Adilo Recenzje 

Great support, proactive and quick in responding.

My initial impression of Adilo was based on a warm connection with Vivian who handles customer support. Very pleasant person. I almost rushed to judgment like many here to give Adilo at a 5-star review before having the chance to use the platform thoroughly, This review is unbiased and fair to you... the researcher. They ask people for 5-star reviews which I initially did in blind faith, optimism, and goodwill, but had to come back to update and give a full picture.

They are not there yet. The only reason I'm giving this platform a 3 instead of a 2 is because of one lady (Vivian), who, in my opinion, is the glue keeping this company together; also because of my optimism in hoping Adilo can get it together.

From a technical perspective, there are a lot of bugs and elementary user design errors. It takes forever to open anything that you click. I find myself refreshing the page or clicking several times to get this platform to function. It's extremely annoying and frustrating. It's very time-consuming. Experiences like this make me not mind paying my monthly subscription to Vimeo or using my LTD for Gumlet. They are reliable, seamless, and with speed. Adilo only compares to Vimeo in intentionality but far from.

The only circumstance that I could advise anyone to invest money in Adilo is under a lifetime deal only. Otherwise, trying to get it to work or load is not worth the time and frustration.

There are loops and inconsistencies in the customer experiences, from the onboarding to the email sequences to..just ugh. That's bananas to me 😂🍌 Who allows that to go on ignored? I've raised concerns as 'submitted' ideas in their 'roadmap', but the roadmap is based on what the co-founder deems wants vs. the voice of the customer. Bugs and defects are not publicly track on the roadmap if I find odd. so there's no guarantee that your submission is even considered. Most of the submission items are Chris's (co-founder)
There is a complete lack of attentiveness regarding where people are in the customer journey. This shows the need for growth and maturity in EQ and business acumen.

Adilo has tons of potential, but if anything, they will be their own downfall. There's a lack of focus here with a tendency to jump to the next shiny object in being feature-heavy vs. ensuring a solid foundation in functionality.

I do like the forward-thinking of this group. My experience with the young lady Vivian... SHE IS THE STAR, in my opinion. She'd deserve some type of equity or ownership in this platform if she doesn't have it. Otherwise, it's a complete waste of her time future-wise. If she ever leaves, this platform will tank. She’s valuable!

Although I believe Adilo has potential, there's a lack of focus, clarity, and direction. It's rushed, and too many corners are being cut in development.
I say that as an experienced developer and architect. Either it’s lazy coding with poor practices, knowledge gaps, or both. But one thing is certain: time will tell if this company succeeds. If they continue on this path, it won't be long before the doors are closed. I’d give it 2 years tops if they don’t start making changes.

I strongly believe that I will not regret my migration from Vimeo to Adilo. It has fast support (live chat which is very significant) It has very nice interface and easy. If the developers notice some minor details then Adilo could be a major player.

The support especially after Midnight works for me

Great features. Wonderful support.

I've been an Adilo user for a couple of years.

Before then, I'd been using Youtube in private settings and Vimeo for my video needs.

To be honnest, Adilo was somehow too advanced for my use case. Or so I thought.

Well thinking so was letting some serious money on the table.

The marketing abilities of Adilo alone are definitely worth it.
You can split test thumbnails, videos and embed targeting pixels. This is HUGE !

The best is yet to come :

The support is 200% awesome. Reactive, nice AND helpful.

I wholeheartedly recommend Adilo for all of your videos

I've been a user for a few years now and keep re-investing into more lifetime access to their continuous growth in function and technological relevancy. Customer service is probably one of the best parts because of how responsive and helpful they are. I saw some new features that came out right after I invested in a new upgrade and after they realized just how much I've already invested, they creatively found a way to help this loyal customer get some access to the new functions. Grateful and Appreciative for the experience thus far! (Now back to uploading more videos and serving my audience. 😁)

For someone not wanting to be dependent on the likes of YouTube or Vimeo to store their videos, Adilo steps in to provide the perfect solution.

