1Rebel Recenzje 

242
•
Wynik TrustScore: 3.5 na 5

3,7

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Oceniono na 4 z 5

I have the 6-month Membership at the Euston gym. Read some previous reviews - mostly about the strict cancellation fees. If you're reading this and thinking of if its for you, read below... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I have generally had a bad experience with staff who were very rude and the policies that were very predatory/inflexible. Their cancellation policy is very rigid and at times unfair. I lost a credit o... Zobacz więcej

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Oceniono na 5 z 5

My friend and I regularly go to 1Rebel in Victoria. We really love it there, the classes are amazing and the staff are lovely. Particularly Alex and Jacob who have helped my friend and I with various... Zobacz więcej

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Oceniono na 5 z 5

Initially I was concerned about the music level in these classes. I'm used to eat being I guess more like yoga in the sense of calm quiet music. I came to 1rebel quite ready to be disappointed. Howeve... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Siłownia
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  3. Ćwiczenia fitness

Napisane przez firmę

1Rebel is the ultimate group fitness destination. Our collection of carefully curated classes across 13 studios are designed to get you fit, strong, and feeling good. This is fitness as it should be - fun and completely judgement-free. The best workouts. The best trainers. The best facilities. The best recovery. The best in class in every class. Choose from Reshape, where the treadmill and weights come together for a full body workout like no other. Reformer, pilates but not as you know it, with big beats and big moves. Ride, the ultimate spinning party on the bike. Rumble, a boxing and strength combination, and Reset, one of London's leading sauna and cold plunge studios. The perfect compliment to our workout to level up your recovery.


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

242 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 93% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,7

Wszystkie recenzje

(242)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 57

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Oceniono na 5 z 5

Great amenities and class variety!

The staff was very lovely and helpful as a first time guest (and traveler to London). I signed up for the first time 3 sessions promo while on holiday. There is a lot of amenities and class variety that makes this gym superior to others (water bottles, tolieters, free towels, hair tools, etc). The only thing I found missing was dry shampoo. Would definitely recommend this gym and go back next time I'm in London.

24 grudnia 2025
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Odpowiedź od 1Rebel

Thank you so much for the lovely feedback, we're thrilled you felt welcomed and enjoyed the full 1Rebel experience while visiting London. Really appreciate the note on dry shampoo too, it's something we're looking into.

Hope to see you back in the studios next time you’re in town.

Oceniono na 1 z 5

I have reached out to their consumer…

I have reached out to their consumer service roughly 10 times over the past 4 months and have not heard anything back from them.

Just unacceptable with a company as big as them and who wants to look after their customer base from a subscription basis

22 grudnia 2025
Opinia niezależna
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Odpowiedź od 1Rebel

Thank you for sharing this, I can imagine how frustrating it must be to reach out multiple times over several months and not receive a single response. That’s not the experience anyone should have with a subscription service, and I’m really sorry you’ve been left feeling ignored.

For any inquiries, please make sure you're reaching out to the club directly and not our info@1rebel.com email - this address isn't monitored.

If there’s anything we can support you with on our side, please let us know. We’re here to help and want to make sure you feel looked after.

Oceniono na 4 z 5

Good workouts

Good workouts, can feel quite crowded sometimes

17 grudnia 2025
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Odpowiedź od 1Rebel

Thanks for taking the time to share your feedback, we really appreciate it. We’re glad you’re enjoying the workouts, and we hear you on the studio feeling a little crowded at times. We’re always reviewing class flow and capacity to make sure the experience feels as smooth as it should.

Oceniono na 5 z 5

Best Reformer in London!

Amazing facilities, very welcoming staff and super energetic instructors! My favourite reformer in London ❤️

16 grudnia 2025
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Odpowiedź od 1Rebel

Thank you for the amazing review, we love hearing this. We’re thrilled you’re enjoying the space, the team and the energy in our Reformer studio.

Oceniono na 5 z 5

Anna is absolutely amazing!

Anna is absolutely amazing! I loved every minute of the class. Will 10000% be returning. Great energy and spirit keeps you going the entire time.

13 grudnia 2025
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Odpowiedź od 1Rebel

Thank you for taking the time to leave us a great review. Anna is great and on our class schedule across lots of our other clubs too. We look forward to having you back in-club soon.

Oceniono na 5 z 5

Brilliant sessions

The classes are great - so much fun, and really help you to push yourself.

13 grudnia 2025
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Odpowiedź od 1Rebel

Thank you for leaving us a review - we're so glad you enjoyed your sessions. We look forward to welcoming you back soon.

