Warehouse Coats (Navy blue cotton+polyester). Generally satisfactory but missing a slot by the lower pockets (so that the wearer can access trouser pockets with out opening or pulling up the coat)... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My order never came and I was charge twice! I’m still waiting for a refund as I’ve had to dispute this with my bank as the website has no contact information just an online chat.
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Dress I have put on for first time today and stitching already coming undone. Telephone call from Claire at Alexandra, thank you so much for the contact and sorting this out, 10 10 customer servic... Zobacz więcej
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I've purchased alexandra work wear for years. I've worked in hospitals and been a care assistant for 20 plus years too. The style, delivery of items is second to none. Personally I wouldn't purchas... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Alexandra has been designing and manufacturing garments since 1854. From the part we played in the development of women’s workwear at the start of the 20th Century, right through to the development of modern protective workwear and suiting for just about every sector and business in the UK, to the solutions we now offer to millions of wearers across the world, Alexandra has remained true to our core principles - quality, good design and reliable service.
FREE delivery on all orders over £85 (ex vat)
30 Day Returns
All products manufactured by Alexandra. Established in 1854 - That’s 170+ years of expertise
Dane kontaktowe
Alexandra House, Thornbury, BS35 2NT, Zjednoczone Królestwo
- 0333 600 1111
- customercare@alexandra.co.uk
- alexandra.co.uk
3,8
Dobra
11 tys. recenzji
Odpowiada na 99% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Absolutely delighted with…
Absolutely delighted with purchase,great fit and excellent quality will be buying again from this company.
29 kwietnia 2026
Great Quality
The jacket I ordered from Alexandra is of a great quality. I'm very happy with the order.
30 kwietnia 2026
Odpowiedź od Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the great quality garments you have received.
Kind regards,
Alexandra Customer Care Team
My order never came and I was charge…
My order never came and I was charge twice! I’m still waiting for a refund as I’ve had to dispute this with my bank as the website has no contact information just an online chat.
29 kwietnia 2026
Odpowiedź od Alexandra
Good Morning Jaide
Thank you for taking the time to leave a review.
Please accept our sincere apologies that your order did not go through successfully, despite payment being taken. An investigation will be carried out to determine why this occurred.
As advised in our voicemail and email, please could you confirm whether you would like the order to be placed for delivery or if you would prefer a full refund.
Our contact details can be found on our website under the “Contact Us” section.
Once again, we apologies for any inconvenience this may have caused.
Warehouse Coats (Navy blue…
Warehouse Coats (Navy blue cotton+polyester).
Generally satisfactory but missing a slot by the lower
pockets (so that the wearer can access trouser pockets with out opening or pulling up the coat).
Good timely response to order.
27 kwietnia 2026
Odpowiedź od Alexandra
Good Morning David
Thank you for leaving a review on the unisex stud coats you ordered — we appreciate all feedback.
Having checked this product, these coats do not currently come with a side slot for access to garments underneath. However, we will pass your feedback on.
Kind Regards
Alexandra customer care team
The tunic top wasn’t as roomy as the…
The tunic top wasn’t as roomy as the last one I bought just a bit tight on the hips but can’t really get a bigger size as that would be too big
26 kwietnia 2026
Odpowiedź od Alexandra
Good Morning Sheila
Thank you for leaving a review. We appreciate all feedback.
Please accept our sincere apologies that your garment was not as roomy as the previous one you purchased.
As discussed during our conversation this morning, I have sent you an email so that a collection can be arranged for the item to be returned for a refund.
Kind regards,
Alexandra Customer Care Team
Item too tight and too short despite…
Item too tight and too short despite ordering my usual size and being 5ft 2. Material not great.
26 kwietnia 2026
Odpowiedź od Alexandra
Good Morning Carol
Thank you for leaving a review. We appreciate your feedback and sincerely apologise that the dresses you ordered was not the size you expected.
As discussed during our telephone conversation this morning, your comments regarding the sizing of the dresses will be passed on to the relevant team.
I can see from the tracking information that your returned items are currently on their way back to us, and your refund will be processed once they have been received.
Kind regards,
Alexandra Customer Care Team
Range quality website delivery
26 kwietnia 2026
Odpowiedź od Alexandra
Good Morning
Thank you for leaving us a review we appreciate your feedback and value your custom.
We are pleased to hear there is a range of products and good delivery.
Kind regards
Alexandra customer care team
Unisex scrub tops
Unisex scrub tops light weight just rights for summer stay cool martial easy to wash and dry. So comfable. Just great and the price too. Fast delivery and value for money.
24 kwietnia 2026
Odpowiedź od Alexandra
Good Morning Sharon
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with your fast delivered Scrubs, that they are comfortable and easy to wash and dry.
Kind regards,
Alexandra Customer Care Team
Odpowiedź od Alexandra
Good Morning Tracey
We’re very sorry to hear that your parcel has still not been delivered. As mentioned in our recent emails, we are doing everything we can to get your order to you as quickly as possible.
