I honestly couldn’t be happier with my experience with Aalto Retainers! They have straightened my teeth beautifully, and I’m so happy with my results. My smile has given me so much more confidence, an... Zobacz więcej
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Zobacz, co mówią recenzenci
My initial aligner plan was with Bitesoft and half way through the company changed hands. The process has been easy and smooth, using the scan box for fortnightly check ins, however the response from... Zobacz więcej
Did exactly as promised - teeth straightened for half the cost of Invisalign hassle free. When I wasn't happy with how straight my teeth were after my first set of aligners, I was able to get a new se... Zobacz więcej
Smooth 10-month treatment (Dec 2025 – Oct 2026). All deliveries and check-ins were handled via mail and email and the app. Clear instructions, responsive customer support, and really good final result... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
For more than eight years, we’ve helped thousands of people transform their smiles across Australia and New Zealand. Today, Aalto, brings together specialist orthodontists and local dentists to deliver high-quality clear aligner treatment in a more accessible way. Every treatment plan is designed collaboratively by a specialist orthodontist and the dentist providing your care, combining advanced technology with clinical expertise to support safe, precise outcomes. Our goal is simple: make orthodontic treatment more accessible, more predictable, and easier for patients to complete within their local dental practice.
Dane kontaktowe
2/9 Lomandra Place, 4573, Coolum Beach, Australia
- 07 5400 2096
- info@aalto.care
- aalto.care
4,7
Doskonała
1 tys. recenzji
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Odpowiada na 71% z negatywnych recenzji
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Going through Aalto to straighten my teeth was the best decision.
The whole process from start to finish was easy, scanning from home is easy to do and not as stressful as having to go in clinic.
Communication from the staff at Aalto has been quick and they have been lovely.
Definitely recommend.
19 czerwca 2026
Opinia niezależna
Odpowiedź od Aalto
Thank you for such a lovely review, Renae! 🌟
We're really glad the whole process, from scanning at home to staying in touch with our team, felt easy and stress-free compared to the traditional in-clinic route. Knowing our staff made the experience feel quick and pleasant means a lot to us.
Thank you for recommending Aalto to others!
Only have positive things to say about…
Only have positive things to say about Bitesoft (Aalto).
Customer service team a joy to deal with. Peter
17 czerwca 2026
Opinia niezależna
Odpowiedź od Aalto
Thank you so much, Peter! 😊
We're really happy to hear our customer service team made such a positive impression on your experience. Comments like this genuinely make our day, thank you for taking the time to share it!
I'm really glad ...
I'm really glad I chose this team for my smile journey. Emma was incredibly helpful throughout the process and made everything feel easy and straightforward. She was always there to answer questions and offer support when needed. Overall, it's been a great experience, and I'd definitely recommend them to anyone looking to improve their smile!! Thank you!!
18 czerwca 2026
Opinia niezależna
Odpowiedź od Aalto
Thank you so much for this wonderful review, Sammy! 😊
We're so glad Emma was able to make your smile journey feel easy and stress-free every step of the way, and that she was always there when you needed answers or support. We'll be sure to pass along your kind words to her, it will mean the world.
Thank you for trusting us with your smile and for recommending us to others!
Aligners worked perfectly
I’ve been using this company for the past 3 years with Aligners and retainers. My teeth are perfect now.
Worked really well!
Only down side is there has been some confusion over my retainers but it’s always sorted promptly.
18 czerwca 2026
Opinia niezależna
Odpowiedź od Aalto
Thank you so much for sticking with us for the past 3 years, Caitlin! 🌟
We're thrilled to hear your aligners and retainers have worked so well and that your teeth are exactly where you wanted them. We're sorry for any mix-ups along the way with your retainers, but glad our team has always been able to sort things out promptly for you.
Thank you for your continued trust in us!
Odpowiedź od Aalto
Thank you so much, Jade! ☺️
Great communication at every step is exactly what we strive for, so this means a lot to hear.
Thanks for taking the time to share your experience with us!
Super responsive and supportive…
Super responsive and supportive service. Amazing plan and easy to follow in the comfort of your own home. Got to straighten my teeth at a low cost :)
17 czerwca 2026
Opinia niezależna
Odpowiedź od Aalto
Thank you so much, Shanya! 😊
We're really glad the plan felt easy to follow from the comfort of your own home, and that our team's responsiveness and support made the whole journey feel smooth. Getting a straighter smile without breaking the bank is exactly what we're here for.
Thanks for sharing your experience!
great customer service and good results
great customer service and good results
16 czerwca 2026
Opinia niezależna
Odpowiedź od Aalto
Thank you so much, Jasmine! 😊
We're really glad our customer service and your results have both hit the mark. Comments like this make our day, thank you for taking the time to share it!