Oceniono na 5 z 5

Great teachers

Great teachers, great studio and facilities

4 grudnia 2025
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Odpowiedź od 1Rebel

Thank you for taking the time to leave us a review - we hope you see you in club again soon.

Oceniono na 1 z 5

1Rebel Bayswater- Incredibly Rude Instructor & Staff

I book a class at 6:30 pm through class pass and walk in to 1Rebel bayswater at 6:29 pm. I’m unaware of their rule that you can’t go into a class even if 30 seconds after it starts as I haven’t been there many times and was late to my first class with them and got in with no problem. I walk in, clearly unchanged and still need to get ready, and they sign me in. I start getting ready in the changing room and they announce on the microphone that there are 30 seconds to go into the room otherwise you wouldn’t be able to attend the class. I thought this definitely didn’t apply to me as they literally let me into the studio and was very obvious that I wasn’t changed and yet they didn’t say anything whatsoever about potentially not having enough time to get in and I could be denied entry. They closed the door and I open it and walk into the class with the clock literally still at 6:30, but the door had closed. The instructor stops the class and tells me to get out because the door is closed and I can’t participate, instead of just letting me start the workout without disrupting the class. I try to explain that 1. It’s still 6:30 2. I had no idea of this rule and asked if I could just stay. He tells me I need to get out and directs me out of the class (gently pushing me). I go to the reception and ask them why they would sign me in and wouldn’t make me aware of this rule when I was clearly never going to make it in time. All they could do was give me an attitude and say that they have strict rules and they can’t possibly guess how long it would take me to get dressed. Incredibly rude, very poor service, didn’t even try to offer me any solution, and severely lacked any emotional intelligence whatsoever. For sure never going back there again as it genuinely felt like I was speaking to robots who didn’t give a shit whether I got in or was upset or not.

1 grudnia 2025
Opinia niezależna
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Odpowiedź od 1Rebel

Hi Amina,

Thank you for taking the time to share this, we’re really sorry your experience at Bayswater felt this way. No one should leave feeling dismissed or unheard, and we completely appreciate how frustrating the situation must have been.

To give a little clarity, our door-close policy is in place purely for safety. Once the class starts, the warm-up has finished, the lights drop and the studio becomes a high-intensity space. Letting someone enter late is unsafe for the customer and disrupts the experience for everyone already in the room. That said, we absolutely should have communicated this more clearly to you at check-in – especially as you were signing in so close to the start time. You deserved clearer guidance in that moment.

We’re also very sorry if the interaction with the team didn’t feel supportive. That’s not the standard we set, and we’ll be feeding this back internally so we can make sure situations like this are handled with far more empathy moving forward.

In terms of your credit, as this was booked through ClassPass you can request the session back directly through them and they’ll take care of it.

We genuinely appreciate the feedback, it helps us improve how we guide new customers and communicate studio rules in a much better way. If you’re open to it, we’d love the chance to welcome you back for the experience you should have had. Just drop us a email at Bayswater@1rebel.com and we’ll take it from there.

Oceniono na 3 z 5

Not the gym for you if you need some flexibility…

I generally really like 1Rebel and am a long-time member, but their new charging system for cancellations is really unfair/excessive. You used to lose a credit if you didn't make a class, which is fair enough, but now for example, if you wake up really ill and have a class booked that evening (could be literally 11 hours later) the only way not to be charged is to STILL GO - which isn't good for you or anyone else at the class! I have an auto-immune condition which means I'm very susceptible to illness, and sadly this means I'm having to consider cancelling my membership because of this new system. If you are someone who needs a bit more flexibility (or if you have kids and so a lot of last minute nursery and school illnesses!) then this isn't the gym for you.

1 grudnia 2025
Opinia niezależna
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Odpowiedź od 1Rebel

Thank you for taking the time to share this, and for being such a long-standing Rebel. We’re genuinely sorry to hear this has caused stress for you, especially with the added challenge of managing an autoimmune condition. That’s absolutely not the experience we want for any of our members.

To give a little clarity, our late cancellation fee exists to make sure spaces don’t go unused. Many of our classes run with long waitlists, and the fee helps keep things fair for everyone trying to book in. That said, we know life, and health, can be unpredictable, and we never want anyone to feel they have to train when they’re unwell.

If you ever find yourself in a situation where you’re too ill to attend, please reach out to the team directly. We’ll always do our best to support you on. Your wellbeing comes first, always.

