I contacted Alncom to see if they could supply my broadband. The whole experience was excellent from start to finish. Helen explained all my options set me an account and arranged installation. The en... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We’ve been so impressed with Alncom. You really feel like you’re dealing with a company that genuinely cares about its customers. On the rare occasion we’ve needed help, they’ve responded straight awa... Zobacz więcej
Reakcja na opinię
The whole process from initial enquiry to being online was so quick and professional. The installer on the day was very good and answered all my questions with ease. The service so far has well exceed... Zobacz więcej
Reakcja na opinię
Absolutely Brilliant company. We were approached by Colin when they were bringing this service into the Village, he was extremely polite, friendly and knowledgeable. All questions were answered clea... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Alncom
Napisane przez firmę
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Dane kontaktowe
Alncom, NE662PF, Alnwick, Zjednoczone Królestwo
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5,0
Doskonała
494 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Installed fibre for us and helped us…
Installed fibre for us and helped us move contract with generous offer
No confusing and distant communication, just straightforward and accurate advice from a local company and far superior to the nationals
Glad we changed providers to Alncom
11 maja 2026
Odpowiedź od Alncom
Thank you Anthony for your kind words and the glowing 5*s, we are very grateful to you for taking the time to share your experience you have had with our Alncom teams.
If you need any support in the future no matter how small your query is we are here to help.
Please do contact us on 01665 604 816 or email help@alncom.co.uk
Team Alncom
Great service
Great service, no problems at all.
When I moved in I made one phonecall and my internet was connected the same day. Amazing
11 maja 2026
Odpowiedź od Alncom
Thank you Helen for your kind words, we really appreciate you taking the time to share your Alncom experience and giving us 5*'s.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent customer service
Excellent customer service when installing the broadband and response to a query after installation. Having a local tel number and office with a person to answer the query is brilliant
11 maja 2026
Odpowiedź od Alncom
Thank you Janet for rating our customer service excellent we are extremely grateful to you for taking the time to write your review.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Had no problem with Alncom boardband …
Had no problem with Alncom boardband so far been with them for 1 year 6 months now
11 maja 2026
Odpowiedź od Alncom
Thank you Michael for your kind words and rating us 5*'s we really appreciate your continued support.
If you have any queries in the future no matter how small, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
Odpowiedź od Alncom
Thank you for your 5* review, we really appreciate you taking the time to share your views on the experience you have had with our teams from Alncom.
If you have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
Every time I have spoken to a member of…
Every time I have spoken to a member of the staff they have been helpful and efficient.
11 maja 2026
Odpowiedź od Alncom
Thank you for sharing your views on your experience you have had with our teams, it is fantastic to hear this.
Our teams thrive on providing the best service possible to our valuable customers.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Good service provider
Good service provider, always friendly, helpful and knowledgeable on the phone. The workmen who fitted the new equipment were polite, tidy and efficient. Nice to be able to speak to a human on the phone not a robot. Good value for money
11 maja 2026
Odpowiedź od Alncom
Thank you Jen for the positive feedback we really do appreciate you taking the time to write this and giving us 5*s.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Problem free broadband
I have been a customer since 2023 and have received good customer service and trouble free broadband in all that time.
9 maja 2026
Odpowiedź od Alncom
Thank you Alan for your continued support and being a loyal customer, Team alncom are extremley grateful to you.
We are here if you need any support in the future, no matter how small, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great customer service
Reliable connectivity. Great customer service - specifically when it comes to any technical issues. No long waits on hold, no laborious process of feeding information to a bot. Just a human being doing their best to help solve your problem as quickly as they can.
9 maja 2026
Odpowiedź od Alncom
Hi Matt, we would like to thank you for taking the time to write your 5* review. We are so happy that your experience you have had with our Alncom teams have been positive, we are here at the end of the phone if you need any support in the future.
Please do contact us on 01665 604 816 or email help@alncom.co.uk if you need any advice and we will be happy to help.
Team Alncom
Happily Invisible
I would think you would only notice broadband if there was a problem. Happily my broadband goes totally unnoticed and that’s how it should be.
