AIB Recenzje 884

I’ve been a loyal AIB customer for nearly 20 years with an excellent credit history, but my recent experience applying for a top-up mortgage has been extremely disappointing.

The process was marked by delays, inconsistent communication, and requests to repeatedly resubmit documents that had already been accepted. Despite assurances that my application would be prioritised, it dragged on for weeks with no clear direction or accountability.

I acted promptly at every stage — providing all required documentation quickly and even purchasing a new mortgage protection policy with AIB as advised.

The purpose of the loan was to carry out energy-efficiency upgrades, something AIB claims to support through its green lending products. Ironically, the process failed at the first step, raising questions about how serious AIB is about helping customers pursue sustainable improvements.

I eventually withdrew my application from the branch and submitted a formal complaint. If unresolved, I will escalate this to the Financial Services and Pensions Ombudsman.

Unfortunately, once this is over, I will also be moving my account and mortgage to another lender. A bank that promotes trust and long-term relationships should do better — especially for customers who have stayed with them for decades.

All correspondence and documentation related to this case has been retained and is available if required by Trustpilot.

The AIB app is total crap

Great support always at the end of the phone:
Lisa Asher was always there when I needed supoort ssetting up or managing issues I had to claim through the insurance.
No entering info into a webpage.

AIB Clonskeagh. The most efficient and empathetic staff Brian and Julianne dealt with my elderly mother today . I have to commend them on their courtesy, understanding and kindness to her. . She was treated very well and her banking requirements were met efficiently.

My local branch in Stillorgan looked into an issue I had with a bank transfer and sorted it for me promptly, patiently and professionally. I didn't have to go into the branch and I'd like to give Padraig a big thumbs up for sorting it for me. Well worth each of the five stars in this review.

To give 1 star is generous. I paid for the home through this bank held this account for years...
The level of respect i had was little to none.
I was victim to fraud and the fraud team more or less laughed at me.
Sneered and actually said how did you fall for that. The shock of lack of compassion was unreal i complained he tried his best was unable to resolve the fraud team refused to acknowledge it was a scam and i was a victim its like they wanted to avoid this they refused give any charge back said cus i authorised the transaction culdnt refund but each time i called i got a different story someone has to take an account for this
I will be closing my account having nothing to do with this greedy bank again they me me sick choose bank of Ireland my advice! Dont go near AIB very bad people they offerdd me no support no help no advice little to none i felt like a burden and they didnt hesitate when i told i was closing it they nearly told me how to instead of stopping me. There job is to keep customer happy but it proves who they really are if they didnt even bother to try help its very sad for them the amount of customers they will use lose...but their own fault i lost 6400 and i was further exploiated by AIB!

Lodgement machines don’t accept cash half the time cheque only always broke

No doubt the worst bank I have ever dealt with, in any country. Constant app issues like "updates", login and verification, still require card readers for certain things, they charge a fee every quarter for account management, no method ever worked to top up my Revolut (bank or card), the list goes on... Will be very glad to finally have all my accounts closed soon.

The approve function is absolutely ridiculous. I've missed so many time sensitive purchase agreements just because the alert just wouldn't come, the app was off line or any other "technical difficulties". Fix this please. Seriously considering closing my account.

Hi aib clondalkin ger was very pleasant and informative he knew exactly what to do to solve my issues and did it with in a very professional manner well done ger thanks for your help iff you need a problem sorted go see ger he's your man 5 stars tks mick national driving school

Extortionate charge's and advertising campaign made for African tv stop forcing immigration agenda through state run entity's just like propaganda RTE, we don't want unvetted economic immigrants 💔

Wired money to a credit Union account but owing to who knows what the money never made it to my wife so I was told to issue a recall. The credit Union ignored it and AIB just told me there’s nothing they can do. Rubbish. I’m closing my accounts there. Find any other bank is my advice.

Went to.lodge money for c card
Payment two days ago...machine took cash ..and nearly my fingers...NO receipt..still NO sign of it.been.credired to the 'card' despite two phone calls to them ..about a hour on phone altogether. .and going into the branch about it...I would imagine were situation reversed. You would be charged with THEFT.!!!!

Had appointment with Nora O'Sullivan at the AIB branch in mallow. She was so helpful. She did not rush us or push us into anything . She help with all the forms. Such a lovely lady gave us helpful advice. It was a pleasure to bank there.

As a customer for over e5 years, AIB are by far the worst bank to deal with, incompetent staff, on line when you phone even worse more under trained staff who don't have a clue and give incorrect information, and have the ordasidy to change every quater for account management, well get some proper staff who understand enquiries and don't read from a script.

Simply the worst bank in Ireland to deal with. I have switched my mortgage 2 times since I bought my house in 2020. People advised me to not deal with them however I insisted because it was the best deal I thought I’d have. It turned out to be a nightmare. I applied online in the beginning of Feb/2025. I thought 2 months would be enough to deal with it. I am not even close to it. They are very disorganized! My application delayed 2 weeks because of their own internal mistakes. 1st I had to go to the branch with my wife, we went there during our lunchtime nobody told we had to print proof of address, since I have it online I could just email them. In this day and age they made me print it and return in the next day. Then the person who received it did not sent it to the mortgage area. More delays! The the person who was reviewing my application did not check properly our salaries and said we did not had enough to comply with our financial obligations. I had to explain all the paperwork, which by the way were straightforward, and the agent apologized by the mistake. Anytime they send you a message and you reply to it they will only revert to you after 48hs. This is ridiculous because even if it’s a simple mistake it will delay your application even more!
Now, a 3rd person is analyzing my case and it is asking tge exact same questions the other 2 agents asked me. It’s ridiculous! Our salary raised since 2020 and I also made pay downs along these time. Also I am currently mortgaged in a 20 years term (by our choice). How can it be so complicated!!! I just wanted to switch to them because of their current fixed rates! That’s it! But they clearly don’t care about customers. Stay away!

Absolutely useless mortgage provider. The best green mortgage rate on the market; but a retarded approach to assessing applications.
I've been paying minimum €617 per month for the past 7yrs 6mths without ever defaulting. Saving 7.5K per year. Paying €900 per month into a pension. Literally told me, we can't consider the €900 you're investing monthly towards your pension, €625 monthly savings capacity, plus ability to meet an existing €617 mortgage. against your ability to repay a €1100 monthly mortgage.
Told to stop paying into my pension for 6 months and reapply. What a load of numerical illiteracy.

It is an OLD SCHOOL Bank, totally unhelpful when you need it to transfer money outside Ireland, it blocks payments to an international institution and the card NEVER works when you try to pay public transports in Europe, totally frustrating.
Really considering to move to another bank as AIB services is never reliable.

I was caught in what is known as an accommodation scam. I booked accommodation via a reputable site but later found out that it was a scam. Filed a reverse change procedure. AIB constantly asked me to forward on communication of the scam and I repeatedly asked them how can I send docs from scammers.. Credit cards were supposed to offer security. AIB are do not have a customer's interests in mind whatsoever. No better than the scammers themselves.

When is AIB going to join the 21st century?
You cannot do an international transfer on the bank’s app. Why not????
“Because it requires a card reader”!
Has the bank not heard of technology? My UK bank has been allowing this and much more for YEARS now.
AIB will you PLEASE get your act together!🙄🙄🙄😤😤