Abri services have always been exceptional. I have always received wonderful help from the support teams and the trades people that work with them. The standards of both professionalism and friendl... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Since moving in, Abri have always been helpful and accommodating to any queries and concerns that I have had. They are always friendly and willing to help over the phone and in person they are just as... Zobacz więcej
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Had a leaking tap. Garry came over with an apprentice and he was explaining the procedure step by step making sure the apprentice knows what tool and how to carry out the job safely. They even then cl... Zobacz więcej
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I’ve recently moved to an Abri property from Vivid housing. The difference I have noticed in both from reporting the job till completion is the ease and the time scale difference. I have not had on... Zobacz więcej
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Informacje dotyczące firmy
- Wspólnota mieszkaniowa
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- Utrzymanie nieruchomości
O Abri
Napisane przez firmę
Abri is a large housing provider who own and manage more than 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
If you want to raise a repair, make a payment, send us a message and much more, you can do so by logging on to the portal.
Log on to the portal:
Dane kontaktowe
Collins House, Bishopstoke Road , SO50 6AD, Eastleigh, Zjednoczone Królestwo
- 0300 123 1567
- hello@abri.co.uk
- abri.co.uk
4,6
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 96% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Window
We had a problem with our downstairs front window. We were given an appointment straight away. Rob from the Carpentry team attended. Within ten minutes he had replaced the window hinges and the job was completed. Great service and genuinely nice chap.
8 września 2026
Opinia niezależna
Odpowiedź od Abri
Hi Sarah,
Thank you for taking the time to leave us such a lovely review. It’s great to hear that you were able to get an appointment quickly and that Rob was able to get your window sorted so quickly.
We’ll make sure Rob sees your kind words. It’s lovely to hear that you found him friendly as well as being able to get the job done.
Thanks again for sharing your experience with us!
Kind regards,
Jasmine
Abri have been my housing assc for many…
Abri have been my housing assc for many years and have always been the best at repairs and booking system. Had electrician out the other day he explained what he was doing ever step of the way. Can’t fault Abri at all thank you
9 września 2026
Opinia niezależna
Odpowiedź od Abri
Hi Wendy,
Thank you for taking the time to leave such a lovely review. It’s great to hear that you’ve had a positive experience with Abri over the years and that you’ve found our repairs and booking system helpful.
We’re really pleased to hear the electrician explained everything as he went along. It’s always good to know our customers feel kept informed when we’re carrying out work in their home.
We really appreciate your kind words and your continued support.
Kind regards,
Jasmine
I am a abri Tennant
I am a abri Tennant, I have recently and are still having a issue with heating, during the course of this dispute I was given two kilowatt fan heaters,
No questions where asked about any health issues.
No warnings where given as to potential risks,
These heaters are a serious health concern. Especially for asthma suffering adults and children, I can't upload the relevant information concerning the issues relating to this,please Google 2 kilowatt fan heaters for asthma sufferers,,
I am in the process of highlighting this issue with somerset council and my local mp.
Please other residents be careful,
I am now it the process of reporting this issue to the consumer protection agency.
In response to your reply, please don't insult my intelligence or patronise me,
18 września 2026
Opinia niezależna
Odpowiedź od Abri
Hi David,
Thanks for taking the time to share your concerns. We’re really sorry to hear you’re still having problems with your heating, and that you feel your health concerns weren’t taken into account when the heaters were provided. We understand how frustrating this must be, especially when you just want to be warm and comfortable in your home.
We’ve arranged for engineers to attend and look into the heating issue. When our operative attended on 18 September, unfortunately you weren’t at home. As we knew you were still without heating, they left two fan heaters at the property so you could keep warm in the meantime, until another visit could be arranged.
We take our customers’ health and safety seriously, and we’d really like to understand more about your concerns around the heaters. We'd also like to arrange another timeslot for engineers to visit your home so they can look into your original heating issues.
Please give us a call on 0300 123 1567 so we can chat and schedule an appointment that works for you.
Kind regards,
Jasmine
Since 2006 i am tenant and move in 2016…
Since 2006 i am tenant and move in 2016 , due fire accident.
Now do more 10 years , 2026 and I am very lucky with Apri- socialhousing where I am supported for whatever concerns, problems, issues when i am in struggling with rent, contracts and repairs services.
Thanks for to listen and support myself when I am try to take care of myself.
Honestly you are my favourite.
Regards
Iolanda carneiro
21 września 2026
Opinia niezależna
Odpowiedź od Abri
Good Morning Lolanda,
Thanks for taking the time to leave us a review, we really appreciate it!
It’s wonderful to hear that you have and continue to feel supported throughout your time with us, and hearing that this is appreciated is great to hear.
Thank you once again for your kind words.
