Aery Living Recenzje 

491
•
Wynik TrustScore: 3.5 na 5

3,6

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Worst candle in this century. Was brought as a present for me. Three candles in one, only one works. Digging others out, like archeologist. Still doesn’t work. Sorry, not being argumentative, but this... Zobacz więcej

Oceniono na 5 z 5

I absolutely love this brand, I've always been a White Company kinda girl until I came across this company in a lovely shop in the Cotswolds. Their smells are incrediable, like nothing I've ever come... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Ordered three candles online after having smelled the Indian Sandalwood candle in a gift shop and becoming hooked! Postage was very quick and they came well packed. When burning the scents are strong... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We bought 3 large “Happy space” candles and a room spray, having previously bought a small candle and loving the smell. They look beautiful and the smell is so good , making the whole room smell gorge... Zobacz więcej

Informacje dotyczące firmy

  1. Program wellness
  2. również w kategorii:
  3. Sklep ogólny
  4. Sklep z wyposażeniem domowym
  5. Spa i centrum odnowy biologicznej
  6. Studio jogi
  7. Świece i znicze

Napisane przez firmę

Feel good home fragrance. Designed to enhance your wellbeing. Made in England. Vegan and cruelty-free candles and diffusers.


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

491 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 52% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,6

Wszystkie recenzje

(491)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 47

Napisz recenzję
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Oceniono na 1 z 5

Never Again- very disappointed with candles

Bought 2 candles and 2 diffuser oils- the packaging is excellent on both products. The oils are beautiful and work as they should.
The candles smell great inside the cylindrical box however, once lit, there is little or no scent throw at all. The candles have trouble gaining an even melt pool and are tunnelling. The wick appears too small for the surface area of the candle suggesting insufficient testing whilst manufacturing. The scent is also non existent, probably because the wick is not the correct size and not heating the wax enough to release fragrance.
All in all an expensive but pretty useless candle- will never buy again!

12 grudnia 2025
Opinia niezależna
Logo Aery Living

Odpowiedź od Aery Living

Hi Andrea, thanks for shopping with us and taking the time to leave us a review. We're sorry you're unhappy with your purchase. We always aim to put things right. So please could you pop an email to care@aeryliving.com and we'll look into this for you 🙂 Thank you

Oceniono na 1 z 5

If I could give zero stars I would

If I could give zero stars I would.

Ordered numerous items on 22nd November, including gifts and a Christmas candle to make my own home smell nice in the run up to Christmas. But I am still waiting! Have sent numerous emails and have received one email in return claiming they have now dispatched the order for next day delivery - that was over a week ago!

It’s a shame, because the candles are lovely! Just don’t buy them direct.

22 listopada 2025
Opinia niezależna
Logo Aery Living

Odpowiedź od Aery Living

Hi Abbi, thanks for shopping with us and taking the time to review us. We're sorry you're experiencing such delays with your delivery. We've been experiencing a few issues with DHL over this busy time. We can see that our customer service team are working on resolving this issue for you via email. If there's anything else, please don't hesitate to email us again. Thank you

Oceniono na 1 z 5

Lovely diffusor but getting refill proved a scam at work here.

I bought an Aery diffusor (Himalayan Cedar Leaf) which was very nice if a bit subtle. The pack consisted of a 200ml bottle, some sticks and a small vase/pot. Very tasteful and I was very happy with it although a bit pricey. Anyway I thought I'd get a refill which was when I realised it was a scam. The refills where £20 for 100mls (£40 per 200ml) plus £5.95 postage. So the refills are more expensive than the original pack (£39.50 or something). Avoid this scam!

