Very well layed out wed site, wide range of sizes to choose from perfect place shop for good quality work wear, easy payment fast delivery service, would highly recommend.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Warehouse Coats (Navy blue cotton+polyester). Generally satisfactory but missing a slot by the lower pockets (so that the wearer can access trouser pockets with out opening or pulling up the coat)... Zobacz więcej
Reakcja na opinię
Alexandra workwear has always been a trusted site for me over the years. Providing exceptional quality and hard wearing items for nursing care specifically.Cheers guys!
Reakcja na opinię
Awful company, doesn’t deserve one star I would give minus if possible. Placed an order, never received a confirmation, items came after 3 weeks waiting. They were too large so I sent them back using... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Alexandra has been designing and manufacturing garments since 1854. From the part we played in the development of women’s workwear at the start of the 20th Century, right through to the development of modern protective workwear and suiting for just about every sector and business in the UK, to the solutions we now offer to millions of wearers across the world, Alexandra has remained true to our core principles - quality, good design and reliable service.
FREE delivery on all orders over £85 (ex vat)
30 Day Returns
All products manufactured by Alexandra. Established in 1854 - That’s 170+ years of expertise
Dane kontaktowe
Alexandra House, Thornbury, BS35 2NT, Zjednoczone Królestwo
- 0333 600 1111
- customercare@alexandra.co.uk
- alexandra.co.uk
3,8
Dobra
11 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Customer Service Absent?
I was looking to speak to a member of the customer service team regarding my recent order. Webchat isn't manned, phones I gave up after 20mins and the callback option I chose still hasnt 'called back' 4 hours after selected. I don't hold hope I will get one. Very disappointed for a supposedly reputable company.
19 września 2025
Opinia niezależna
Odpowiedź od Alexandra
Good Morning
Thank you for taking your time to leave a review we appreciate all feedback. Please accept our apologies for the issues you have received. Please can you advise on your order number to enable us to help resolve the issues you have had.
Kind Regards
Alexa customer care team.
Order mishandled, customer left in the dark
I recently ordered scrubs and a fleece from Alexandra Workwear and unfortunately, my experience has been very disappointing.
After placing the order, I did not receive any email confirmation. The only communication I received was tracking information directly from DHL. As I work long shifts in healthcare, I arranged for delivery to a service point, but when DHL attempted this, the delivery was apparently refused and sent back to the depot. The tracking advised me to contact the sender.
I used Alexandra’s online contact form to ask for the next steps but never received a reply — even after three weeks. I then had to call their customer service line. I was told they would arrange with DHL for re-delivery within a couple of days, but no delivery ever came, and I received no new tracking number or updates.
When I called again, the advisor had limited information about what had happened and eventually confirmed the order had been returned to Alexandra. I was told I would automatically receive a refund. While I was given an apology, there was no explanation for the repeated failures in communication, no updates throughout the process, and no attempt to offer a solution or reassurance that the same issues wouldn’t happen again. I was simply advised to place a new order, but with no guarantee of avoiding the same experience.
As a customer, I feel very let down. The lack of communication and follow-up meant I could easily have been left waiting indefinitely for items I urgently needed for work. The service felt dismissive and offered no reparations beyond a basic apology.
Unfortunately, this experience has left me with no confidence in ordering from Alexandra Workwear again.
19 września 2025
Opinia niezależna
Odpowiedź od Alexandra
Good Morning
Thank you for taking your time to leave a review we appreciate all feedback. Please accept our apologies for the issues you have received. Please can you advise on your order number to enable us to help resolve the issues you have had.
Kind Regards
Alexa customer care team.
Frequent order issues
I like the quality of the garments, but I have to say I've had errors with numerous orders, particularly ones involving embroidery. To be fair, the customer services after has been helpful but I would really rather not waste time having to sort issues and wait for replacement garments.
One of the biggest things Alexandra can do is improve the online ordering process... From when you add the garment to your basket, you are not able to check any personalisations. This includes when the order arrives with the delivery note, and on the online account history.
So please... If you are ordering be certain to add to your basket very carefully. And Alexandra... Please sort this out!
24 sierpnia 2025
Odpowiedź od Alexandra
Good Morning
Thank you for taking your time to leave a review, please accept our apologies with the errors you have received with embroidery orders. We appreciate all feedback and your comments will be passed on to help our service improve.
Kind Regards
Alex customer care team
Ease of ordering and fast delivery
22 sierpnia 2025
Odpowiedź od Alexandra
Good Afternoon
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear of the ease of ordering and fast delivery.
