I honestly couldn’t be happier with my experience with Aalto Retainers! They have straightened my teeth beautifully, and I’m so happy with my results. My smile has given me so much more confidence, an... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My initial aligner plan was with Bitesoft and half way through the company changed hands. The process has been easy and smooth, using the scan box for fortnightly check ins, however the response from... Zobacz więcej
Did exactly as promised - teeth straightened for half the cost of Invisalign hassle free. When I wasn't happy with how straight my teeth were after my first set of aligners, I was able to get a new se... Zobacz więcej
Smooth 10-month treatment (Dec 2025 – Oct 2026). All deliveries and check-ins were handled via mail and email and the app. Clear instructions, responsive customer support, and really good final result... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
For more than eight years, we’ve helped thousands of people transform their smiles across Australia and New Zealand. Today, Aalto, brings together specialist orthodontists and local dentists to deliver high-quality clear aligner treatment in a more accessible way. Every treatment plan is designed collaboratively by a specialist orthodontist and the dentist providing your care, combining advanced technology with clinical expertise to support safe, precise outcomes. Our goal is simple: make orthodontic treatment more accessible, more predictable, and easier for patients to complete within their local dental practice.
Dane kontaktowe
2/9 Lomandra Place, 4573, Coolum Beach, Australia
- 07 5400 2096
- info@aalto.care
- aalto.care
4,7
Doskonała
1 tys. recenzji
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Odpowiada na 71% z negatywnych recenzji
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Inni użytkownicy przeglądali również
Best experience
I had an absolutely wonderful experience with Aalto.care. From start to finish, everything was handled with professionalism, care, and genuine attention to detail. The team made me feel comfortable, valued and heard, taking the time to understand exactly what I needed and delivering exactly that. What really stood out was the quality of customer service, how quickly they got back to me when I asked any questions. The warm and welcoming atmosphere that they make you feel, clearly shows that they take pride in what they do. Every interaction felt smooth, friendly, and well organised, which made my entire experience stress free and enjoyable. I really loved how my aligners were made. It fits perfectly on my teeth without any sharp edges. I would highly recommend Aalto.care to anyone looking for reliability, excellent service, and a team that truly goes the extra mile. It was the greatest decision that I have ever made going with Aalto.care. To get my dream smile and I would do it again in a heartbeat.
5 maja 2026
Opinia niezależna
Odpowiedź od Aalto
Hi Mardea,
We are genuinely speechless, thank you so much for taking the time to write this!! 🥹💙 Reviews like yours remind us exactly why we do what we do, and hearing that every part of your journey felt smooth, stress-free, and enjoyable means everything to us. We're so happy the fit was perfect and that the whole experience, from that first interaction to your final smile, felt like it was made just for you, because honestly, it was! Knowing that choosing Aalto was one of the greatest decisions you've ever made is something we don't take lightly, and we are SO proud to have been a part of your smile journey, Mardea.
Now go show that dream smile off, you deserve it! 😁✨
Simple and effective, couldn’t be happier
Couldn’t have asked for a more simple yet affective process. Everything was simple and instructions were clear, the scans were easy and done at home in a matter of minutes and I have a whole new confidence now. I can’t believe I have my dream smile in 6 months!
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Aalto
Amy, this has us smiling just as big as you are right now!! 😄✨ Six months to your dream smile, that is what it's ALL about. We're so happy the process felt easy and clear every step of the way, and hearing that you have a whole new confidence makes every single thing we do worth it. Thank you for choosing Aalto, and go show that smile off, you've earned it! 💙🦷
My experience with Aalto
My experience with Aalto has been very straightforward and simple. The team is highly professional, with excellent communication throughout the process. Everything felt easy and well-managed. I especially love the convenience of in-home treatment and remote monitoring, along with the visible results I’ve been able to see.
26 marca 2026
Opinia niezależna
Odpowiedź od Aalto
Thank you so much, Sanjokta! 🙏 We're so glad the process felt straightforward from start to finish, that's exactly the experience we strive to create for every single person. The fact that you're already seeing visible results is the best news we could hear! Remote monitoring and in-home treatment is what makes Aalto special, and it's wonderful to know it's working for you. Here's to even more progress ahead! 😊🦷
Best aligner company. Best reply time.