Oceniono na 5 z 5

Love love love

Initially I was concerned about the music level in these classes. I'm used to eat being I guess more like yoga in the sense of calm quiet music. I came to 1rebel quite ready to be disappointed. However it has very quickly become my favourite studio in London. The instructors are fantastic, really helpful and wonderful. I always look forward to my sessions 🙏🏻

25 listopada 2025
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Odpowiedź od 1Rebel

Thank you Sophie, we appreciate you taking the time to send us a review - we look forward to seeing you in club again soon.

Oceniono na 5 z 5

Awesome classes

Great classes, motivating instructors and lovely shower and changing room facilities. My new favourite gym

20 listopada 2025
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Odpowiedź od 1Rebel

Thanks so much for taking the time to send us a review - we're so glad you enjoyed your experience at 1Rebel Holborn. We hope to see you in club again soon.

Oceniono na 5 z 5

Excellent instructors

Excellent instructors! I did the intro course (2 reshape and 1 reformer) and I enjoyed the classes so much and the instructors were so lovely and friendly. I will be signing up with a membership

16 listopada 2025
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Odpowiedź od 1Rebel

Thank you for letting us know about your experience!

Oceniono na 5 z 5

Highly recommended 💪🏻

A dynamic, energetic class. The ambiance and trainers are fantastic and incredibly motivating. I will definitely book Reshape sessions at 1Rebel again on my return to London!

6 listopada 2025
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Odpowiedź od 1Rebel

Thanks for taking the time to leave us a review - we're so glad to hear you're loving Holborn and our Reshape sessions. We're excited to have you when you're next in London again.

Oceniono na 5 z 5

Really loved it

Really loved it. Kensigton is a really great studio!

7 listopada 2025
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Odpowiedź od 1Rebel

Thank you for taking the time to leave us a review - we're so glad to hear you're loving High Street Kensington. We look forward to welcoming you back soon.

Oceniono na 3 z 5

I feel all the reformer classes more…

I feel all the reformer classes more like workout than pilates

7 listopada 2025
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Odpowiedź od 1Rebel

Thank you for taking the time to leave us a review - our Reformer pilates sessions are a little different to traditional classes. We like to infuse a little extra Rebel into these sessions. If you haven't already, why not try our Ride sessions at Victoria instead, they're epic.

Oceniono na 5 z 5

Great way to start the morning!

My workouts here are always so energizing. I find it to be a wonderul way to start my morning. The trainers are lovely and and the facility is modern and clean. I'm so glad to have discovered them.

23 października 2025
Opinia niezależna
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Odpowiedź od 1Rebel

Thank you for taking the time to leave us a review - we're so glad to hear you're loving High Street Kensington. See you in-club soon.

Oceniono na 5 z 5

Signed up for the 3 class new client…

Signed up for the 3 class new client deal not much however for the first time in my 51 years I actually enjoyed exercise. Thanks. Signed up for 6 months!

29 października 2025
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Odpowiedź od 1Rebel

Thank you for taking the time to leave us a review - we're so glad to hear you're loving your sessions with us.

Oceniono na 5 z 5

Great gyms, great trainers & staff and good value for money IMO.

What started as a couple of classes with friends in central with friends because we all go to different gyms / live in different locations has now, 26 classes later made me cancel my gym membership and plan on a membership at 1R.

The venues are all great, having been to about 5, but the Euston club is my ‘local’. All the staff and trainers everywhere I’ve been extremely friendly and challenging in all the right was (the trainers). Big shout out to trainers Joey, Tarryn and Ben & to Matt in reception.

Having done Rumble, Reshape and Ride classes - each of these has burned more calories per class than any of my comparable gym sessions. Having tried Barry’s before too, the equipment is better and there isn’t a constant red light glow that inevitably ends up giving me a migraine.

As mentioned, once I’m out of contract with my current gym I’ll be setting up a membership to up my classes - but also a big shout out to them for offering the for-peak Blue Light discounts - very much appreciated :)

20 października 2025
Opinia niezależna
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Odpowiedź od 1Rebel

Thank you for the great review, we're so glad to hear you're enjoying our new Euston club. We hope to see you in-club soon.

Oceniono na 4 z 5

Great HI workout

I think the workout and gym is extremely well organized and trainers are professional and keen to help.
Showers and changing rooms are clean and in good shape.

28 września 2025
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Odpowiedź od 1Rebel

Thank you for taking the time to send us a review, we really appreciate it. We hope to see you in-club again soon.

Oceniono na 5 z 5

Can’t fault them

Great instructors, clean and well maintained facilities. All staff helpful, even when I struggled to see how to book further sessions on my package the Angel branch just booked them for me, no issue. Recommend.

7 września 2025
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Odpowiedź od 1Rebel

Thank you for the great review, we're thrilled you had a great session. Hope to see you back in the studio again soon.

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