11 grudnia 2025
Opinia niezależna
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Odpowiedź od Aery Living

Hi Simon

Thank you for your review — we’re glad to hear you enjoyed the Himalayan Cedar Leaf diffuser and its design. We’re sorry to hear the refill pricing came as a surprise. Our refill oils are made using the same high-quality fragrance as our full diffuser, and they’re designed to be used flexibly. Either as a full refill or as a top-up to refresh your diffuser, each refill also includes replacement reeds, which helps keep the fragrance performing at its best.
That said, we really appreciate your feedback and understand how this might feel frustrating. Please pop an email to us at care@aeryliving.com and someone will get back to you on this. Thank you

Oceniono na 1 z 5

Poor customer service and shocking delivery

If you're hoping to get what you ordered in time for Christmas, don't bother. I ordered a product on the 28th November and it was supposedly dispatched on 1st December. I had to email them after several days to find out where it was and was told they had 'issues with their courier' but hadn't bothered to tell me that there were any delays.
On the 10th December I am still waiting with no updates as to when I'm likely to receive it. I am fed up of having to chase them to find out where my order that I paid for is. Other than a basic apology for the inconvenience, there was no attempt to offer expedited shipping which would have been the very least they could do.
Until they sort out their shipping issues, don't bother buying from them as you'll end up wasting your time emailing them to find out where it is.

10 grudnia 2025
Opinia niezależna
Logo Aery Living

Odpowiedź od Aery Living

Hi AJ, thank you for taking the time to leave us a review, and we're sorry to hear you're having delivery issues! We've had some unexpected shipping delays at a busy time of year, so trying our best to rectify these asap for you. We're unable to see your order against this review to check, but please could you reach out to us at care@aeryliving.com so we can put this right or rectify any trouble caused. Thank you

Oceniono na 1 z 5

New candles have no scent when burned

I’m a new customer and just bought 4 candles 2 for myself and 2 as gifts. Was so excited to try. The candles smell amazing out of the box, but last night I lit the “before bed” candle and it had no smell at all. I’ve burned it all day in a smaller room and nothing! So thought I’d try dream catcher, lit it an hour ago and no smell at all either. I am so disappointed! Basically got expensive unscented candles. Such a shame as my recipients will be disappointed too :( embarrassing. Won’t be buying from Aery again - for the price point and the way they portray the brand you would expect a lot more quality.

3 grudnia 2025
Opinia niezależna
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Odpowiedź od Aery Living

Hi Sarah, thanks for shopping with us and reaching out. We're sorry to hear you're disappointed with your purchase. Please pop us an email to care@aeryliving.com and one of the team will be in touch. Thank you

Oceniono na 4 z 5

Great customer support

I got Citrus Tonic Reed Diffuser and it doesn’t smell of anything.

I’m really annoyed as it wasn’t cheap and now I can only smell it if I stick my nose right in the bottle.

Waste of money.

Updated:
The customer service was extremely helpful and sent me another sent which is great. So I’m very happy with them and will continue to buy their smellies for my home. Thank you

8 sierpnia 2025
Opinia niezależna
Logo Aery Living

Odpowiedź od Aery Living

Hi AK - thanks for taking the time to review us and sorry to hear you're not happy with your diffuser. If you can pop an email to care@aeryliving.com, one of the team will be in touch.

Thank you,

Oceniono na 1 z 5

Candle had no fragrance at all once…

4 wick fig candle had no fragrance at all once lit. Returned as faulty. Replacement was equally poor. Wish I’d seen review below as it seems to be a common theme. Shop does not seem to have been able to post my negative reviews on their website so read every posted review on there with caution. Disappointing all round.

6 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

No customer care

The client service is not very reactive. I have received a broken candle and complained. No answer after 96 hours. This was for Christmas. I am disappointed. I will not buy from them again.

17 grudnia 2024
Opinia niezależna
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Odpowiedź od Aery Living

Hi There, thanks for reaching out and sorry to hear you've had an issue with your order. We monitor our inbox regularly and respond to customers daily so this sounds unusual! It is a busy time of year though so we can only apologise. Are you able to send an email and order number again to care@aeryliving.com so we can rectify this asap or give us a call. 😄

Thank you

Oceniono na 2 z 5

I really like the scents but the…

I really like the scents but the candles only smell when you don’t burn them! Once they are lit it just fills the room with a burned wick smell and none of the perfume.
It’s such a shame as the diffusers are great and I wish I had bought a load of them instead.

17 grudnia 2024
Opinia niezależna
Logo Aery Living

Odpowiedź od Aery Living

Hi Lisa, thanks for taking the time to review us! Sorry you've not had the best experience! Send us an email at care@aeryliving.com and we'll get something sorted. 😄

Oceniono na 1 z 5

Immediately reversing transactions with…

Immediately reversing transactions with no communication because you can't properly manage your stock is wild.

