Alpine Surveys Recenzje 

I am unable to share my review, and have been forced to remove it twice by the Director of the company. Overall:

- Surveyor sent gave a biased report omitting important facts and details and including unsubstantiated assumptions

- Director called out in person to make it right, so customer service is obviously important to him. I had accepted his explanations and decided to drop any discrepancies observed despite the cost of the report and the fact that I was not 100% happy with it.

- I was called soon after he left with advice that payment was due from the customer rep who booked the survey. I advised that I would pay it later. She called again the next morning while I was on a walk taking a sick day due to ill health. We got disconnected and she proceeded to call me 6 more times.
When I answered them on Saturday, still unwell, they accused me of not paying when I said because it was not on the Thursday when we last spoke and shouted at me regarding payment being now overdue, two days after the last visit. I tried to explain to them that I was unwell due stress and would deal with this on the next working day. They continued to shout and would not listen, so I disconnected the call. They followed by sending me a final demand for payment on a Saturday.

- When I complained about this by email, their responses showed a lack of consideration, empathy or trust

- insulted, exhausted and harrased. I paid them and left a bad review, which they demanded twice that I remove on the threat of law suit for defamatory content regarding their business.

- this defeats the purpose of the review system if customers cannot share both negative and positive experiences with a business.

- if they are so concerned about the negative review they should make every effort to make it right, instead of leaving an argument with untrue allegations, in return

excellent customer service, prompt visit by the surveyor and honest and detailed report. Really appreciate the help in sorting out the problem damp in my house, where two other companies had not been able to do so.

I elected to go the independent surveyor route and was very pleased I did; the results and source of damp were a surprise. There was no problem with damp proof courses so a survey tied to a damp proof system contractor may well not have given the same outcome. Alpine Surveys were very informative and polite over the phone (Sarah). The appointment was well kept and the survey was conducted efficiently. Although I felt I was getting in the way if I asked how things were going during the survey, at the end Mark, the Surveyor, took time to explain what he had found and took me around, showing me the live thermal imaging so I could see where the problems originated. The report is professional and I used the recommendations to discuss with my contractors for the necessary repairs.

Flexible with times, thorough report provided with advice. Would use again.

A very professional outfit to deal with, and excellent value for money. Mark was able to identify, with evidence, the sources of our issues, as well as highlighting the stupidity of previous chemical DPC treatments. We’re now working through the recommendations in the report to, we believe, finally resolve matters. We are also pursuing the chemical DPC cowboys for costs. We really appreciate the help and support of Alpine!👍

Fantastic company - very helpful and knowledgeable.

My experience with Alpine was excellent from start to finish. Sarah was very helpful and professional and Mark was very thorough when conducting the damp survey and took the time to explain things to me on site. I received the comprehensive report within the quoted timescale. I would have no hesitation in recommending this company. BF

Great service and very professional. The surveyor took his time to explain everything to me.

Excellent service and follow up.
Professionals on the job that are confident in their knowledge. This is easy to recognize because they take the time to explain what they are seeing, the reasons behind it and the potential problems.
There is no offer of repair service so you can rest assured that the advice is pure and not based on pushing further products.

Very professional and informative about the process. Quick turnaround. Felt valued as a customer. Would recommmend

We called up this company on a Tuesday to get a quote for a full damp survey on a property we are buying. I was given an incredibly well explained walk-through of everything they would do, and a very competitive quote. The survey was carried out literally the next day (Wednesday) and the full report was complete by Thursday. I could not ask for anything more from this company. An absolutely perfect service, zero complaints whatsoever. Highly recommend.

Report was thorough. Communication was good. Would recommend using this company to other people.

Thorough survey of our damp problems. Comprehensive report highlighting the problems, with evidence, and suggested actions. Thermal imaging offered a good insight to the locations, extent and cause of the damp. One of the recommendations was to open up the cellar (currently sealed) to inspect the timbers; the surveyor (Mark) also offered to view any photographs of any timbers of which we were unsure, to determine whether a further survey would be required. It was reassuring to know that the survey was simply that, and the company were not trying to sell any additional services. Alpine Surveys are a very professional company and we have been impressed with both Sarah Dobson (Operations Manager) and Mark Dobson (Surveyor).

Excellent service throughout. From arranging the survey on the telephone to the surveyor arriving on time and carrying out a detailed survey. The report arrived via email the same day. Can't fault the service.

from start to finish of the process of obtaining a damp survey, I could not fault this company. Report is extremely comprehensive and a list of works to be undertaken given with details on the type of materials to use.

Very prompt response to my request for the survey, and rapid return of the report. This was extremely thorough and gave me a very detailed picture of the damp situation in the house, and what I would need to do to correct any problems. It was very specific and will enable me to commission effective work from a builder now, which would have been difficult without the necessary expertise. I am very satisfied with the work done by Alpine Surveys, thank you.

We wanted an independent review of the damp issues in the property (without the conclusion necessarily being that a new damp course was required), and this independent review was provided, and solutions recommended.

Survey was undertaken at my mother-in-laws house. Sarah, my contact, was very helpful in relation to arranging this visit at a distance and also with ensuring that my mother-in-law felt secure with a stranger coming into her home. She agreed to text a relative to advise of the arrival time so that they could also be present. The surveyor himself was very polite and put her at ease. The report was very comprehensive.

I commissioned Alpine Surveys to undertake an inspection of part of my property that was showing signs of damp.

I was both delighted and very impressed with the professionalism and thoroughness of the survey undertaken by Mark Dobson. The report swiftly followed and this was very comprehensive and again professional but at the same time clear and expressed in easy to understand language.

The overall efficiency of Alpine Surveys was also impressive and professional.

I would unreservedly recommend Alpine Surveys.