Airyhair Recenzje 

256
Wynik TrustScore: 3 na 5

3,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

This company is great! They’ve gone way beyond my expectations and have colored hair that was not in their color wheel and made every effort to please and accommodate me. I’ve used them for years and... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I’ve tried to reach you through your contact form, I’ve called, I’ve reply to my order confirmation at business @airynetwork .com I’m not getting any reply. I leave a review here and you tell me to re... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Don't ever buy these extensions their fake and will break if you try to bleach them! 1 I did not buy from you 8 times 2 the only reason I wrote a bad review it's because your hair is bad if it doesn't... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

i do a lot of cosplay and costuming, so hair extensions are a great way for me to change up my look without having to deal with styling wigs or constantly dyeing my hair. I really love these because t... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z produktami do włosów
  2. Kosmetyki
  3. Salon przedłużania włosów
  4. Dostawca przedłużeń włosów
  5. Fryzjer dla obu płci
  6. Sklep z perukami

Napisane przez firmę

High-quality, affordable human hair extensions with free worldwide shipping and 30 to 45 days money back guarantee.


Dane kontaktowe

3,2

Średnia

Wynik TrustScore: 3 na 5

256 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,2

Wszystkie recenzje

(256)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 6

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

I received my order at the end

I received my order at the end, thanks for that and i actually like the quality of the hair so which is good even tho the time of your delivery is too slow i'm happy with the quality of the hair at the end.

Thanks again.

2 lipca 2019
Opinia niezależna
Oceniono na 1 z 5

Defective halo extensions & horrible customer service

2nd update: Well, Airy Hair finally refunded me...PARTIALLY.

They did NOT refund me for my actual return shipping costs, they refunded what they think it SHOULD HAVE cost me. What do they know about what shipping, with tracking (as per their instructions) should cost me when they are in Lithuania and I am in Canada? They kept arguing with me over my costs, repeatedly telling me I was wrong and they were right, even though I had the itemized receipt as proof. So frustrating!

They also deducted money because they were charged by their government customs agency for the return. So they passed on that expense to me. They wanted me to lie on the customs form and list the value at $8. I didn't do that. I told the truth. So now they have penalized me for this.

So, after purchasing defective hair extensions from a US company (which appeared legit) that is actually based in Lithuania (which appears to be shady) and having nothing but hassles with the return process, which has taken MONTHS, I received $80.19 LESS than I was entitled to! And, conveniently, they are no longer communicating with me. So it is now my duty to warn others.
DO NOT TRUST THIS COMPANY!!! THEY WILL RIP YOU OFF!!!

Update:
Airy Hair is trying to tell me what my shipping costs are, according to a website search. They are not including in that search the exorbitant rates charged for tracking a package to Lithuania. That was where the majority of the return shipping costs came in. I was going to send it without tracking, for that very reason, but thought I should follow Airy Hair's instructions to the letter, just to be safe. Now they are arguing with me about what return shipping should have cost me?! From another country?! Not impressed.

Original review:
I bought the 18" halo extensions, order #100033166. They were advertised as being 10" wide but mine measured only 7 1/2". They are supposed to cover the back and sides of your head. Mine only covered the back! There is no possibility of blending them in with your own hair with only 7 1/2" of hair to work with. I would have had a mullet!

I was told to send them back for a refund as they were obviously defective. No return postage label was sent to me and the return address is in...get this...LITHUANIA!!! Why do I need to send it to Lithuania when they came to me from Michigan?! I was told to send it regular post with tracking. So $55 later, they are on their way back and I sure hope I get a full refund!

I should be reimbursed for the return shipping as well, since the extensions were defective. Let's see if they do the honourable thing.

At this point, I wouldn't recommend shopping from Airy Hair.

But, if they give me a full refund for the original amount, $187.13, PLUS the $55 shipping, I will be happy to revise this review for them.