9 maja 2026
Odpowiedź od Alncom
Thank you Kev for your words of kindness we really do appreciate your continued support. If you ever do notice any issues with your broadband, please do not hesitate to contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great service
Great service, professional engineer, and very helpful customer service. Broadband speed is exactly as promised.
8 maja 2026
Odpowiedź od Alncom
Hi Steve, thank you for your fantastic feedback, we are truly grateful to you for giving us 5*s. We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Had no internet at all
Had no internet at all. Spoke to Alncom who came in 30mins after speaking to them. They assessed the requirements, back to put a small duct in the back to install. All over approximately two days.
Several different people involved. All very professional.
5 maja 2026
Odpowiedź od Alncom
Thank you Jeremy for sharing your experience you have had with our Alncom teams, we really do appreciate you taking the time to write this and giving us 5*s.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Very efficient service
Very efficient service, immediate response to any issues, and proactively inform us of any upcoming interruptions. Customer service very good. Excellent local provider, would definitely recommend.
5 maja 2026
Opinia niezależna
Odpowiedź od Alncom
Hi Jennie, we are thrilled to hear you recieved an immediate response to any issues that you have had and that we have dealt with them proactively.
We would like to thank you for your kind words and rating us 5*'s we really appreciate your support.
If you have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
Amazing service on a bank holiday weekend
We’ve been with Alncom since November for our holiday house. We had amazing service today when the wifi connection to the tv was lost and an engineer came out and fixed the problem within hours on a bank holiday weekend. Our guests, celebrating an 80th birthday at the house, were delighted. We’d never have got that service with our previous nationwide provider.
2 maja 2026
Opinia niezależna
Odpowiedź od Alncom
Thank you Catherine for your fabulous 5* review!
We are delighted that we could help with your guests 80th Birthday Celebrations and that they could enjoy their time at your holiday home.
Our teams are committed to supporting our valuable customers.
Please do contact us on 01665 604 816 or email help@alncom.co.uk if we can be of any further assistance and we will be very happy to help.
Team Alncom
Lewis the engineer came out today very…
Lewis the engineer came out today very polite ,friendly easy going very professional done a fantastic job
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Alncom
Hi Mark, we would like to thank you for taking the time to write your 5* review we are extremely grateful to you for sharing your positive experience and will pass your kind words onto Lewis.
If you need us in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Fantastic service from start to finish…
Fantastic service from start to finish . A special thanks to the installation guy who went above and beyond
15 kwietnia 2026
Odpowiedź od Alncom
Thank you John for your kind words of appreciation and giving us 5*'s, we are truly grateful to you.
We will pass your special thanks onto Lewis our installation engineer.
If you need any support in the future please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Odpowiedź od Alncom
Thank you Suzanne, for your 5* review, we are delighted you have had a great experience with our customer service team.
We are here if you need any support in the future, no matter how small, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent Alncom
Very personal company with excellent staff in the office and efficient, polite and competent engineers and technical teams. We now have our terrible, slow, intermittent Wifi replaced by super super fast broadband for less than we were paying before!
16 kwietnia 2026
Odpowiedź od Alncom
Thank you Jo for sharing your views on your experience you have had with our teams, it is fantastic to hear this.
Our teams thrive on providing the best service possible to our valuable customers.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
From Sales through installation and…
From Sales through installation and checks after the staff were friendly, professional and prompt.
17 kwietnia 2026
Odpowiedź od Alncom
Thank you Anthony for your kind words, we really appreciate you taking the time to share your Alncom experience and giving us 5*'s.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Insulation
The lad im sure his name was Lewis was amazing very polite and professional and made sure I was 100 % sure I was all set up properly 10 out off ten for customer skills I would definitely recommend alncom just off how professional and helpful he was thank you again
15 kwietnia 2026
Odpowiedź od Alncom
Thank you for taking the time to share your view on the service you have received from our installation engineer, Lewis, we will pass this onto him.
If you need us in the future for any support, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help, we are available seven days a week from 8am - 8.30pm.
Team Alncom
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.