Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I bought a pair of Evolve CIEMs and they've been possibly one of the best purchases I've made as a drummer. The isolation is absolutely incredible, but the sound is just as spot on. I've had to ge... Zobacz więcej

Oceniono na 5 z 5

Great Product Works great, fit like a glove and the experience of taking the moulds is brilliant. Overall very satisified.

Oceniono na 2 z 5

I got custom made sleep buds. Very uncomfortable and sent back. EXCELLENT customer services. Items returned and the tabs had been cut off. This seemed to be the source of the discomfort. Now one... Zobacz więcej

Oceniono na 5 z 5

Bought via Simon in Dubai, UAE, with the impression taken easily and quickly. Sent off to the UK and in hand within a few weeks. You cannot put a price on hearing protection especially if you start no... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep RTV

Napisane przez firmę

ACS are specialists in custom made soft silicone hearing protection, in-ear monitor earphones and sleep products. Celebrating 30 years of protecting ears in 2024. ACS Custom have been leading the way with its product range for professionals and consumers.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 30% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great service

Great service, great product, easy to communicate with the team - sould highly recommend 🌟🌟🌟🌟🌟

1 maja 2025
Logo ACS Custom

Odpowiedź od ACS Custom

Thank you so much for the glowing review! 🌟 We're so pleased to hear you had a great experience with our team and products. Your recommendation means the world to us!

Oceniono na 5 z 5

Great service as always

Great service as always, fast turnaround on a rebuild, very reasonable charges, and of course great inears.

30 kwietnia 2025
Logo ACS Custom

Odpowiedź od ACS Custom

Thanks so much for the continued support! We're glad we could get your rebuild sorted quickly and at a fair price. Enjoy those in-ears — and we’re always here if you need us again!

Oceniono na 5 z 5

Great Experience from Overseas!

The company is based in Europe (I believe in The Netherlands) and communicated with me by e-mail to deliver products to me in Canada. They sent follow up e-mails and were patient when I was not responsive. They helped figure out payment methods that worked for me. I haven't used the product yet, but compared to their big brand competitors in North America, they're competitively priced. The product arrived quickly and in one piece.

3 kwietnia 2025
Oceniono na 5 z 5

Great Aftersales Service

Great Aftersales Service - very happy!

16 maja 2025
Logo ACS Custom

Odpowiedź od ACS Custom

Thanks so much for the 5 stars! We're really pleased to hear you're happy with our aftersales support — we're always here to help whenever you need us!

Oceniono na 1 z 5

Sleep sound ear plugs delivery date unknown

I ordered the product and followed guidance on making a booking for impressions on 16th April, on which date I could only get an appointment three weeks in advance.
I received a notification some three weeks after having the impressions taken that the order was being processed and it would be 3 to 4 weeks before I received the product.
I await the product (27/5/25).
I am therefore not impressed with the time it clearly takes to process the order. I understand that this is a bespoke product. And I guess I could have shopped around for the impressions. But overall, given that I ordered the product in a situation of great need, I am left somewhat wanting at the current time.

15 kwietnia 2025
Logo ACS Custom

Odpowiedź od ACS Custom

Thank you for your feedback, and we're really sorry to hear you've been left feeling disappointed by the wait time.

As you rightly mentioned, our SleepSound earplugs are a bespoke product, made to your individual ear impressions, which can take approximately 3–4 weeks to manufacture—especially during busy periods. While we work with a wide network of impression partners across the UK to offer flexibility, appointment availability at these centres is unfortunately outside of our control.

We completely understand how frustrating delays can be, especially when you’re in need of the product urgently. If you’d like an update on your order status, our customer service team would be more than happy to assist—please don’t hesitate to contact them at info@acscustom.com.

Thank you again for your patience and for choosing ACS.

Oceniono na 4 z 5

Earplugs are excellent

Earplugs are excellent and doing the job. However the illustrations which came with the earplugs was useless - the diagram looked like it had been drawn by a 5 year old and completely illegible. I had to return to Boots store to have instructions from their Audio dept to insert the plugs which I still find quite difficult. The illustrations did not make any sense even after I had to additional help from Boots.
Would help if correctly shown with computerised diagram rather than pencil drawing.
Customer service excellent actually read review and are looking into creating a computerised diagram. Also suggested I contact them if still a problem with fitting. Can’t ask better than that thanks

23 grudnia 2024
Logo ACS Custom

Odpowiedź od ACS Custom

Thanks so much for your feedback – we're really pleased to hear the earplugs are working well for you!

We're sorry to hear the instructions caused confusion. You're absolutely right – clearer, computerised diagrams would make the process easier, and this is something we're actively working on improving. In the meantime, if you're still finding insertion tricky, please don’t hesitate to contact our team at info@acscustom.com – we’d be happy to guide you through it.

Oceniono na 5 z 5

Staff were helpful with good advice

Staff were helpful with good advice

8 kwietnia 2025
Logo ACS Custom

Odpowiedź od ACS Custom

Thank you for the kind words! We're really glad our team could support you with helpful advice. If you ever need anything else, we’re here to help!

Oceniono na 5 z 5

quick turn around and kept up to date…

quick turn around and kept up to date with expected delivery date

7 kwietnia 2025
Logo ACS Custom

Odpowiedź od ACS Custom

Thank you for your review! We're so pleased to hear the turnaround was quick and that you felt well-informed throughout. Enjoy your ACS product!

Oceniono na 5 z 5

Fantastic service

Fantastic service. Highly recommend

31 marca 2025
Logo ACS Custom

Odpowiedź od ACS Custom

Thank you so much! We're thrilled you had a fantastic experience — your recommendation means the world to us!

Oceniono na 1 z 5

I so wanted these ear plugs to work…

I so wanted these ear plugs to work well for me. I found them really hard to fit, and when I finally managed to do so found them hard & uncomfortable to sleep in. Removing them was a struggle & caused pain too. I’ve emailed for customer support but not had a reply.

7 kwietnia 2025
Logo ACS Custom

Odpowiedź od ACS Custom

We're really sorry to hear your SleepSound earplugs haven't met your expectations — your comfort is incredibly important to us. These are custom-made products, and we want to make sure they’re right for your ears.

Please do reach out to our customer service team at info@acscustom.com or call 01295 266665 — we’d be happy to take a look and explore what we can do to improve the fit and comfort for you. Thanks again for your feedback, and we hope to get this sorted for you.

Oceniono na 5 z 5

Great service and great communications

Great service and great communications

5 kwietnia 2025
Logo ACS Custom

Odpowiedź od ACS Custom

Thank you! We're so glad to hear you had a great experience — we really appreciate your feedback on our service and communication!

Oceniono na 5 z 5

Really pleased with product and whole…

Really pleased with product and whole process from start to finish. Highly recommend.

4 kwietnia 2025
Logo ACS Custom

Odpowiedź od ACS Custom

Thank you so much! We're thrilled to hear you’re happy with both the product and the process. Your recommendation means a lot to us!

Doświadczenie Trustpilot

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