My experience with Aalto has been an absolute DREAM start to finish. Super prompt email replies- even when I’ve emailed them like 100 times in one day lol. The team are super helpful, if I had to do it all over again I would absolutely opt with this company. I’m super happy with my results- overall amazing experience can’t even think of one complaint.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Aalto
Jasmine, you are too kind and honestly this review has us absolutely glowing!! 🌟 100 emails in a day? We'd do it all over again too, that's what we're here for! 😄 Knowing that you're happy with your results and that the whole journey felt like a dream is everything we work for. Thank you for trusting Aalto with your smile, we're so proud to have been part of it. Enjoy showing it off! 😁💙
The experience was really simple
The experience was really simple, all online for me. Customer service was top notch really helpful. I ran into some "challenges" where i was grinding through my aligners at night time and on of the owners asked their orthodontist what would be the best option.
3 września 2025
Opinia niezależna
Odpowiedź od Aalto
Thank you so much for sharing this, and we're really glad we could be there for you when you hit those bumps along the way! 💙 That's exactly the kind of care we want every Aalto customer to experience. No challenge is too small for us to take seriously, and we're proud of the team for going the extra mile to find the right solution for you. Here's to smooth sailing (and smooth aligners!) from here on out! 😄🦷
I love the convenience of the treatment…
I love the convenience of the treatment and how it’s so easy to fix your smile in the comfort of your own home, the scan box and the app definitely was something pretty cool, would recommend
15 kwietnia 2025
Opinia niezależna
Odpowiedź od Aalto
This made our day! 🙌 The whole idea behind Aalto is exactly that, giving you a way to transform your smile without it taking over your life. We're so happy the scan box and app made the experience feel seamless and even a little fun! Thank you so much for the recommendation, it truly means the world to us. Can't wait for you to see your final results! 😄
Odpowiedź od Aalto
That's what we love to hear! 😊 We're glad things are going well so far, we'll be with you every step of the way to make sure it stays that way. If you ever need anything, don't hesitate to reach out. Here's to a great smile ahead! 🦷✨
Just started my aligner journey
Just started my aligner journey
Emma & Melissa were so helpful to set everything up and answer all my questions!
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Aalto
Hi India! 👋
A huge welcome to the Aalto family! We are absolutely thrilled to be starting your smile journey with us. It’s so wonderful to hear that Emma and Melissa made your setup feel seamless, they really are stars at making sure every question is answered before you dive in! 🌟
We’re going to be with you every step of the way, and we can’t wait to see your transformation unfold! ✨
Emma and Mel are amazing!
Emma and Mel have been great! They have answered any questions I’ve had and have kept me well informed with the process of starting my journey to receiving my aligners! I can’t wait to start wearing them and excited to see my new smile!
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Aalto
Hi Emma,
Thanks so much for your kind words! 😊 We’re thrilled to hear that Emma and Mel have been keeping you well informed and answering all your questions.
We can’t wait for you to begin wearing your aligners and see your new smile transform. 💛
Super convenient option
Has been a super convenient option so far, and the team are very helpful and reply quick to any questions.
27 marca 2026
Opinia niezależna
Odpowiedź od Aalto
Hi Holly! 🌟
Thank you for sharing the love! We know life is busy, so we’ve worked hard to make the Aalto process as convenient and efficient as possible. It’s great to know that our quick replies are making a difference in your experience!
We’re always just a message away whenever you need us. We can't wait to see your results, thanks for being such an amazing part of the community! ✨
The best decision I’ve ever made for…
The best decision I’ve ever made for myself.
As someone who was told in my early 20s, “you would be quite pretty, but your teeth are quite ugly,” I’ve struggled with my confidence for years. Finding Bitesoft was honestly life-changing - especially after being quoted much more by another company.
From start to finish, everything was amazing. The service was incredible, communication was super fast and easy, and I only needed three dental appointments, which made the whole process so convenient. The team truly cared, and it showed in every step.
Everything went so smoothly.
Thank you, Bitesoft. I would absolutely do it all over again if I had to. Two of my friends have actually started their journey with you because of my experience, which says everything.
23 marca 2026
Opinia niezależna
Odpowiedź od Aalto
Thank you so much for sharing this, it truly means more than we can say.