THank you for the wonderful support and the video storage

It's obvious Adilo appreciates their customers. My issue was resolved in 48 hours, and I was welcomed to a platform update. The staff communicated with me consistently throughout the process; a zero-fluff resolution... Much appreciated experience, worth the investment and business relationship.

Adilo's customer service is exceptional—swift, professional, and attentive. They made me feel like my issue was a top priority, a rare quality in today's world.

Their platform shows great promise, with a commitment to continuous improvement. Being part of their journey feels like a privilege.

In conclusion, Adilo shines in customer service and has an exciting future ahead. If you're considering their services, go for it. You won't be disappointed!

Vivian, in a word, It is rare to find someone who is empathetic to one's needs. As a marketer, I should know better that sales pages push the truth to its limits—semantics, in a word. Vivian provided the facts in a professional way, even placating me with an additional upgrade, which is nice but not essential, Vivian's professional approach and reasoning made all the difference; her people skills, she is an asset, won me over, You're lucky to have her.

I had an issue with the accessibility of my Videos and the support reacted within minutes, was very patient and tried to help me out.

I recently had a positive experience with Adilo that I wanted to share. My account was unexpectedly locked due to a minor issue of non-payment for AI overuse, totaling a mere $0.10. Initially, I was concerned about the inconvenience and the prospect of resolving this issue.

I decided to reach out to Adilo through their various communication channels, including their website, email, and social media. To my surprise, within just 24 hours, my problem was addressed and resolved.

What truly impressed me was the level of customer support I received during this process. Multiple Adilo representatives responded promptly to my messages and inquiries. They were not only professional but also empathetic towards my situation. They checked in with me regularly to ensure that the issue was being resolved to my satisfaction.

Ultimately, Adilo not only resolved the issue but also went above and beyond by waiving the small AI overuse fee that had caused the problem in the first place. This act of goodwill demonstrated their commitment to customer satisfaction and their willingness to accommodate their users.

As a result of this experience, I'm back to using my Adilo account seamlessly and am genuinely satisfied with their service. Their responsive and caring customer support team turned what could have been a frustrating experience into a positive one. I would like to commend Adilo for their excellent customer service and their dedication to resolving issues promptly.

I just started using the platform, but I already love everywhere about it: the polished look, the great features, and the ease of navigating. I am also impressed with the customer service. Shout out to Vivian for helping me with everything. I am glad I decided to join Adilo.

Do not trust this company.

Adilo does not provide a good product. The video player is sub-par, the speed is slow, and in my split tests has been drastically out converted by both Wistia and Voomly.

After my test, I contacted Adilo and asked for a full refund.

I was ignored for an entire month.

After following up, they’re now refusing to refund me, because apparently they, “only allow refunds in the case of their being a technical issue.”

The thing is, there IS a technical issue. The two other video platforms I tested this against drastically outperformed Adilo.

My advice? Stay away! Bad product, bad customer service, bad company!

ere was someone here who made reference to Adilo's support being "non-existent" .. but I have something different to say:

There's a lady named Priscila, she is one of Adilo's support team. She was there immediately as soon as I made my first inquiry using Adilo's chat widget.

She was there with me for several hours (I was busy so had to return to our chat several times during the day) doing her best to problem-solve.

Now, she's offered to take my video file and upload it herself. Priscilla is a true CREDIT to Adilo.

Many thanks and appreciation!

This platform is not ready for prime time. Lots of errors. Cannot even upload a basic 4Mb video. It just sits there and says processing. Then I get kicked out at random times with a Server 500 error.

Plus... they refuse to give me a refund. Be very careful!

Good Product / No Real Way to Reach Support
I bought the business lifetime which is supposed to come with unlimited storage and 1TB of bandwidth. Initially, my acct was missing features. I chatted and the issue was resolved. However, under storage, the word unlimited did not appear. So I chatted and waited over a day to see if the issue would resolve. Although I was told I had unlimited storage the Adilo page would not reflect what I was told. Chat was unable to resolve this issue or have someone look into issue so I had to cancel. I was looking forward to Adilo but had pause after this experience and cxld.