26 czerwca 2019
Opinia niezależna
Logo Airyhair

Odpowiedź od Airyhair

Thank you for your updated review. Out of 10,464 orders and 47 returns in the last two years, we haven't had a case with returns where it cost shipper (from the country of yours) more than $20.

We have used our policy and refunded the average cost, just like how Amazon or every other retailer does. If the customer decides to ship via FedEX most expensive option for $124, it's unreasonable to expect such return compensation when we provide instructions on return, that you have not followed.

Thank you :)

---

Cara,

Thank you for your review, we of course will issue a full refund because of the shorter wire of flip-in extensions. The shipping part is due to Trump’s trade wars and policies as hair is temporary routed through another port, which is happening across hair industry. It’s not just AiryHair. However, based on USPS rates that we have just calculated and judging by previous records, the shipping is only $13.75 and never more than $20.

We have included a few sentences in our return instructions that inform customers about the preferred shipping method to use, which does not cost that much :) Please refer to that email, thank you.

EDIT: We went ahead and entered your ZIP code, 2x higher weight, 2x larger package details and our return address. These are the official rates straight from the post office itself:

Canadian post: $9.53
USPS: $13.54

Oceniono na 1 z 5

I bought the hair about 3 weeks ago I…

I bought the hair about 3 weeks ago I believe. I had it installed 6/16/2019. The hair tangles and sheds very bad. I only have had the tips in for 8 days and I am already taking them out. I ordered a 1b double drawn 18&20 inch curly. I tried to have it dyed and it didn’t work so I just had it installed without the dye. The customer service is amazing however, I will not be ordering anymore hair from here.
Thank you

25 czerwca 2019
Opinia niezależna
Logo Airyhair

Odpowiedź od Airyhair

Paige, can you please let us know your order number?

Oceniono na 1 z 5

These are the worst quality extensions…

These are the worst quality extensions I've ever seen. I have seen barbies with better hair than the quality of extensions I received. I am sending them back for a refund however I am scared i will not receive a full refund due to the sketchy nature of the company. Ladies pay more more and get Bellami hair extensions, I ordered after i got my horrible extensions for airy and received my new amazing extensions the same week.

24 czerwca 2019
Opinia niezależna
Logo Airyhair

Odpowiedź od Airyhair

Taylor,

We of course refund for defective sets, but regarding your recommendations, Bellami has the rating of 2 out of 10 on TrustPilot with all clients calling their hair bad, fake, worst ever and garbage.

So, who to believe? :)

https://www.trustpilot.com/review/bellamihair.com

Oceniono na 1 z 5

Don't ever buy these extensions their…

Don't ever buy these extensions their fake and will break if you try to bleach them! 1 I did not buy from you 8 times 2 the only reason I wrote a bad review it's because your hair is bad if it doesn't bleach when it clearly states that your hair can be bleached and that you can returned USED hair then you should really update you website so it isent full of lies :)

16 czerwca 2019
Opinia niezależna
Logo Airyhair

Odpowiedź od Airyhair

Denise,

Thank you for your review, but I don't think that it's a fair one. You have bought from us ~8 times over the last few years, so the hair cannot be a problem.

Your review was posted for a different reason. As today you contacted us, and asked to return hair that you bought in 2018 August, which is almost 10 months from now.

We do allow returns for even used hair if the batch was a lemon, but within the 30 to 60 days timeframe. Unfortunately, we cannot accept returns for purchases made almost a year ago.

I'm sorry but returning hair that was used for 10 months is a no-go.

Oceniono na 1 z 5

Worst Customer Service Ever

Worst Customer Service Ever. I asked to cancel an offer I had just placed the same day.
They cursed at me, called me names and refused to return my money until PayPal stepped in.

21 maja 2019
Opinia niezależna
Logo Airyhair

Odpowiedź od Airyhair

Hi there,

This is Sam, the CEO of AiryHair. I feel like this review is not fair. We have received your e-check payment, which does take few business days to be processed by PayPal.