We are currently liaising with both our couriers and our Warehouse Operations Manager, as the parcel remains at the depot.
In the meantime, a replacement order has been processed and is scheduled to arrive on Monday, 11th May.
Please accept our sincere apologies for the inconvenience this has caused.
Kind regards,
Alexandra
Customer Care Team
Very comfortable
Very comfortable, size was exactly as stated perfect fit and delivery was quick, arrived within a week of ordering them.
23 kwietnia 2026
Odpowiedź od Alexandra
Good Morning Lisa
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear that your garments are very comfortable, the size was exactly as stated along with quick delivery.
Kind regards,
Alexandra Customer Care Team
Dreadful sizing
23 kwietnia 2026
Odpowiedź od Alexandra
Good Morning Jeanette
Thank you for taking the time to leave a review, we really appreciate your feedback.
We’re sorry to hear that the sizing of your items wasn’t as expected. As mentioned in my voicemail and follow-up email, I would like to discuss this with you further and arrange a collection so we can process your refund.
Kind Regards
Alexandra customer care team.
Still hasn’t arrived and wasn’t given a…
Still hasn’t arrived and wasn’t given a tracking code
21 kwietnia 2026
Odpowiedź od Alexandra
Good Morning Eva
Thank you for taking the time to leave a review. As mentioned in my voicemail and your reply to my email about the missing postcode, our warehouse has now confirmed that your order has been dispatched. It should arrive within the next couple of days.
Kind Regards
Alexandra customer care team.
Its good quality gear an delivered quickly
21 kwietnia 2026
Odpowiedź od Alexandra
Good Morning Charles
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the quality of your product and the quick delivery service.
Kind regards,
Alexandra Customer Care Team
The cost of delivery was bit expensive
How easy it was to send something back
The only thing was the cost of getting parcel delivered in 1st place £11.77 was bit expensive for 1 item which was very light weight
22 kwietnia 2026
Odpowiedź od Alexandra
Good Morning Elizabeth,
Thank you for taking the time to leave us a review. We really appreciate your feedback and value your custom.
We are pleased to hear the ease of returning an item, Northern Ireland is a more expensive delivery , we appreciate your feedback on this though.
Kind regards ,
Alexandra Customer Care Team
Polo shirts and tabards
I found polo shirts and tabards to be of a very good quality. The order arrived in good time. DHL informed me of my delivery date and left items where they were asked to leave them.
6 kwietnia 2026
Odpowiedź od Alexandra
Good Morning
Thank you for taking the time to leave us a review. We really appreciate your feedback and value your custom.
We are glad to hear that your garments are of good quality, and the delivery was as you asked.
Kind regards ,
Alexandra Customer Care Team
Odpowiedź od Alexandra
Good Morning Jenny
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear that you are happy with your purchase, great quality and fast delivery!
Kind regards ,
Alexandra Customer Care Team
Odpowiedź od Alexandra
Good Morning Elizabeth,
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear that you are happy with your products and the washing durability.
Kind regards ,
Alexandra Customer Care Team
Odpowiedź od Alexandra
Good Morning Nigel,
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the quality of your product and the quick delivery service.
Kind regards,
Alexandra Customer Care Team
They cancelled my order and failed to…
They cancelled my order and failed to provide clear reason why they did so.
Personalised fleece and a tunic top.
They claimed that they cancelled the fleece, but the tunic too was cancelled.
20 kwietnia 2026
Odpowiedź od Alexandra
Good afternoon,
Thank you for taking the time to leave your feedback, we do genuinely appreciate it.
Following my previous email and phone message, I would like to apologise for the cancellation of your order and the frustration this has caused.
Your order was flagged during our internal security checks due to the embroidery request (“Staff Nurse”) being placed using a personal email address and a non-registered delivery address.
Per our Terms and Conditions, for any garments associated with NHS roles or Trust identification, we are required to ensure that orders are placed using a valid NHS or Trust email address and delivered to a registered medical facility. These controls are in place to protect the authorised use of NHS-related garments and ensure they are only issued through the correct channels.
As these requirements were not met, the order did not pass our verification process and had to be cancelled and refunded.
To proceed, please place a new order using your NHS email address and select your registered workplace address for delivery. Alternatively, NHS-branded garments can also be ordered directly via your Trust’s procurement process.
Kind Regards
Alexandra customer care team
Good value.
Prompt delivery, easy ordering. The coveralls I bought were on an offer and as such decent value however the material weight and general construction quality are only average, if price is not an issue Dickies are in my opinion a superior product.
14 kwietnia 2026
Odpowiedź od Alexandra
Good Morning Gordon,
Thank you for taking your time to leave a review, we appreciate your feed back on the coveralls, please accept our apologies these were not as expected. As per conversation I have dropped you an email with an offer of a collection for the coveralls to come back for a refund.
Im glad to hear you had prompt delivery and ease of ordering.
Kind Regards
Alexandra customer care team.
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