AlaskaCruises.com Recenzje 

351
Wynik TrustScore: 1.5 na 5

1,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Terrible service, no return calls upon request and uncaring booking agent after she got the booking. What a joke: The agent promised that Trisha would call me, but she NEVER called until my posting. E... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Initially flood you with more information than one needs Some times not to clear in explanations. When requesting clarifications not a full answer as they pay little attention to detail Did... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

The travel agent that booked this cruise for us is terrible. As soon as our credit card was charged she has not returned calls. We are traveling with friends and informed her of many of our needs,... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Poor communication. They do not contact you at all prior to final payment being due, they want you to lose your deposit. In fact you will get nothing from them after your initial confirmation emails.... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Biuro organizujące wycieczki statkiem
  2. Biuro podróży

O AlaskaCruises.com

Informacje przekazane przez różne źródła zewnętrzne

AlaskaCruises.com

At AlaskaCruises.com, we are your Alaska experts. We will help you plan your cruise vacation of a lifetime.

Book Your Cruise Online or call our Alaska cruise experts at 1-800-201-6937

Free Alaska Planning Guide



Dane kontaktowe

1,5

Bardzo słaba

Wynik TrustScore: 1.5 na 5

351 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,5

Wszystkie recenzje

(351)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Vacations

Have been making vacation plans with Alaska Cruises for many years. Our travel agent (Philip Prager) is the BEST!!

14 maja 2019
Opinia niezależna
Oceniono na 3 z 5

Wasn't the lowest fare

Wasn't the lowest fare. Although the refund was prompt, they charged a "rebooking" fee.

11 maja 2019
Opinia niezależna
Logo AlaskaCruises.com

Odpowiedź od AlaskaCruises.com

Hello Gloria. Thank you for bringing this to our attention. The fee has been removed from your booking, and our Client Services Manager has left you a voicemail confirming such. We look forward to the opportunity to serve you again.

Oceniono na 5 z 5

Better rates & better agents

The rates at AlaskaCruises.com were almost 50% lower than two other sites I contacted. Add in the great service from the agent and it's unbeatable.
Agent Maggie B. was very patient with all my questions and informative about the ship as she'd been on board herself. She was also able to give me info on the excursions which was very helpful. Agents at two other sites were surly and couldn't answer questions.

4 maja 2019
Opinia niezależna
Oceniono na 5 z 5

Montana from Alaskacruise has just been…

Montana from Alaskacruise has just been outstanding travel agent. The best customer service I have ever seen in any industry period. I used to run large customer service organizations for large corporations and I could only dream to have top performers have a fraction of the passion she had for creating an absolutely 100% positive experience. She was patient, did a lot of research on various things to do, spent infinite amount of time catering to all our needs. She is just amazing and honestly is the role model for any one in customer service across industries. Outstanding job and alaskacruises, you are very lucky to have her and you’ll be a great company as long as you groom these naturally born gifted individuals - thank you

2 maja 2019
Opinia niezależna
Oceniono na 1 z 5

The travel agent that booked this…

The travel agent that booked this cruise for us is terrible. As soon as our credit card was charged she has not returned calls. We are traveling with friends and informed her of many of our needs, such as aisle seats on the aircraft, process for carrying medications etc., and she does not return calls.

I hope she does not represent Norwegian Cruise Lines, if this is the case, I have a great deal of intrepidation regarding my upcoming cruise experience.

10 kwietnia 2019
Opinia niezależna
Logo AlaskaCruises.com

Odpowiedź od AlaskaCruises.com

Hello Linda, thank you for bringing this issue to our attention. We've checked our phone records and show no inbound calls that were unanswered or went to voice mail from the phone number used on your booking. Were you attempting to contact AlaskaCruises.com, or Norwegian Cruise Line? I have alerted a Sales Manager about your concern, and I am happy to have your agent reach out to you if you wish. We do apologize for any inconvenience.

Oceniono na 3 z 5

It has been difficult to get any…

It has been difficult to get any information on the confirmation of my trip. I received an email -but wanted to speak with someone about the reservation and have found the hours to be terrible to navigate on west coast time.

9 kwietnia 2019
Opinia niezależna
Logo AlaskaCruises.com

Odpowiedź od AlaskaCruises.com

Hello Anja. Thank you for bringing this issue to our attention. Our Client Services Manager has reached out and left you a voicemail with her contact information. We will work to find an agent assist you during hours you are available. We appreciate your feedback and do hope we have the opportunity to serve you again.

Oceniono na 5 z 5

So far ... so good!

So far ... my experience has been excellent. Danielle has been patient and offered excellent suggestions and responded to my every request. I hope and pray the actual vacation will be as good!

28 lutego 2019
Opinia niezależna
Oceniono na 5 z 5

Great company to do business with

Ian Simmons was friendly courteous, and very helpful. He was very thorough with answers to any of my questions and quick to reply to any request. This is my 2nd booking with WMPH and most likely not my last.

19 lutego 2019
Opinia niezależna
Logo AlaskaCruises.com

Odpowiedź od AlaskaCruises.com

Thank you, Mr. Dean, for taking the time to write a review. We appreciate your feedback. Ian enjoys helping you with your cruise, and we will pass your compliments on to him.

Have a great trip to Alaska!

Sincerely,
The AlaskaCruises.com Team

Oceniono na 4 z 5

I found it hard to find a way to pay…

I found it hard to find a way to pay off my balance. I entered my confirmation #. But the site said it was invalid

17 lutego 2019
Opinia niezależna
Logo AlaskaCruises.com

Odpowiedź od AlaskaCruises.com

Thank you, Mr. Jordan, for your feedback. We appreciate it, and it is our pleasure to help. A member of our team will reach out to you to clarify any concerns you have.

Have a great cruise!

Sincerely,
The AlaskaCruises.com Team

Oceniono na 5 z 5

Sherief is amazing!

I felt I bombarded our agent, Sherief, with a million questions (and I still have more!) as we are in the early phase of having finally secured arrangements. She had answers for them all and, additionally, has volunteered so much information. In every interaction she has been extremely pleasant, patient and fun. She has made it feel as though I’m talking with a friend, all the while maintaining an air of professionalism. If there’s another cruise in our future, I’ll be calling Sherief!

14 lutego 2019
Opinia niezależna

Doświadczenie Trustpilot

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