Had a very high water bill due to such a small leak in toilet …. After many phone calls it was resolved eventually by affinity water applying a leak allowance So great result for us as two pensione... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Promise free leak repair for minor, easily accessible items, including toilets. Sadly not. Toilet was cistern was overflowing and was easily accessible for the fill valve. But initially the agent over... Zobacz więcej
Reakcja na opinię
We moved house recently and had to join Affinity. All done online but had to phone them because there was a problem. Spoke to a very nice, polite lady who apologised because nothing was wrong and ther... Zobacz więcej
Reakcja na opinię
Whenever i have had cause to contact Affinity Water i have always been greeted with a kind courteous and very pleasant person whom listens to my query and always has a solution.They explain all that... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Dane kontaktowe
Tamblin Way, AL10 9EZ, Hatfield, Zjednoczone Królestwo
- affinitywater.co.uk
3,5
Średnia
2 tys. recenzji
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Abominable
UPDATE: I had a response to my review that was from someone who hadn't read it, as it referred to the app, which I hadn't mentioned once. I assume akin to the website it is also a dumpster fire.
Abominable. New and "improved" website will not allow me to login as regardless of browser I am unable to verify that I am not a robot. Have been raising the issue for weeks via repeated calls but the only response I've had is the IT department emailing me to tell me that my issue is now resolved.
Shockingly it is not.
I can only conclude at this point that Affinity:
1) no longer want to be paid for water
2) believe me to be a robot
3) Should fire whatever muppet brought their new online system in and restart the old one
29 sierpnia 2026
Opinia niezależna
Odpowiedź od Affinity Water
Thank you for sharing your feedback. We're sorry to hear that your experience on our app hasn't met your expectations.
As our app in newly launched, we are continuing to improve the user experience, your feedback will help us to identify areas we need to improve.
- The Affinity Water Team
Terrible Customer Support
Terrible Customer Support. My meter is not checked and terrible account management.
6 września 2026
Odpowiedź od Affinity Water
Hi, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
Thank you for taking the time to share your review and we hope to hear from you soon. - Holly
Odpowiedź od Affinity Water
Hi Mrs Sandhu, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
Your experience is important to us, I look forward to hearing from you. - Thanks, Holly
Moving house soon
Moving house soon. Contacted customer service and my final bill was sorted. Thank you.
1 września 2026
Odpowiedź od Affinity Water
Hi, thank you so much for your kind review. We're really glad to hear that you had a positive experience with us. Your feedback is important and we appreciate you taking the time to share it.
Thanks again for your support! - Holly
Straight forward setup but 0 idea on…
Straight forward setup but 0 idea on how they charge me + my usage.
6 lipca 2026
Odpowiedź od Affinity Water
Hi Tony, thank you for your feedback. It really helps us understand what we can improve. We appreciate you sharing your thoughts. - Thanks, Holly
I have been trying to pay my bill for…
I have been trying to pay my bill for the last week and still am not able to. Twice I have been told by advisors that I will be called back, and twice I have not. This is very unsatisfactory
16 września 2026
Odpowiedź od Affinity Water
Hi Zara, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
Please get in touch with our billing department and provide a phone number to find out more so we can look into this properly and work on putting things right. Your feedback is very important to us, and we’re committed to learning from this. Thanks again for your review. - Holly
Good response to my report of a water leak
My late night call to report a water leak in my road was answered by a real person who was able to take all the details. The leak was fixed within 48 hours.
11 września 2026
Opinia niezależna
Odpowiedź od Affinity Water
Hi Mick, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly
Odpowiedź od Affinity Water
Hi Miss Furdui, thanks for your 5 star review, I am glad to hear you've had a good experience with us. - Becky
your emails to reset password don't…
your emails to reset password don't come through makes it difficult
17 września 2026
Odpowiedź od Affinity Water
Hi Mr Nicklin, I am so sorry about this, we are aware of the issues our customers are facing and have a team looking into this. If you have any other issues, please call us on - 03453572401. - Becky
A recent leak in an adjacent road…
A recent leak in an adjacent road dropped the local water pressure. Affinity sorted this out within a few hours. Very impressive
12 września 2026
Odpowiedź od Affinity Water
Hi Gordon, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Becky
The app doesn’t work
The app doesn’t work. I needed to set my details and the app doesn’t let me pass through a question “relationship to the property”. When I clicked in the option “tenant” that’s the last step the app let me do.
16 września 2026
Odpowiedź od Affinity Water
Hi Lenka, I am so sorry about this, we are aware of some issues customers are facing and have a team looking into this. Apologies again, if you need to change any details on your account, please contact us here - 03453572401. - Becky
You are rubbish at helping your…
You are rubbish at helping your customers, I was only trying to set up a DDR but some how closed my account, and started a new one, all without my understanding.
2 września 2026
Odpowiedź od Affinity Water
Hi Brendan, I am so sorry to hear this. I have asked someone from our billing department to to call you some point next week to discuss this further with yourself. - Becky
Odpowiedź od Affinity Water
Hi Fatimah, thank you for sharing your review, we're glad you had a good experience with us! - Becky
So far so good
So far so good. I had to call to ask for help arranging my bills and they helped me a lot.
17 września 2026
Odpowiedź od Affinity Water
Hi Ernest, thanks for taking the time to leave us a review. It's wonderful to hear you had a good experience with us! - Becky
Poor services
They created an invoice in my name at an address where I have never lived. I asked for it to be removed and for the bill to be cancelled, but they told me there was no way to do that...
10 sierpnia 2026
Odpowiedź od Affinity Water
Hi Madalin, I am so sorry to hear this. Please call us on - 03453572401, so we can discuss this further with you and hopefully resolve this issue. - Becky
Odpowiedź od Affinity Water
Hi Antonio, thanks for sharing this review. I'm glad you had a good experience with us. - Becky
Odpowiedź od Affinity Water
Hi Kains, thank you for your lovely review. We're so pleased to hear you had a great experience with us. - Becky
Odpowiedź od Affinity Water
Hi Javid, thanks for sharing, I'm happy to hear you've had a good experience with us. - Becky
Odpowiedź od Affinity Water
Hi Peter, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Becky
Odpowiedź od Affinity Water
Hi, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
Please call us on - 03453572407, so we can look into this further. - Becky
Doświadczenie Trustpilot
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