Kind regards,
Alexandra Customer Service
Awful quality of order
Awful quality of delivery, they have broken already at the seams, extremely disappointed after a few wears
4 sierpnia 2025
Odpowiedź od Alexandra
Good Afternoon
Thank you for taking your time to leave a review, we appreciate all feed back. Please accept our apologies for the fault with your items. I have reached out by email regarding this.
Kind Regards
Alex customer care team
Was just a little disappointed in the…
Was just a little disappointed in the quality of the scrubs as even after 2 washes the fabric has already started to bobble and split
21 sierpnia 2025
Odpowiedź od Alexandra
Good Morning
Thank you for taking your time to leave a review, we appreciate all feedback, please accept our apologies for the quality of your scrubs after washing, please note I have reached out by email regarding this.
Kind Regards
Alexandra customer care team
Terrible company so not use
Terrible company taken since 26th August and still no refund keep getting told the same script that they will contact returns department and get back to me no one has and still waiting for second item to be delivered say they have a back log .. will never use again .
20 sierpnia 2025
Odpowiedź od Alexandra
Good Morning Tracy
Thank you for taking your time to leave a review, we appreciate all feedback. Please accept our apologies for the delay in your refund along with the delay on your order. I have reached out by email regarding this.
Kind Regards
Alex customer care team
Odpowiedź od Alexandra
Good morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear of the lovely quality of the uniform.
Kind regards,
Alexandra Customer Service
Odpowiedź od Alexandra
Good morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear of the beautiful experience you have received.
Kind regards,
Alexandra Customer Service
Odpowiedź od Alexandra
Good morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear of the fast efficient service you have received
Kind regards,
Alexandra Customer Service
Good value and quality work clothing…
Good value and quality work clothing and arrived quickly. Alexandra have a vast range of choices available.
17 sierpnia 2025
Odpowiedź od Alexandra
Good morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear of the good value and quality of work clothing
Kind regards,
Alexandra Customer Service
Disappointing
Really sad to say that this company is not the same as it used to be. I have ordered from them for almost 40 years. My mother recommended them as she used them in her dental practice before that. The quality of scrubs is disappointing. The sizing has changed so the tunics are 3 inches longer which makes the patch pockets too low to be practical and the short version of trousers are 4.5 inches longer. It was difficult to order online as the order was cancelled numerous times. The 1 star is for the lovely ladies on the phone who tried to help and advise me and even they were having problems with the system.
22 sierpnia 2025
Odpowiedź od Alexandra
Good morning
Thank you for taking your time to leave a review, we appreciate all feedback. I have reached out by email regarding your order.
Kind Regards
Alexandra customer care team
Odpowiedź od Alexandra
Good morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear of the fab service and great product you have received.
Kind regards,
Alexandra Customer Service
Very wide range of uniforms
Very wide range of uniforms, with good prices and quick delivery. Made shopping quick and easy.
27 sierpnia 2025
Odpowiedź od Alexandra
Good morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear of the good easy service received.
Kind regards,
Alexandra Customer Service
My dress fitted perfectly
My dress fitted perfectly, neat and well packaged. It was also delivered on time.
Thank you.
25 sierpnia 2025
Odpowiedź od Alexandra
Good morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear that you are pleased with your dress.
Kind regards,
Alexandra Customer Service
Have used them in the past and are…
Have used them in the past and are always good value and good service.
11 sierpnia 2025
Odpowiedź od Alexandra
Good morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your continued custom. We are very glad to hear of the good service.
Kind regards,
Alexandra Customer Service
Really lovely company
Really lovely company, great products, have used them a few times over the years, I messed up with one order and decided it was far easier to order what I wanted using the codes instead of a description, that way I get what I want. great company, great products
26 sierpnia 2025
Odpowiedź od Alexandra
Good morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your continued custom. We are very glad to hear of the service you have received.
Kind regards,
Alexandra Customer Service
Great online experience
Fast shipping, great prices and fantastic quality scrubs as I’ve always had from Alexandra.
11 sierpnia 2025
Odpowiedź od Alexandra
Good morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear of the fast shipping and quality of scrubs.
Kind regards,
Alexandra Customer Service
Odpowiedź od Alexandra
Good morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear of the great shirt and quick arrival, thank you for recommending us.
Kind regards,
Alexandra Customer Service
Excellent
Available, efficient, approachable, problem solved professionally and expediently very impressed thankyou. Over and above.
9 sierpnia 2025
Odpowiedź od Alexandra
Good morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are very glad to hear of the efficient service you have received.
Kind regards,
Alexandra Customer Service
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.