Upon investigating responses, the following suggestions were made to you:

- the money has not yet been cleared
- allow us few days to issue a refund as we wait for the payment to be processed
- you can contact your bank if you want to cancel the funding from your end

We also asked you to contact PayPal to get a 1st party clarification on what e-check payment option is. Because it looks like this was the main issue, you expected hair to be shipped ASAP. However, you have paid using e-check and not PayPal funds or credit-card.

Your responses on the other hand were rather rude, including 1-line statements of:

“CANCEL AND REFUND”

Having said that, our customer representatives were confused on how better we could explain the situation. In the end, we have asked you to stop sending rude emails and issued a refund.

I don’t think that we did anything wrong.

Thank you

Oceniono na 4 z 5

Airy hair is a great overall company

Airy hair is a great overall company, the hair is great and my tape ins last around 5-6 months, It takes about a month to come in though but that's because it takes longer to get the hair and get it perfect then ship it from China to the US. I love my airy hair and will most likely only be buying from here until the day i die.

16 maja 2019
Opinia niezależna
Oceniono na 2 z 5

Better off using a different company

They are quick to respond to an email but the answer I was given wasn’t correct, I had asked if the extensions can take dye and the response I got was about toning hair? After waiting for it to be shipped I’ve been given a tracking number. The tracking says it should take between 24/48 hours for the first update and it had been well over 48 hours before I got the first update and the tracking wasn’t very useful to follow. Also it seems to all be coming from China so I personally feel like it isn’t the safest of company’s to use from.

When it arrived I noticed straight away that it isn’t all the same colour, it looks a different colour at the top than the ends. I got 40 pieces for medium hair but I would say this wouldn’t even cover someone with thin hair. But the length I got was 20” and it definitely is the correct length with a little over, I guess to help when cutting it. I also got double drawn but I noticed that there is a lot of short pieces at the top sticking out. It is very soft but I haven’t washed it yet.

Also I noticed there is strands of black plastic and brown/red strands of hair. I noticed in reviews a lot of people saying about this issue and their response being it’s “lemons” but this seems too common to just be a few bad batches.

So I placed my order 22/04/19 it arrived 11/05/19 If you’re impatient I’d say best to try else where and with the quality, I wasn’t very impressed. So even though I was very hopeful about it, I’ve unfortunately been let down.

I’ll give an update on the hair once I’ve had it in for a few weeks.

14 maja 2019
Opinia niezależna
Logo Airyhair

Odpowiedź od Airyhair

Luna,

Do you have the order number for us to refer to? We could not find any under this first or last name.

Regarding your points:

> Also it seems to all be coming from China so I personally feel like it isn’t the safest of company’s to use from

~95% of all extensions come from Asia, so even if other companies stock hair in the US, it's still made in Asia most of the time. Same goes for other products as well as phones from some of the most respectable companies like Apple, Sony or Samsung :)

> When it arrived I noticed straight away that it isn’t all the same colour, it looks a different colour at the top than the ends.

We can always exchange the color if it's not of your liking.

Regarding black strands, we would need to check the order number since older batches had a higher lemon rate, which we now no longer sell. We have also improved our production process, and the lemon rate is as low as 0.5%. Lastly, since we sell 1000s of sets, only customers who have received a damaged batch would give us a notice, while thousands of women simply enjoy their hair :)

Oceniono na 2 z 5

The hair is okay...

The hair is okay.... The ends not okay.... so thin basiclly see through as my stylist said. Company sent me wrong color. I would like a refund but I know that will never happen. If you plan on buying this hair please get double drawn or it just looks awful. Wish I would have known..... Claire Willard.

10 maja 2019
Opinia niezależna
Oceniono na 4 z 5

The product is decent and I'm happy…

The product is decent and I'm happy with it. My custom order of thin deep curl took longer than anticipated but I would reccomend the product just be patient if it's a special order. The deep curl is very curly so just an fyi. I have natural curly hair and I think I'll order deep wave next time.