I’m very happy with the service and…
I’m very happy with the service and professionalism that Aalto has provided so far. I’m excited to see the final results. Highly recommend.
14 czerwca 2026
Opinia niezależna
Odpowiedź od Aalto
Thank you so much, Tam! 🌟
We're really glad the service and professionalism have stood out for you so far, and we're just as excited for you to see the final results.
Thank you for the recommendation, it truly means a lot to our team!
Smooth experience with Aalto care
Smooth experience with Aalto care, no issue thus far. Excellent response time
12 czerwca 2026
Opinia niezależna
Odpowiedź od Aalto
Hi Dayna,
Thanks so much for this! Glad things have been smooth so far and that our team's been quick to get back to you.
That's exactly the experience we're aiming for 😊
Overall the experience has been great
Overall the experience has been great and quite easy. Communication through emails has always been quick and simple. I’ve had no concerns through the company directly.
I think the dental monitoring could definetly do with more personalisation as the scans become very AI repeating the same messages and sometimes stating things such as hygiene not being great even when there has been no change.
I would love to see the company expand with more local dentists for those more rural although I know this isn’t always possible. But for some there is quite a distance for individuals to travel.
But overall I would recommend the company to others!
1 grudnia 2025
Opinia niezależna
Odpowiedź od Aalto
Hi Javier,
Thank you so much for taking the time to share such thoughtful feedback, we really appreciate it! We're so glad the overall experience and communication have been great for you. We also hear you on the Dental Monitoring messaging, that's really valuable feedback and we'll be sure to pass it along to our team so the scan feedback can feel more personalised. We also completely understand the challenge around clinic access for those in rural areas, and it's something we're always looking to improve as we grow.
Thank you again for recommending us, and for helping us get better along the way! 😊
BITESOFT AALTO ALIGNERS
Just finished straightening my teeth with Bitesoft, which is now called Aalto, using their aligners and I’m really happy with how it turned out. The aligners worked great and I’ve noticed a big difference in my smile.
The service was excellent the whole way through – super friendly and helpful. I especially liked getting the fortnightly scans, it kept me in the loop and made the process feel really smooth.
Would definitely recommend Aalto to anyone thinking about doing aligners! 😊
11 czerwca 2026
Opinia niezależna
Odpowiedź od Aalto
Hi Jen,
Thank you so much for this wonderful review! We're so happy to hear you're loving your new smile and that the fortnightly scans helped the process feel smooth and easy to follow.
Thank you for recommending us, it truly means the world! 😊
Love my new smile and the communication…
Love my new smile and the communication thought out the whole process was so easy!
9 czerwca 2026
Opinia niezależna
Odpowiedź od Aalto
Hi Emily,
Congratulations on your new smile! We're thrilled to hear the whole process felt easy from start to finish, that's exactly what we want for every patient.
Thank you so much for sharing your experience with us! 💚
Would definitely recommend Aalto
Would definitely recommend Aalto! They have made the whole process very easy and they are great with their communication
8 czerwca 2026
Opinia niezależna
Odpowiedź od Aalto
Hi Chayanne,
Thank you so much for the recommendation! Making the process easy and keeping communication clear is what we strive for every day, so it means a lot to hear this landed for you.
Wishing you all the best with your new smile! 😊
Great Concept, Poor Execution.
I really wanted this to work and gave them every opportunity, but after over two years of ongoing issues I need to share my experience honestly.
Throughout treatment I received multiple ill fitting aligners and retainers due to repeated lab errors. Communication was often poor — I always had to chase for updates. When issues were raised the response was often defensive and dismissive.
I also experienced invoicing issues across six appointments affecting my private health claims, requiring extensive follow up from me despite this being their responsibility.
At the end of treatment I was sold an active retainer for a final minor adjustment on a front tooth. While that was being made, I was waiting for Bitesoft to arrange attachment removal, which they never actioned. I received the retainer and asked when an appointment would be made. They apologised and said they forgot but would arrange it. After a week of hearing nothing again, I made the appointment myself as it was close to Christmas. This delayed the process by several weeks, during which I continued wearing my last aligner as instructed.
When attachments were removed we tried the active retainer — it didn't fit at all. Too wide to even fit my last set of moulds. Despite following all instructions and the delay being caused by Bitesoft, I was blamed for not following my treatment plan and told it was tooth movement. Yet I was still wearing my last aligner which fit fine — it didn’t make sense.
They then required a new scan, which I pushed back on paying for, which they eventually waived.
By the time the scan was completed in the new year, months had passed while wearing my last aligner without attachments, and the front tooth in question had moved more.