Attempting to buy a present and thankful I'll never have to interact with this business again

Just go to your local market and buy an artisan candle guys, there's literally nothing to it and these guys obviously don't want your money.

16 grudnia 2024
Opinia niezależna
Logo Aery Living

Odpowiedź od Aery Living

Hi Dan,

Thanks for getting in touch and sorry you've experienced this! We hope we can help with the information below 🙂

We've not received an order from you, nothing has been confirmed - you'll know you have a confirmed order with a an email and order number. It looks as though your order was in abandonbasket and held due to incorrect details on the card (postcode) Banks will do this just for security checks so unfortunately the order never made its way to us otherwise you'd have your aery goodies by now.

Sorry you've had this experience and hopefully you can try and purchase again and have better luck. Feel free to email us though at care@aeryliving.com if there is anything more

Oceniono na 1 z 5

Its a con

Its a con
They do an offer but every time they do the stock is immediately out of stock or they send old stock with no scent . Super disappointed - won't buy again - going back to St Eval which is lovely

9 listopada 2024
Opinia niezależna
Logo Aery Living

Odpowiedź od Aery Living

Hi There! Thanks for your reply, sorry you're disappointed with stock levels. We're doing our best to keep up with demand at a busy time of year. We've flagged your issue with the wider team including your comment on quality. We're emailing you separately about anything, in particular, you're looking at so we can arrange it with you. Thank you

Oceniono na 5 z 5

Gorgeous ethical products

I have ordered products as a gift for my niece. Aery products make perfect gifts as they are both ethical and high quality with the most beautiful fragrances. Would highly recommend.

1 czerwca 2024
Oceniono na 5 z 5

Great range of beautiful products

Website is well laid out with nice images and descriptions of the products - all of which look and sounds lovely. It would be helpful if reviews were arranged by product rather than a streaming mix - easier to match.

My diffuser was dispatched quickly and has just arrived. It looks very stylish (Indian Sandalwood) so I look forward to using it.

1 maja 2024
Oceniono na 5 z 5

Fresh & calming scents - better for the planet!

I have purchased the Nordic Cedar candle on a number of occasions. I simply love the scent of cedar, cinnamon, pepper & bergamot. It is incredibly fresh and calming & really does give you the feeling of being immersed in a snowy Nordic forest!
The candles are beautifully made and have a great burn time. I’ve had no dreaded tunnelling!
I’m keen to use sustainable products that are good for our planet - and Aery will be my go to for candles because of this 😊

1 marca 2024
Opinia niezależna
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Odpowiedź od Aery Living

Hey Laura thank you for your lovely review! we are so happy to hear how much you are loving our products, Nordic Cedar is defiantly a cosy must have! Thank you for shopping with Aery ☺️🌸

Oceniono na 5 z 5

Brilliant products

Brilliant products
Arrived really quickly
Love this company

1 kwietnia 2024
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Odpowiedź od Aery Living

Hey Alison, thank you for shopping with Aery. We are so a happy to hear you love your goodies! 😊🌼

Oceniono na 4 z 5

Exquisite fragrances

Exquisite fragrances, long lasting and natural smelling. In particular the bath salts envelopes the home, body and mind! I keep coming back for more! Delivery is always fast and reliable with courteous emails to keep you in the loop. Love everything about Aery and looking forward to trying every scent!

1 kwietnia 2024
Logo Aery Living

Odpowiedź od Aery Living

Hey Kate, Thank you for your lovely review! Great to hear how much you love our fragrances. we hope you enjoy your Aery goodies 😊🌷

Oceniono na 4 z 5

The Product is great and the scheduled…

The Product is great and the scheduled delivery date was very quick. Unfortunately DPD did not attempt a delivery ( even though they stated they did) and delivery was therefore delayed as we had to collect from a depot.
It’s a shame about DPD as would have given a 5* Review

1 marca 2024
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Odpowiedź od Aery Living

Hi Mandy, we are sorry to hear about the delivery mishap. Glad to hear you have now received your products. If you would like any further help with this issue please contact care@aeryliving.com 😊

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