We’re really sorry you had to carry that experience for so long, but we’re so glad you found us and trusted us to be part of your journey. Hearing that your confidence has grown and that the process felt smooth, supportive, and convenient is exactly why we do what we do.
It’s also incredibly special to know you’ve referred your friends, that kind of trust means everything to our team.
Thank you again for choosing us and allowing us to be part of such an important transformation. We’re so happy for you and your new smile 💛
Super grateful!
Between work and family, I barely have time for myself, let alone constant dental appointments. Aalto was such a blessing. Being able to scan my teeth from my own living room while my kids were asleep was a lifesaver!
But what really touched my heart was how responsive the staff were. Even on my busiest days, a quick message to the team was always met with such warmth and professional help. They made the whole journey feel personal and manageable. I’m now finished with my treatment, and I can’t stop smiling. Grateful is an understatement!
22 marca 2026
Opinia niezależna
Odpowiedź od Aalto
Thank you so much for your kind words, it truly means a lot to us.
We understand how busy life can get, especially balancing work and family, so we’re so glad to hear that the at-home scanning and flexibility made your journey easier and more manageable. It’s exactly what we aim to provide.
Our team works hard to ensure every patient feels supported and cared for, so it’s wonderful to know you felt that warmth and responsiveness throughout your treatment.
Congratulations on finishing your journey, and even more so on your new smile! We’re so grateful to have been part of it 😊
Spend more and go with Invisalign!
I originally had a very positive experience with Bitesoft. The onboarding process was quick, communication was responsive and everything felt smooth and professional.
However, my experience changed significantly when it came time to use the 10-year guarantee and request a revision. I was clearly advised that I had 3 days to raise any concerns, with no other stated timeframes or conditions about how quickly I needed to respond after that. I did in fact reach out within that 3-day timeframe and provided my feedback as instructed.
After some back and forth, I unfortunately missed a follow-up reply while dealing with serious personal circumstances. When I later attempted to finalise the revision, I was told too much time had passed despite the 10-year guarantee. I was told that because I had not responded quickly enough, I would have to pay for a new set of aligners.
After raising the issue externally, the company agreed to honour the revision. I was asked to delete my previous review on Trust Pilot as part of resolving the matter and I was not ultimately required to repay for the aligners. While that outcome was positive, I personally found the request to remove the review concerning. It raises the question of how many other customers are being asked to remove their negative review.
Fast forward to May 2025, I submitted new impressions. It has now taken from May 2025 until February 2026 to receive the replacement aligners. When they arrived, the top fit but the bottom did not, as if they were made from different moulds. The aligners also felt noticeably flimsy compared to my original set. I was then told another impression kit would be sent for the lower teeth. The new lower aligners arrived in March 2026 and I was told I had 3 days to reach out to confirm they arrived.
Since receiving the new aligners, I have contacted the company multiple times via email, website chat and the dental monitoring app, but have received no response. I am unable to begin my next stage of treatment without their reply, which places my 10-year guarantee at risk.
While the initial process was excellent, the delays, lack of communication, unclear handling of timeframes, and overall experience with the revision process have been extremely disappointing.
Based on my experience, I personally wish I had chosen to invest in a different provider such as Invisalign, as I have realised that choosing a lower-cost option does not always result in better value or service.
9 marca 2026
Opinia niezależna
Odpowiedź od Aalto
We’re genuinely sorry to read your feedback, as we take all patient concerns very seriously.
We would like to clarify that we did not receive your recent emails, as they were unfortunately filtered into our spam folder following a recent change to our email domain. This meant we were unaware of your request to have your dental monitoring reactivated.
We also note that we had already provided you with additional support, including complimentary refinements outside of the original guarantee period, as part of our commitment to your care.
We completely understand how frustrating a lack of response can feel. However, we do encourage patients to contact us by phone if something appears urgent or unresolved, as this allows us to assist immediately.
Once we became aware of your request, your concern was resolved promptly.
As a small Australian business, we genuinely care about every patient experience, and feedback like this is taken to heart. For that reason, it is disappointing to see a review that does not reflect the level of care and effort we put into supporting you.
Our priority remains delivering a high standard of care, and we are always here to assist further if needed.
Mostly great!