Kind regards,
Chris
Staff are always helpful and friendly
Staff are always helpful and friendly , and deal with and repairs quickly and efficiently
12 sierpnia 2026
Opinia niezależna
Odpowiedź od Abri
Good Morning Peregrin,
Thank you for taking the time to leave us a review, It's great to hear that you were happy with the service provided by our staff and the efficiency of the repairs being carried out.
It's always great to hear when our colleagues have delivered a positive experience for our customers.
Thanks again for sharing your feedback.
Kind regards,
Chris
DC Allen Landscape Gardening. Absolutely amazing - the best in the West by far
DC Allen Landscape Gardening. Cut back a huge amount of foliage. Erected an absolutely amazing new fence. Left everything tidy. I would highly recommend DC Allen Landscape Gardening and his team. Fantastic job, very impressed.
14 września 2026
Opinia niezależna
Odpowiedź od Abri
Hi Russell,
Thank you for taking the time to leave this review. It's great to hear that you were happy with the work completed by DC Allen on behalf of Abri.
Kind regards,
Chris
I was feeling very unwell on the day…
I was feeling very unwell on the day they came and they were very kind and considerate. Thank you
4 września 2026
Opinia niezależna
Odpowiedź od Abri
Hi Mrs Morgan,
Thank you for your kind feedback, we greatly appreciate your recognition of their professionalism.
Thanks again for sharing your feedback.
Kind regards,
Chris
I had a tripping tap and was very…
I had a tripping tap and was very pleased that the whole tap was changed. The engineer changed this within a good time.
4 września 2026
Opinia niezależna
Odpowiedź od Abri
Hi Kelly,
Thank you for taking the time to leave us a review. We really appreciate your feedback.
It's great to hear that you were happy with the service provided by our Repairs Team, particularly the speed at which your repair was completed.
We are always pleased to know when our colleagues have delivered a positive experience for our customers.
Kind regards,
Chris
Absolutely excellent service from Steve…
Absolutely excellent service from Steve the electrician. Very polite quick worker and cleaned up after himself. Thank you again Abri.
2 września 2026
Opinia niezależna
Odpowiedź od Abri
Good Morning Marilyn,
Thank you for taking the time to leave us a review, It's great to hear that you were happy with the service provided by Steve and specifically how efficient he was, as well as being courteous in your home. We are always pleased to know when our colleagues have delivered a positive experience for our customers.
Thanks again for sharing your feedback.
Kind regards,
Chris
Had a representative from abri call to…
Had a representative from abri call to do some repairs in the kitchen .he was called julian he was so proffesional ,friendly and helpful also explained why what i had been doing to try and do it wasnt working . He was so polite . Julian you are truly an assett to abri homes .
4 września 2026
Opinia niezależna
Odpowiedź od Abri
Hello Eileen,
Thank you for taking the time to leave us a review, specifically for Julian. Its great to hear that that you were happy with the service provided by Julian.
It's wonderful to hear that you were happy with the service provided by Julian and specifically his professionalism and friendly/polite approach.
Thanks again for sharing your feedback.
Kind regards,
Chris
I am a tenant in an abri homes in…
I am a tenant in an abri homes in bracknell. The plumber, ian , who came to fix my toilet the other day was on time and efficient, he exuded confidence and obviously knew his trade, fixing the fault without any hassle at all. Liam, liscombe house, bracknell, berkshire.
3 września 2026
Opinia niezależna
Odpowiedź od Abri
Good Morning Mr Tanner,
Thank you for reaching out and for taking the time to leave us a review, It's great to hear that you were happy with the service provided by Ian, who attended to carry out the repair to the toilet in your home.
The Team and Trades work hard and hearing that this is appreciated, It's great to see and hear.
Thanks again for sharing your feedback.
Kind regards,
Chris
Claire understood my problem quickly…
Claire understood my problem quickly and delegated the job with great efficacy. From the first point of contact to the end of the job I received a great service
4 września 2026
Opinia niezależna
Odpowiedź od Abri
Hi Hazel Tahsin,
Thanks for leaving us such lovely feedback, we really appreciate it!
We’re really pleased to hear you had such a positive experience with Claire in our Customer contact team. We’ll be sure to share your feedback with her.
Kind regards,
Jasmine
Staff are always friendly and very…
Staff are always friendly and very helpful and go above and beyond to meet my needs.
16 września 2026
Opinia niezależna
Odpowiedź od Abri
Hi Rick,
Thank you for taking the time to leave us a review. We really appreciate your feedback.
It's fantastic to hear that you've consistently received positive service from our team. Providing a reliable and high quality experience for our customers is something we take great pride in, so it's always rewarding to receive such positive comments.
If there's anything we can assist you with in the future, please don't hesitate to get in touch.