After the refinement plan, in the end, the resolution required additional IPR — something that should have been identified much earlier. They covered this cost.
My bottom teeth are now straight but I hope this feedback is taken constructively so others don't need to go through this.
8 czerwca 2026
Opinia niezależna
Everyone I have spoken to this whole…
Everyone I have spoken to this whole process has been so lovely and helpful and always answers my silly random questions.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Aalto
Hi Angelika,
Thank you for such a lovely review! Our team loves helping out with every question, silly or not, so please never hesitate to reach out.
We're so glad you've felt supported throughout your journey with us! 💚
Minimal discomfort
Minimal discomfort, forgot the aligners were in sometimes.
7 czerwca 2026
Opinia niezależna
Odpowiedź od Aalto
Hi Brodie,
Thank you so much for sharing this! We're so glad to hear the aligners were comfortable enough that you barely noticed them, that's exactly the experience we aim for.
Thanks for trusting us with your smile journey! 😊
I had always been self-conscious about…
I had always been self-conscious about the gap between my teeth and would avoid showing them when I smiled or laughed. One day, I decided to do some research online and came across Alto Care. After getting in touch with their team, they guided me through the entire process, which was smooth and straightforward from start to finish. Today, I no longer have any gaps between my teeth, and I couldn't be happier with the results. It was absolutely worth the investment, and I now feel much more confident in my smile.
6 czerwca 2026
Opinia niezależna
Odpowiedź od Aalto
Hi Sheena,
Thank you so much for sharing your experience! 💙
We know how much confidence can be tied to your smile, so it means a lot to hear that you've gone from hiding your teeth to feeling happy and confident showing them off. Closing those gaps and seeing that transformation in your confidence is exactly why we do what we do.
We're so glad our team could make the journey smooth and straightforward from start to finish. Your trust in us means the world, and we're thrilled that you feel your treatment was worth the investment.
Thank you for choosing Aalto to be part of your smile journey. We hope you keep smiling with confidence for years to come! ✨
– The Aalto Team
Quick and easy lovely customer service…
Quick and easy lovely customer service so happy with my smile have recommended to so many people
5 stycznia 2026
Opinia niezależna
Odpowiedź od Aalto
Hi Melissa,
Thank you for taking the time to leave us a review! 💙
We're so happy to hear you had a quick and easy experience and that you're loving your new smile. Knowing that you've been recommending Aalto to others truly means the world to us.
Thank you for trusting us with your smile journey. We hope your new confidence stays with you for years to come! 😊
– The Aalto Team
Definitely worth it! 😊
I had braces for years but was never fully satisfied with how my teeth turned out as my previous dentist never fully listened to my concerns. Eventually found Bitesoft, now, Aalto, and I am amazed with the results! They listened to all the details I’d like to achieve after the treatment and was very transparent with the plan before, during and after. Great thanks to Emma who was very accommodating and easy to talk to. It was a pain traveling back and forth to the orthodontist as I live far from Auckland, but hey, all for a confident smile, I’d do it all over again! Thanks a lot to Aalto, your wonderful staff and the dental clinic I was assigned to. Much love!
5 czerwca 2026
Opinia niezależna
Odpowiedź od Aalto
Hi Alab,
Thank you so much for sharing your experience! 💙
We're thrilled to hear that your Aalto journey helped you achieve the smile you had been hoping for. Every smile is unique, which is why taking the time to listen to our patients' goals and concerns is such an important part of what we do. We're delighted that you felt informed and supported throughout your treatment.
A special thank you for your kind words about Emma as well—we'll be sure to pass them on. She'll be so pleased to know she made a positive impact on your experience.
We know travelling for appointments isn't always easy, so we truly appreciate the commitment you made to your smile journey. Hearing that you'd do it all again for the confidence you've gained means the world to us.
Thank you for trusting Aalto and being part of our community. We wish you many years of confident smiles ahead! ✨
– The Aalto Team
As a single mum with full time work
As a single mum with full time work, young children and no family help here, it is very hard to find time to go to a dentist. It’s been a great experience with Bitesoft ( now Aalto)! They have been very responsive and helpful. I’m so happy to begin my journey with them.
4 czerwca 2026
Opinia niezależna
Odpowiedź od Aalto
Hi Maggie,
Thank you for sharing your experience with us! 💙
We understand how busy life can be, especially when you're balancing full-time work, raising young children, and managing everything on your own. That's why we're so pleased to hear that the flexibility and support from our team have made starting your smile journey a little easier.
We're grateful you've chosen Aalto, and we're excited to be part of your journey. We'll be here to support you every step of the way and can't wait to see your smile transformation unfold. ✨
– The Aalto Team
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