Ordered 2 ihram for my son and nephew for Umrah, only for have two adult XL ihrams delivered. Have tried to make contact numerous times via phone and email but no ones responded. Disgusting custome... Zobacz więcej
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Zobacz, co mówią recenzenci
As regards the store, I use Almanaar Islamic Store regularly to purchase fragrances. I am always nervous about purchasing from new store but from day 1, I have always found their service reliable an... Zobacz więcej
Reakcja na opinię
One of the best saleswomen that we have ever met. Sofina and Saimara welcomed us very nicely and helped us buy exactly what we need. Instead of buying one, we decided to buy four beautiful dresses wit... Zobacz więcej
Reakcja na opinię
I came upon this wonderful experience by looking for something to make the house smell nice ,When I opened the beautiful packaging to an even more beautiful Bottle, The smell was glorious and have se... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep odzieżowy
- również w kategorii:
- Księgarnia
- Perfumeria
- Sklep z towarami orientalnymi
- Sklep zielarski
Napisane przez firmę
Almanaar Provides A Wide Range of High-Quality Products for An Islamic Lifestyle. We Have Abayas In Plenty of Designs & Styles, High Quality Thobes/Jubbas, Loads of Hijabs in Different Styles, Home Décor Including Islamic Arts & Canvases, Sunnah Foods & Herbs, Health & Beauty Products, Islamic Books & Literatures, A Huge Collection of Arabic Perfumes & Fragrances, Hajj & Umrah Essentials And Much More.
Dane kontaktowe
430 Coventry Road, B10 0UG, Birmingham, Zjednoczone Królestwo
- 0121 684 5004
- almanaar.co.uk
3,2
Średnia
446 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 50% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
My orders were dispatched on time
My orders were dispatched on time, very happy !
17 marca 2023
Opinia niezależna
Paid £7.99 for next day delivery on…
Paid £7.99 for next day delivery on Monday, after 12pm so expected it Wednesday only to find it had been put on a 3-5 working day postage. So it arrived a day late, half the good were damaged on arrival and some were the wrong thing. I contacted the company twice via email and on Facebook with no reply. I've had to open a case with PayPal! Don't waste your money!
22 marca 2023
Opinia niezależna
Odpowiedź od almanaar Islamic Store
We'd like to inform you that we have processed a refund for the postage cost you incurred for next day delivery.
We deeply apologize for the inconvenience you experienced with your recent order and appreciate your patience while we addressed your concerns. If you have any further questions or need additional assistance, please feel free to reach out.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Regards,
almanaar Team
Good products and professional company
Quick and secure delivery. Good communication and excellent products. Would buy from them again
20 marca 2023
Opinia niezależna
Bit of a delay with my order but they…
Bit of a delay with my order but they called me to apologise, were very helpful in resolving the issue and sent my order out immediately.
Items all received and are great.
Mistakes happen in life but these guys make sure to help their customers
Thank you
MC
21 marca 2023
Opinia niezależna
Good quality hijabs and prompt delivery.
18 marca 2023
Opinia niezależna
I ordered a Perfume sent the wrong one…
I ordered a Perfume sent the wrong one I sent you guys an email no response over 5 days. Am really disappointed and I can’t under this is the only business that do not have a phone number it’s crazy
16 marca 2023
Opinia niezależna
Odpowiedź od almanaar Islamic Store
We apologize for any inconvenience you've experienced, and we appreciate your feedback.
We want to clarify that we have not received any email from you regarding the incorrect perfume issue. Our goal is to assist you promptly, and we're here to help.
Regarding our contact information, we do have a phone number, and it's available on our contact page. We understand the importance of accessibility, and we're actively working on improving our customer support channels.
Please reach out to us at 0121 684 5004 or send us an email at info@almanaar.co.uk.
Regards,
almanaar Team
Always efficient and packaged well with…
Always efficient and packaged well with care happy with my products and whenever I’ve had a concern they are swift to sort it out fast and efficiently:) will shop here more often
12 marca 2023
Opinia niezależna
Good communication
Good communication, amazing mushaf. Brother loved it. بارك الله فيكم
27 lutego 2023
Good range, not so good service
Nice range of products; I was able to find everything I wanted.
However, customer service is beyond poor. They made a mistake in my order, and after 10 days they have yet to send me a return label.
2 marca 2023
Not received my parcel nor have I been…
Not received my parcel nor have I been assisted in finding my parcel
2 marca 2023
Odpowiedź od almanaar Islamic Store
We apologize for any inconvenience you've experienced with your parcel. According to our records, your parcel (Royal Mail Tracking number: TP923585415GB) was actually delivered on 09-03-2023 at 10:01.
We're here to help, and if you believe there may have been a delivery issue, please contact us at info@almanaar.co.uk We'll gladly assist you in locating your parcel and ensuring you receive it as soon as possible.
Thank you for bringing this to our attention, and we appreciate your patience.
Regards,
almanaar
Good Ajwa date seed granules
The granules for the Ajwa date seed powder could have been ground finer but otherwise everything else was good.
1 marca 2023
Efficient and reliable service
I ordered a Quran for my daughter. The delivery came very quickly and I received messages to confirm exact date and time of arrival from the company. I was very impressed. I look forward to more purchases in the future. 5 stars.
27 lutego 2023
Excellent from start to finish
27 lutego 2023
Not a great experience
Not a great experience. Was sent a abaya that wasn't what I originally ordered but they just msg me to check if I was happy with the colour and was told it was the same as what I ordered originally. Ordered a 52 and got one that was so short it was unwearable . It actually measured 46 . Would suit an 12 year old not an adult. It's also straight and not flared so not the same at all. Not happy with it at all. Contacted them to tell them and they made no comment or advice on resolving. Had to go to another seller to find what I wanted. Money wasted here. Think twice before buying from here.
24 lutego 2023
Opinia niezależna
Odpowiedź od almanaar Islamic Store
Hello,
I'm really sorry to hear about your recent experience with us, and I truly understand your frustration. Getting a product that's not what you expected can be really disappointing.
First and foremost, let me apologize for the mix-up with your abaya order. It's definitely not the kind of experience we want our customers to have. We appreciate you bringing this to our attention.
I've shared your feedback with our team so they can investigate what went wrong with your order and work on preventing this from happening again.
I'm sorry we couldn't address this issue better when you first contacted us. Your satisfaction means a lot to us, and it's disheartening to hear that we couldn't resolve this to your liking.
Should you have other queries, please feel free to reach out again at – info@almanaar.co.uk
Regards,
almanaar
Doświadczenie Trustpilot
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