I am writing this rUnacceptable quality, zero technical support, and total confusion regarding warranty!eview to express my…
I am writing this review to express my deep dissatisfaction with both the Adler AD 7916 air conditioner and the post-purchase support provided by the brand and its distributor.
I bought two units of the Adler AD 7916. Shortly after one year of use, the first unit completely stopped working. When I tried to fix it, no local AC repair shop would take it, stating there are no spare parts available. I contacted customer service, and after a lengthy, stressful process via email, they admitted they had no replacement parts or new units to offer. They refunded me for the first unit and explicitly told me I did not need to send the broken device back.
Shortly after, the second unit suffered the exact same failure and stopped working. I contacted support again to claim the warranty for this second device. To my disbelief, they refused to understand that this was a second, separate device, repeatedly claiming they had "already paid" for the issue.
Even worse: unlike the first time, they asked me to ship the second broken unit back. I shipped it to them as requested, but I still have not received my refund or any solution!
Now, I am left without the product (which was sent back), without my money, and with zero support from local technical services or official sellers in Catalonia/Spain. It is unacceptable that a product fails so quickly and that the brand leaves customers completely stranded without spare parts or proper warranty coverage.
I expect Adler Europe to step in, recognize the mistake regarding the second unit, and issue the refund immediately.