Kind regards,
Chris
Appalling unprofessionalism and total lack of communication
First of all I am not an Abri customer but live in a Semi Detached property where our neighbours are. Last year Abri carried our repair work on our jointly shared chimney stack and we agreed to have scaffolding in our garden so the work could be carried out. They carried out the repair and we then discovered on our property several months later when we had rain that there were serious damp patches showing on the chimney breast, which spans into 2 bedrooms. We are not exactly sure what work or disturbance was done, as we didn’t have a report shown to us before proceeding. Since this has happened our neighbours have also had bad leaks and new scaffolding went up on June 7th of this year. Having researched the correct procedure to follow if you are having work done which affects your neighbour such as a party wall or chimney it is necessary to produce a surveys report, clearly stating the nature of the work. “The Party Wall Act 1996”
We have now tried to contact Abri 3 times in writing to get such a report and 2 complaint forms with no success. We have still, after 3 months received nothing from them and there has been no movement with the work.
The whole matter has caused considerable stress and cost to ourselves and I have been appalled at the unprofessionalism and lack of communication of this company.
7 czerwca 2026
Opinia niezależna
Odpowiedź od Abri
Hi Dave Thompson,
We’re really sorry to hear how frustrating and stressful this situation has been for you. We understand your disappointment, particularly around the communication and the time you’ve been waiting for answers.
We received your complaint form on 3 September and a formal complaint was raised, with an acknowledgement sent on 7 September requesting some further information from you.
We’d really like the opportunity to speak with you directly and get this resolved. Please give us a call on 0300 123 1567 so we can discuss this with you and work towards getting things sorted.
Kind regards,
Jasmine
Excellent plumber
Previously, Abri were with surrsure which were absolutely useless.Abri took all heating insulations et cetera not sure what I’m on about but took it all in house. Had a great plumber called Sean. He installed a radiator in my dining roomwhich I’ve been waiting for nearly a year in my dining room. Sean then fitted it excellent. Then and a came around today to do a gas service check and check two radiators in my bedroom to ensure they were working. Excellent service if you ever need anyone from Abri heating asked for Sean.
15 września 2026
Opinia niezależna
Odpowiedź od Abri
Hi Consumer,
Thanks so much for taking the time to leave us a lovely review! It’s great to hear you were happy with the service from Sean, especially after waiting so long for your dining room radiator to be fitted.
We’re really pleased he was able to get this sorted for you and that everything was checked and working as it should. We’ll be sure to pass your kind words on to Sean and his manager.
Kind regards,
Jasmine
Iam a tenant of this company and they…
Iam a tenant of this company and they sorted my repair of slabs in my garden quickly the 2 men that actually done the job were friendly and done an amazing job Thankyou 🤩
3 września 2026
Opinia niezależna
Odpowiedź od Abri
Hi Rach Goodchild,
Thanks so much for taking the time to leave us a review.
We’re really pleased to hear that your garden slabs were repaired quickly and that our trade operatives did such a great job.
We’ll make sure your feedback gets back to the team. They’ll really appreciate it!
Kind regards,
Jasmine
Repair
The person who attended to do the repair was very polite and courteous
3 września 2026
Opinia niezależna
Odpowiedź od Abri
Hi Catherine Swan,
Thanks so much for taking the time to leave us a review.
We’re really pleased to hear that the trade operative who attended was polite and courteous. It’s great to know you had a positive experience with our team.
We’ll be sure to pass on your kind words!
Kind regards,
Jasmine
Abri
Abri , have always been efficient and helpful if I've needed to contact them . And also the tradesman that have done works on my home have all been brilliant 👏
3 września 2026
Opinia niezależna
Odpowiedź od Abri
Hi Ms Marise Wallis,
Thanks so much for your lovely review!
It’s great to hear that you’ve always found us efficient and helpful when you’ve needed to get in touch. We’re also really pleased to hear that the tradespeople carrying out work in your home have all provided a great service.
Kind regards,
Jasmine
Abri have been my landlord for 10+…
Abri have been my landlord for 10+ years now and have always been helpful with my housing needs and problems.
The staff are always friendly and helpful with some going the extra mile which has been greatly appreciated.
14 września 2026
Opinia niezależna
Odpowiedź od Abri
Hi Mark,
Thank you so much for your kind review and for choosing Abri as your landlord for over 10 years. We’re delighted to hear that you’ve found our team friendly, helpful and supportive throughout your time with us.
We’ll be sure to share your feedback with the team, as recognition like this means a great deal to us.
Kind regards,
Jasmine
I have recently had my guttering…
I have recently had my guttering cleared out by Abri in preparation for the winter months
The 2 workers were very polite, professionall and respectful of my home environment
14 września 2026
Opinia niezależna
Odpowiedź od Abri
Good Morning Richard.
Thanks for reaching out and for taking the time to leave us a review, we really appreciate it!
It’s great to hear that you were happy with the service provided by our repairs team who attended to carry out the works to your Guttering.
Kind regards,
Chris.
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