Ordered one item "15.4V 41.58Wh replacement battery for Acer SWIFT 7 SF713-51" which arrived within a week. The package came with small screw drivers. The battery was packaged in electro-static proof... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The delivery of the battery was quick. Unfortunately the battery was faulty and was not charging properly from the start and did not last long. The customer service was good in that they did process a... Zobacz więcej
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*Bought a battery replacement from you about a year back and was perfect. Fast and smooth delivery process, actually forgot I used this company until someone referred them back to me from Australia... Zobacz więcej
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I was originally worried after reading reviews and already purchased. Having said that, battery posted next day and arrived in Brisbane 1 week later, all during Sydney floods. Battery looks well built... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We specialize in Acer laptop replacement batteries in Australia, after 15 years of accumulation and precipitation, we have the most comprehensive Acer replacement battery models here. Our Acer replacement batteries are made of imported high-quality cells, which have passed many international certifications and are 100% compatible with your original Acer batteries, as well as offering a 30-day money-back guarantee and a one-year warranty!
Dane kontaktowe
4,6
Doskonała
44 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
AVOID SCAM SITE!!
AVOID SCAM SITE!!
>Their address is a scam, it is actually a Kitchens and Fittings store.
>Live Chat isn't live at all, you won't get a reply.
>Call up your bank and ask to cancel the payment.
>Only buy batteries from OFFICIAL sources.
>They also have a social media tab, and when clicked on - it leads you no where.
21 października 2021
Opinia niezależna
Odpowiedź od AcerLaptopBattery.com.au
Dear Hayden Vardy,
I'm sorry to hear about your negative experience with our website. Your feedback is crucial to us and we take it seriously.
First, I would like to address the questions you have raised:
Address Misrepresentation: We acknowledge that our address has caused confusion and we apologize for any inconvenience this may cause you. This was an honest mistake and we are working to correct it immediately. We will ensure that our address is accurately displayed on our website to avoid any further confusion.
Live chat not working properly: We apologize for the unresponsive live chat feature. This is due to a technical issue that we are actively working to resolve. We strive to provide prompt customer service, and we will ensure that our live chat feature is fully operational to provide timely assistance to our customers.
Social Media Tab Issues: Thank you for pointing out an issue with our social media tabs. This was an oversight and we will fix the link to redirect customers to our official social media pages. We apologize for any inconvenience caused.
Regarding your payment, we assure you that we have not processed any unauthorized transactions. However, if you believe that your payment was processed incorrectly, we recommend that you contact your bank immediately to resolve the issue.
We would like to emphasize that we value our customers and strive to provide them with a positive shopping experience. Your feedback highlights areas for improvement and we are committed to making the necessary changes to enhance our service.
I again apologize for the inconvenience. We are committed to improving our services and hope to have the opportunity to provide you with better services in the future.
Sincerely,
acerlaptopbattery Team
I purchased a battery for my Acer…
I purchased a battery for my Acer laptop, I received great customer support and bought my battery that arrived quickly. Thank you.
29 lipca 2021
Opinia niezależna
Odpowiedź od AcerLaptopBattery.com.au
Dear customer,
Thank you for your purchase and taking the time to leave us this review.
It's great to hear that you were satisfied with our service and product.
We will continue to endeavour to provide our customers with first-class products and services.
Please feel free to contact us if you have any questions in future.
Wishing you a fantastic day!
Kind regards,
acerlaptopbattery Team
Stay away from these guys
Stay away from these guys, a very dodgy outfit. I sent them all the correct details about my Acer laptop, they sent the wrong battery. So far so good, I'm getting used to that these days. I was stunned when they told me the solution to the problem....I need to return the battery at my expense and then they will CHARGE ME a fee for their error. Come on guys, you have to be kidding. So let me get this right, you can send me anything, and if you get it wrong, I pay the penalty. I told them to put their batteries somewhere the sun don't shine.
22 października 2019
Opinia niezależna
Odpowiedź od AcerLaptopBattery.com.au
Dear customer，
We are sorry to hear about your negative experience with our company. Your feedback is very valuable to us and we hope to address the issues you raised.
First of all, we apologize for sending you the wrong battery. This was our mistake and we acknowledge the inconvenience and dissatisfaction it caused. We will investigate this matter internally to ensure that this type of error does not occur in the future.
We're sorry that the solution we provided for this issue did not meet your expectations. We understand that it is unacceptable to ask you to return a battery at your own expense and then charge you for our error. This was not our intention and we apologize for any confusion or misunderstanding.
We would like to emphasize that we value our customers and strive to provide high quality products and excellent customer service. We are proud of our reputation and strive to maintain it by continually improving our processes and procedures.
We sincerely appreciate you taking the time to provide us with your feedback. Your feedback is valuable to us and we are committed to improving our services to ensure a positive and satisfying experience for our customers.
Please accept our sincerest apologies for the inconvenience caused to you. We hope to rectify this situation and restore your trust in our company.
Thank you for your feedback and we look forward to the opportunity to provide you with better service in the future.
acerlaptopbattery Team
Not reccomended
I ordered a battery from the Australian site which stated that shipping usually occurs between 1-2 days. After a week I tried contacting them. I had no reply to my emails or messages left on their site. Live message service was not working. After several days of no reply I emailed them through PayPal and received a prompt reply that the battery was not available and would be coming from overseas. Was this OK or would I like a refund, I opted for the refund. I had no reply and no refund. I sent another email asking for a refund. Several days later I opened a case with PayPal and like magic I received my refund overnight. I am so glad that I paid with PayPal. I DO NOT RECCOMEND THAT YOU BUY FROM THIS DODGY COMPANY.
3 marca 2018
Opinia niezależna
Odpowiedź od AcerLaptopBattery.com.au
Dear Customer,
I am sincerely sorry to hear about your negative experience with our company. Your feedback is extremely valuable to us, and we take it very seriously.
I would like to address the issues you have raised and offer our sincere apologies for any inconvenience you have suffered.
Firstly, regarding the shipping delay and the lack of communication from our team, I want to admit that this was a failure on our part. We apologize for not keeping you updated on the status of your order and for the delay in responding to your emails and messages. This was unacceptable, and we are committed to improving our communication and customer service standards.
Secondly, we would like to clarify that the battery you ordered was initially listed as being available for shipment from Australia. However, due to an oversight, the stock availability was not accurately represented on our website. This led to the delay in fulfilling your order and the need to source the battery from overseas. We deeply regret this mistake and will take immediate steps to ensure that our inventory information is accurate and up-to-date.
In regards to your refund request, we are sorry that you did not receive a timely response from our team. This was a failure on our part, and we will ensure that our refund policies and procedures are clearly communicated and efficiently implemented. We have refunded your payment in full, and we apologize for any delay in processing your refund.
We would like to emphasize that we value your feedback and are committed to improving our services. Your experience has highlighted areas where we need to improve, and we are working hard to address these issues to provide a better customer experience.
We would like to offer you our sincere apologies for the inconvenience you have experienced. We are committed to rectifying this situation and preventing similar occurrences in the future.
We would also like to thank you for highlighting this issue to us and for your patience in seeking a resolution. Your feedback has been extremely valuable to us, and we are committed to improving our services to ensure that we provide our customers with a positive and satisfactory experience.
Best regards,
acerlaptopbattery Team
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