It was great that there was an option to do all virtual consultations and appointments, and I found it all easy to navigate. Everyone was really lovely and helpful, even over email! There were some parts that could’ve had some more information before it began, which I wasn’t told. This left me with not quite the outcome I was after but other than that I’m happy.
18 listopada 2025
Opinia niezależna
Odpowiedź od Aalto
Hi Pip,
Thank you so much for taking the time to share your feedback. We’re glad to hear that you found our virtual consultations and appointments easy to navigate and that our team was helpful along the way.
We also appreciate your note about the information you wished you had beforehand. We’re always looking for ways to improve the patient experience and ensure expectations are clear from the very start, so your feedback is really valuable.
We’re sorry that your outcome wasn’t exactly what you were hoping for, and we’d be happy to discuss any next steps or options to help you get the smile you were aiming for. Please feel free to reach out directly if you’d like to explore this further.
Thank you again for your kind words and constructive feedback.
— The Aalto Team
I disliked that my teeth didn’t turn…
I disliked that my teeth didn’t turn out as straight as they were in the 3D example. Other than that I had a good experience
30 marca 2025
Opinia niezależna
Odpowiedź od Aalto
Hi HS,
Thanks for your feedback. As we don’t have any details about your account, we’re unable to look into your treatment. Please reach out to our team directly so we can review your case and help you with next steps.
— The Aalto Team (formerly bitesoft)
Very pleasant experience
Emma and Melissa have been great to work with getting started at bitesoft. They have always been very quick to respond and clear in their emails, making communication very easy! They allowed me time to make my decision to go ahead with bitesoft and didn’t put pressure on getting started asap which I really appreciated! I cannot fault them :)
27 lutego 2026
Opinia niezależna
Odpowiedź od Aalto
Hi Georgia,,
Thank you so much for your kind words! We're thrilled to hear that Emma and Melissa made the process smooth and easy for you. We believe in giving everyone the space to make confident decisions while providing clear, supportive guidance along the way.
We really appreciate your feedback and are so glad you had a positive experience with us! 😊
— The Aalto Team (formerly bitesoft)
Amazing!
So far, my experience has been amazing. Mel and Emma have been so quick replying to all emails and supporting me through a slightly complicated case. Super comfortable to chat to! So excited to see my end results!
27 lutego 2026
Opinia niezależna
Odpowiedź od Aalto
Thank you so much for sharing your experience! We’re thrilled to hear that Mel and Emma have been able to support you so effectively, especially with a more complex case.
It’s wonderful to know you feel comfortable throughout the process, we’re just as excited as you are to see your end results! If you need anything along the way, we’re always here to help. ✨🦷
Amazing customer service
Mel and Emma were amazing with their customer service, very helpful & attentive, always going above and beyond with all the information they were providing me in regards to the bite soft technology. I am very excited to see how the aligners work in the coming months.
27 lutego 2026
Opinia niezależna
Odpowiedź od Aalto
Thank you so much for your wonderful feedback! We’re so glad to hear that Mel and Emma made your experience such a positive one, they truly care about making sure every question is answered and that you feel confident moving forward.
It’s exciting to hear you’re looking forward to starting your aligner journey! We can’t wait for you to see the progress over the coming months. If you ever need anything along the way, our team is always here to support you. ✨🦷
Mel and Emma ☺️
Mel and Emma have been incredibly helpful in getting me ready to kickstart my journey with Bitesoft Dental. Their effective communication and quick responses have been amazing! I’m so excited for my new smile and everything ahead!
27 lutego 2026
Opinia niezależna
Odpowiedź od Aalto
Thank you so much for your kind words! We’re so happy to hear that Mel and Emma were able to support you every step of the way, they’ll be thrilled to read this.
We’re excited for you too and can’t wait to see your smile transformation unfold. If you need anything at all throughout your journey, we’re always here to help.
Here’s to your new smile! ✨🦷
Busy mum - at home scans
The easy process is what made me enjoy the whole experience. Being a busy mum the at home scans worked ready well for me.
21 lutego 2026
Opinia niezależna
Odpowiedź od Aalto
That’s so lovely to hear, thank you for sharing!
We’re so glad the process felt easy and convenient for you. Making treatment simple and flexible, especially for busy mums, is exactly what we aim for. It’s great to know the at-home scans worked so well and fit into your schedule
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.