Had a very high water bill due to such a small leak in toilet …. After many phone calls it was resolved eventually by affinity water applying a leak allowance So great result for us as two pensione... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Promise free leak repair for minor, easily accessible items, including toilets. Sadly not. Toilet was cistern was overflowing and was easily accessible for the fill valve. But initially the agent over... Zobacz więcej
Reakcja na opinię
We moved house recently and had to join Affinity. All done online but had to phone them because there was a problem. Spoke to a very nice, polite lady who apologised because nothing was wrong and ther... Zobacz więcej
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Whenever i have had cause to contact Affinity Water i have always been greeted with a kind courteous and very pleasant person whom listens to my query and always has a solution.They explain all that... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Dane kontaktowe
Tamblin Way, AL10 9EZ, Hatfield, Zjednoczone Królestwo
- affinitywater.co.uk
3,5
Średnia
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
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i AM UNABLE TO ACCESS MY ONLINE ACCOUNT…
i AM UNABLE TO ACCESS MY ONLIME ACCOUNT AND HAVE NO IDEA WHAT MY BILL IS FOR WATE WATER WHICH I HAVE BBEN ADVISED BY SOUTHERN WATER IS NOW UNDER YOUR COMPANY TOO.
TRIED TO CALL BUT WAITED OVER AN HOUR AND STILL DIDNT GET THROUGH.
TERRIBLE SERVICE TO DATE.
8 sierpnia 2026
Odpowiedź od Affinity Water
Hi David, I'm sorry to hear about your experience and appreciate you taking the time to let us know.
We'd like the opportunity to discuss this with you further and will be contacting you soon to learn more and see how we can resolve things for you. Thank you for your feedback. - Becky
All good with my call
7 sierpnia 2026
Odpowiedź od Affinity Water
Hi Tracey, we really appreciate you taking the time to leave us a review. We're so glad to hear that your experience with us was a positive one! - Becky
Easy company to deal with
Easy company to deal with. Not much interaction with them, so that's always a good thing. Never had any issues with the bills or problems when I moved and left.
6 stycznia 2026
Odpowiedź od Affinity Water
Hi Terry, thank you for your kind review. It's great to hear that we were able to provide you with a positive experience. - Becky
I am unable to access my account on the…
I am unable to access my account on the website or app. I have reported this to staff.
7 sierpnia 2026
Opinia niezależna
Odpowiedź od Affinity Water
Hi Ms. L B, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
I've reached out to you directly to learn more and how we can address this. Your experience is important to us, I look forward to hearing from you. - Thanks, Becky.
Shocking service
Shocking service! Terrible quality water! Won’t fix our town softener! The water is affecting my stomach, my hair and skin badly. It’s disgusting and the kettle is full of limescale after a day!!! FACT!!!!!
4 sierpnia 2026
Odpowiedź od Affinity Water
Hi Mrs.Walker, I'm sorry to hear about your experience and appreciate you taking the time to let us know.
We'd like the opportunity to discuss this with you further and will be contacting you soon to learn more and see how we can resolve things for you. Thank you for your feedback. - Becky
Water leak public side
The guys that came out was quick and checked the area and helped and repaired in a few days, so I can not complain about this and would give them 5 stars, they tidy up area and looked good as well.
The call centre and afterwards not so good, bad communication, not clear on meter reading, one person saying read meter and call back in 2 weeks another person sent a letter saying all is well.
So got to wait for the bill and look at what the difference is, had to do a lot of chasing on my side not good service.
2 lipca 2026
Odpowiedź od Affinity Water
Hi Chris, thank you for your feedback. It really helps us understand what we can improve. We appreciate you sharing your thoughts. - Thanks, Becky
The customer service advisor is very informative.
The customer service advisor is very friendly.
5 sierpnia 2026
Odpowiedź od Affinity Water
Hi Mrs.Raviraja, thank you for your kind review. It's great to hear that we were able to provide you with a positive experience.- Becky
Odpowiedź od Affinity Water
Hi Pat, thanks for sharing your review! We're really pleased to hear you had a good experience with us. - Becky
Our water is undrinkable
Our water is undrinkable. There are black particles that come out like sand from all of the taps. There is high lead and nickel content. We have been given no confirmation on what has caused any of this. It has been going on for on since 24th July 2026. We cannot drink the water or use it to cook. It is an appalling service.
24 lipca 2026
Odpowiedź od Affinity Water
Hi Mr.Mcfarnell, I'd like to start by apologising for the experience you've had. It's disappointing to read your feedback, and I'm sorry for any frustration caused.
We'll be in touch shortly to discuss this with you in more detail and gain a better understanding of the situation. Thank you for taking the time to share your review. - Becky
Grat difficulty in communicating with yourselves.
I informed you that my tenant had left my rental property and that it would be some months before it could be let again. You have sent me multiple bills with different amounts of estimate of usage. The meter was finally read on 6th July by your agent but it took time before the bill was adjusted and meanwhile I received more bills from both yourselves and Southern water. Bills are still being overestimated and my reading today is 2303 showing 1 cu m has used in the past month. The property is empty so very little being used. I signed up to your website but find I cannot acess my account even when doing a password reset.
6 lipca 2026
Odpowiedź od Affinity Water
Hi Ann, firstly, I'd like to sincerely apologise. It's disappointing to hear about your experience, and I'm sorry we've let you down.
We'd like to discuss this with you in more detail and will be in touch soon so we can better understand what happened and work towards a resolution. Thank you for taking the time to share your feedback. - Becky
Odpowiedź od Affinity Water
Hi Linda, thank you for taking the time to share your review. We're delighted to hear you had a positive experience with us! - Becky
Process of going onto Prioriy Register…
Process of going onto Prioriy Register was quick and easy. Staff were polite, understanding and respectful. Highly recommend company.
29 lipca 2026
Odpowiedź od Affinity Water
Hi Allan, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Becky
Odpowiedź od Affinity Water
Hi David, thank you for sharing your review, we're glad you had a good experience with us! - Becky
Just helpful when i rang with a inquiry
7 lipca 2026
Odpowiedź od Affinity Water
Hi Michael, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Odpowiedź od Affinity Water
Hi Pramod, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Odpowiedź od Affinity Water
Hi Farooq, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Odpowiedź od Affinity Water
Hi Mr Khan, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Odpowiedź od Affinity Water
Hi Dan, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Odpowiedź od Affinity Water
Hi Alice, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
Odpowiedź od Affinity Water
Hi Mr Alkhedr, thank you for sharing your review, we're glad you had a good experience with us! - Freya
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