Visually it's dreadful. Colours, layout, typeface. Finding the actual booking form is a nightmare. Why has it got such a stupid name. It means nothing. Why not just have , BOOKING FORM? in a red b... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The worst booking system I've ever seen the older systems where you could look at available dates times and doctors works everywhere else but is impossible with accurx nonsense. You get but in the wro... Zobacz więcej
Won't let me book an appointment won't even load page to show appointments to choose from absolutely rubbish. Just another site adopted by the NHS to pay some very rich Nepo baby who has never done a... Zobacz więcej
Our GP is wasting its money using this service. Upon requesting an urgent fit to fly letter due to of course unforeseen fracture “that’ll be 28 days.” Asking where test results might be after a wa... Zobacz więcej
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Customer survey of cancelled appointment
Rec'd several text messages to complete survey re my last appointment. The link does not take you to the questionnaire but to the accuRx site which is unfathomable. To add insult to injury the appointment to which the text refers was cancelled because the diabetes nurse went home sick! Weeks later and I am still waiting for the promised new appointment.
Digital exclusion accelerator for prime clients
The system is not very user friendly and usability is low. Considering the demographic dealing with the NHS, it is applling and increases the digital exclusion of many elderly clients. The privacy notices are meaningless and would discourage anybody from signing-up for the service.
Can't even get logged in
Can't get logged in. Don't even know where to go. All seems to be sales to surgery.
What is an nhs email? Why would I have an nhs email address?
Dog poop
Unfriendly system
First experience was BP readings. Tried to correct a mistake and was disconnected. Only works if you enter reading immediately. Gave up and handed in paperwork instead.
Next experience trying to access two surgery letters on my mobile first " no connection ". Downloaded info eventually but unable to open files and couldn't print.
Then tried NHS Login on my computer and after seeming to be in a loop for ages managed to find the files I wanted and after a struggle , to open and then print them. I am elderly but with an active brain so god help those less able.
The system is completely USER UNFRIENDLY
An incredibly time-consuming system …
An incredibly time-consuming system to get in to. My personal details appear to have been muddled with those of another patient. Eventually I gave up and decided to phone the surgery! What was this this useless and unneccessary set up for ?
I cannot overstate how unbelievably bad…
I cannot overstate how unbelievably bad this App is ! It is user hostile and lacks response making attempts to contact your GP, make an appointment and check how your requests are progressing seemingly impossible. For heavens sake either ditch it, find a better App, or sort it as a matter of urgency !
What is the vehicle to contact his GP…
What is the worse app to contact GP Ever. That’s like apparently take less time to contact his GP. No way that is much longer more information and sometimes working and unswear they giving into for free days whatever. So that easier and fast as they just give a call and that’s it Not is all typing and writing online where you can get proper appointment. Not happy with site , I will do complain about it. Any person can’t type or can’t see properly or how really but issues they can’t even fill up that paperwork would they asking?. It’s just like you can die, but you give me information fast that is ridiculous. Nothing faster, nothing but everything even worse.
Consistently non-functioning links.
Today I received a text message on my phone from my GP surgery asking me to make an appointment for a blood test, and to view the attachment by following a link to accurx.
I clicked on the link but nothing happened so I typed the whole link code into my pc and confirmed my date of birth. The link connected with 'nhsMaritime Health Partnership' which stated that
"There was a problem with your appointment booking. Contact your health care team so they can book it for you."
Over the last 4 or 5 years I have never succeeded in
getting the link to work. Neither have I been able to
access my NHS records online except on one occasion (it's not a password problem).
We need to make it clear to the government that booking online does not work
Why is it when it involves the government things can roll backwards we're always meant to move forwards it seems I pay the same amount of money if not more into the NHS per month and getting out a very very poor GP experience. We used to call and get an appointment which was very easy now I have to go through fill out these application forms how old are people do it I do not know private companies ruin the NHS
Totally rubbish
Totally rubbish, whoever designed this should be sacked. Un usable!
You can book hotels, classes, lessons, restaurants and trains online easily, so why is this so unclear and doesn't work. The NHS should get a full refund for anything they have paid this company
I have been given a web address for…
I have been given a web address for accurx many times by my local surgery and every time I try to use it I get the same thing, It does not recognise me or the address I've been given.
A useless system for a useless NHS.
Tried to follow the process, only to be told 'there is a problem', and I'd have to contact my GP direct. ALL the reviews are one star, apart from two GP practices (who must love the fact that this useless system cuts their patient involvement to nil), and someone who is apparently reviewing their cataract treatment, not this booking system! If someone designed a system to ensure that it was impossible ever to see a GP again, this would be it.
Absolute dogshit
Absolute dogshit. Everybody knows how to use a phone. Just use a [CENSORED BY COOL TRUSTPILOT] phone. [CENSORED] off. C[CENSORED BY COOL TRUSTPILOT]UNTS. Standing in the way of people receiving the healthcare that they need.
Awful system
Awful system. Firstly navigating the system is not easy for older patients. Secondly, you are unable to book appointments, ever. You have to fill in a form of about 6 boxes, press send and then wait for a GP to contact you by text, whenever! If you do receive a text, it will tell you whether you are authorised to PHONE the GP surgery & make an appointment! I'm running out of exasperation marks....
Prescription reorder disaster
Tried to reorder my established repeat prescriptions. After 2 death loops I finally had to enter 3 prescriptions manually and recalling names and dosages. No confirmation. Just terrible. I was in NHS computers for 20 years and this is another Horizon disaster IMO.
Total and utter crap
Total and utter crap. Supposed to be logging my blood pressure, started yesterday (day 1) ok, today, didn't get to enter the morning readings until this evening, the dumb software then said it was "Day 6 Evening" WTF ! entered readings anyway, now wont let me enter this evening's readings. How much have the NHS wasted on this utter $hit. All you need a a table to enter 2 readings per day, or 5 days, 5 mins work for any competent programmer :(
Plebs write better software
I refuse to give my private answers to…
I refuse to give my private answers to a third party, asking about my medication ie what herbal remedies do I take do I need help with taking meds who helps me bla bla I find this a total invasion of my privacy the questions not relevant, if I have issues I’ll book a doctors appointment I’m absolutely disgusted with this service.
Absolutely unfit for purpose
Absolutely unfit for purpose, website is inaccessible cant make an appointment. Why do we allow incompetent people to run this country?
This system simply doesn't work
This system simply doesn't work! Logging in as directed and inserting date of birth results in "There is a problem with your appointment...."
This is very disconcerting when in truth there is no problem with my appointment! It causes worry to patients and wastes a lot of time trying to sort things out on the telephone.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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