alpine Surveys

We are truly sorry that we had to cancel the appointment. This was out of our control, and would have been avoided if possible. One of our Engineers has let us down, and this is not how we choose to treat our valued customers. We sincerely apologise for the inconvenience that we have caused, although the delay was 1.5 weeks and not a month as stated. We ask that our prospective customers understand that the overall service that we provide to all is five star, and that unfortunately every business have isolated issues that cannot be avoided.

Again we apologise for this inconvenience.

Oceniono na 5 z 5

Highly recommended

Had a damp survey done and was very pleased with the service. Can now sort out my flat and was given good advice to help prevent future problems. The two Men were friendly, professional and I would highly recommend Alpine

11 marca 2022
Opinia niezależna
Oceniono na 5 z 5

Good old fashioned honest and professional service.,

What a breath of fresh air.
Bit of a minefield to find a surveyor when your are in a new area and been had over or need some professional advice.
Good old fashioned service starting from the girls on reception.
Fast, professional service and the knowledge of the RICS backing.
42 years in the construction industry and very pleased to be appointed Ervin.
He had experience of hands on project management and it showed in his survey and findings.
I would not hesitate to recommend Alpine, nor use them again myself.

17 lutego 2022
Opinia niezależna
Oceniono na 1 z 5

Avoid!

Administrative errors resulted in the surveyor going to the wrong address. In spite of the mistake I was still charged 360 pounds and threatened with legal action when challenged. Avoid if you want anything approaching a pleasant experience.

27 stycznia 2022
Opinia niezależna
Logo Alpine Surveys

Odpowiedź od Alpine Surveys

This is a totally inaccurate review of our business. As per any survey, we request certain information, including obviously the address of the property to be surveyed.

The client responded to the email quoting an address, and confirming everything else including our terms and conditions.

Our Surveyor travelled to the address provided, only to be told by the clients parents that it was the wrong address. The correct address was at least an hour away in the wrong direction. This was early afternoon, and it was not possible for the Surveyor to travel further, allowing time for the survey, to return home, and to complete two reports for the day.

As a result of the clients mistake, we had incurred all of our costs, and it was therefore correct and reasonable for us to request payment from the client.

The client failed to state that we offered a 20% reduction as a gesture of good will should he rebook with the correct address, and also that he initially refused to pay us.

When such an error is made, it is only correct for the company to be paid as agreed.

We believe that this is a totally unfair and unjustified impression of our business.

Oceniono na 5 z 5

I am generally not the one to write…

I am generally not the one to write feedback, but on this occasion I really felt the need as the professionalism and commitment demonstrated by Mr Mark Dobson was exemplary. His subject matter expertise and command of his areas is superb and he was more than willing to share this and provide professional solution for a long standing damp problem. After thorough analysis they diagnosed the root cause and problem was fixed ( so far so good), we were mislead by so many leak Detection companies and spent 000's, but here in 00's in 4 hours the root caused was detected. I recommend them highly and will use them again ( I hope no other problem).

22 lutego 2021
Opinia niezależna
Logo Alpine Surveys

Odpowiedź od Alpine Surveys

Thank you for the very kind words, and we are pleased that the problem is now resolved.

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