I've used Alan Howard for years for stock, furniture, and education. I'd strongly recommend them to any salon owner or self employed hairdresser. I have used both the Stoke branch, and the Crew... Zobacz więcej
Reakcja na opinię
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Have been using Alan Howard in Saltney for 10 years or so now and I have to say i wouldn't go anywhere else the girls are all so accommodating!! I'm always putting in late orders for deliveries and th... Zobacz więcej
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Ordered 6% SiennaX tan with it not being clear it was old clearance stock. Images showed new design, received old stock (not seen for over 2 years) when I used the product it is expired & green. Ph... Zobacz więcej
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Outstanding customer service specifically Chris.w, I was passed on to him through calling one of the stores and the after sales and custom service was absolutely impeccable and they have sorted me o... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We are Alan Howard, a family run company and the UK’s leading professional Hair and Beauty supplier. We are exclusively for professionals, who we have been supporting with professionalism, integrity, nurtured relationships and knowledge since 1973. We partner with the most trusted brands along with the most advanced business platforms. This allows us to offer the best products, education, tools, furniture and business support, enabling our community to thrive. We have a bespoke omnichannel strategy to answer most of Hair and Beauty professionals’ needs whether it be in-store, online or via our sales teams. We are Alan Howard, the partner of choice for Hair and Beauty professionals. Today: We have 25 stores, 50+ BDMs, over 320 employees, and 7 training academies. Our Values We are, Passionate - Loving what we do. United- Stronger together. Loyal - Valuing each other. Selfless - Putting others first. Empowering - Striving for perfection. This is our PULSE. The Heartbeat of Everything We Do!
Dane kontaktowe
Alan Howard, Unit 12 Woodbank Industrial Estate, Turncroft Lane, SK1 4AR, Stockport, Zjednoczone Królestwo
- 08453458535
- info@alanhoward.co.uk
- alanhoward.co.uk
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Dobra
177 recenzji
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In my opinion of the ever so delightful…
In my opinion of the ever so delightful polite staff (NOT) in the Oldham store is that they need retraining in customer service. Today they brought my daughter to tears about her not wearing a face mask to which I add that she is totally exempt and has proof of the doctor and a exempt card around her neck. My question is “ how dare you treat another person in this way “ you watched her go around the shop and when she got to the till you questioned her. Why did you not stop her at the beginning when she was sanitising her and her baby’s hands? She has her own small business and has shopped at your store for the last couple of years..not no more. You don’t deserve her custom.. just disgusted with the way you treated another human being in front of all your staff..
20 października 2020
Opinia niezależna
UNEDUCATED, RUDE, ATTITUDE PROBLEMS
Over 5 years we have had an account with this uneducated tribe who have zero customer service skills, are rude, arrogant, attitude problems like the skincare counter women in department stores...obviously desperately unhappy with their low paid jobs and/or at home otherwise they wouldn't speak to/treat customers the way they do. ZERO PRODUCT KNOWLEDGE. CAN'T EVEN OPERATE A SIMPLE COMPUTER DATABASE SYSTEM TO FIND CUSTOMER ACCOUNTS. HAVE NO IDEA WHAT THEY HAVE IN STOCK EVEN IN THE TINY ROCHDALE STORE. I WOULD RATHER PAY MORE AND TRAVEL 30 MINUTES TO SALFORD TO BE GREETED PLEASANTLY BY SALON SERVICES STAFF WHO KNOW WHAT THEY'RE TALKING ABOUT. AND THEY'RE BETTER LOOKING.
19 sierpnia 2020
Opinia niezależna
Not given the correct information about the product
I was serviced by a young lady called Lauren in the Crewe store. She gave me incorrect information on a product which is very frustrating. Resulting in a 30-minute commute to the store had meant an hours commute to return the product to the store. She was very unprofessional and wouldn't advise approaching her for assistance very unprofessional and very rude.
12 marca 2020
Opinia niezależna
As a freelance hairdresser it's getting…
As a freelance hairdresser it's getting increasingly difficult to source products at the same wholesaler. I was forced to sign up to Alan Howard to buy my Fudge products. Firstly it's taken 3 long winded goes, (twice having contacted customer services on-line, as their procedure to access pricing, using my new trade card, doesn't work) to get into the site. You can't call them as they use a premium rate number! Next having spent over £50 to get free delivery, it's apparently unavailable (actually £5.95 and not the £4.95 stated, VAT!) despite adding extra items, still no free delivery? Dreadfully time consuming and disappointing to say the least.
27 stycznia 2020
Opinia niezależna
Consistently fast delivery of professional products
Have ordered several times now and have always been pleased with the excellent service, speedy delivery and professional communication. Will certainly use again.
19 lipca 2019
Opinia niezależna
Very helpful
Went to Bolton store today and a lovely young lady helped me, answered all my questions and was very helpful and friendly, thankyou very good customer service, didn't get her name but she was only young with really long ombré hair,
18 marca 2017
Opinia niezależna
Horrendous - Go elsewhere
Delivery came a month after I ordered and was incomplete.
Terrible customer service - rude staff.
21 grudnia 2016
Opinia niezależna
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