2 kwietnia 2019
Opinia niezależna
Oceniono na 5 z 5

Great extensions

Great extensions, I keep using Airy Hair and they have been the most consistant with quality.

Lasts me 4 to 5 months depending if I do extra toning which I am addicted to.

23 marca 2019
Opinia niezależna
Logo Airyhair

Odpowiedź od Airyhair

Thank you for your kind words!

Oceniono na 1 z 5

I still have yet to receive my tracking…

I still have yet to receive my tracking number.
Yes I have my order number #100032078

I asked you guys if you could send me a #613 instead but I got a email saying it shipped already. Will my package be here before March 31st?

12 marca 2019
Opinia niezależna
Logo Airyhair

Odpowiedź od Airyhair

Hi Jane.

Do you have the order number for us to refer to?

-

Thank you! So your order was a custom hair order that takes us ~6 business days to finish (it had a memo during checkout and in the order confirmation email). Your extensions shall be shipping in the next 48 hours! :)

Oceniono na 1 z 5

Vorsicht!!!!

Ich warte schon seit DREI MONATEN auf mein Paket. Wurde vom Kundenservice immer wieder vertröstet und zuletzt ignoriert. Mein Geld sehe ich wohl nicht wieder. Reine Abzocke!!

9 marca 2019
Opinia niezależna
Oceniono na 1 z 5

Miserabel

Warte seit fast 3 Wochen auf mein Paket. Der Kundendienst erreicht man nicht. Keiner antwortet auf E-mails etc. Denke nicht dass ich das Geld zurück erstattet bekomme. Reine Abzocke und sehr schlechter Kundenservice!

6 lutego 2019
Opinia niezależna
Logo Airyhair

Odpowiedź od Airyhair

Hallo,

Können Sie mir bitte Ihre Bestellnummer mitteilen, damit wir das überprüfen können?

Oceniono na 5 z 5

Fabulous hair

Fabulous hair, been a customer since early 2018, extensions last around 6-7 months for me, so it's the second purchase for me only, no issues with support but I had to return hair to central Europe instead of UK after wanting to change texture, they paid shipping but still

3 lutego 2019
Opinia niezależna
Oceniono na 5 z 5

Very statisifed with the service and product

I received exstentions a while ago but I barely wore them. I changed my hair colour and I will never have use for the colour of exstentions I have now. I contacted AiryHair regarding the situation and they were amazing about it! They responded to me very quickly and kindly allowed me to do an exchange. It was so easy and simple and I appreciate everything they have done. They provided me with everything I need in order to send them back. I am super happy with the expierence I had. The personally love the exstentions, I would receive so many comments on how long my hair was and people didn’t even realize it was exstentions they look that real. So far these are my favourite and I have had many in the past. I am extremely satisfied with the service I received as well as the product. Thanks so much AiryHair!!

9 stycznia 2019
Opinia niezależna
Logo Airyhair

Odpowiedź od Airyhair

Thank you very much for your kind words, we've come a long way since 2004 and are always trying to help our customers.

Happy New 2019!

Oceniono na 5 z 5

Nicely done year

Great hair extensions all around, using non remy plus quality on my clients and no issues for the entire year, using since new 2018 line.

9 stycznia 2019
Opinia niezależna
Oceniono na 5 z 5

WONDERFUL extensions!

I’ve ordered extensions from multiple companies including Donna Bella (flat tip extensions) and Cinderella Tape In extensions and these are by far the BEST. I’m not giving the other companies any bad reviews because their products were high quality but they do not compare to the thickness. I ordered the Thick 30’ inch tape-in extensions human hair and am very please. SO soft and very thick. I have gotten many compliments already. They were such a great price too for the quality of the hair even including the length. I never leave reviews for places but felt like I had too for these! Thanks so much Airy Hair!

2 stycznia 2019
Opinia niezależna

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