152 Harley Street Recenzje 

66
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Jo is quite simply the best aesthetic practitioner I’ve ever been treated by. She has deep expertise in a wide range of aesthetic treatments, the biology of the face and neck, and skincare in general... Zobacz więcej

Oceniono na 5 z 5

Joe was friendly and make me feel so at ease, hydra facial was relaxing and I woke up this morning with glowing, clear complexion . I will definitely go back and have another facial. I would highly re... Zobacz więcej

Oceniono na 5 z 5

Daniel Ezra and his team, Dr Manish, Karen, nurse Jo and eveyone else, have been very caring, calm, respectful, friendly, precise and overall excellent. I had a very relaxing, enjoyable experience,... Zobacz więcej

Oceniono na 5 z 5

I am absolutely thrilled with the results of my treatment! From start to finish, Jo’s professional approach made me feel completely at ease and confident. She took the time to explain everything in de... Zobacz więcej

Informacje dotyczące firmy

  1. Przychodnia lekarska
  2. Dermatolog
  3. Chirurg plastyczny
  4. Klinika chirurgii plastycznej
  5. Szpital prywatny

Napisane przez firmę

Conveniently placed in the heart of London’s most highly regarded medical district, 152 HARLEY STREET is a centre of medical excellence and one of only a few day case surgery facilities in the UK who offer surgical procedures under Local Anaesthetic and Sedation.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

66 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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4,8

Wszystkie recenzje

(66)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 14

Napisz recenzję
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Oceniono na 1 z 5

Communication is so important

I was not only impressed with the TV programme and the reviews of this organisation, I decided it was the place for me, even though it entailed a 450 mile journey.
Below is a timeline:

November 2022 - I requested a Newsletter. No response.
January 19th 2023 - A reply from the enquiries specialist requesting photos of my condition. Still no response for a Newsletter.
January 19th - Same day. Photos sent.
January 20th - Email from enquiries specialist informing me my condition will be forwarded to a colleague for recommendation.
January 24th - Email from Enquiries Specialist. She is awaiting on information from her colleague.

The wait continues.....

4 lutego 2022
Opinia niezależna
Logo 152 Harley Street

Odpowiedź od 152 Harley Street

Dear David,

Many thanks for taking the time to leave your experience.

The newsletter sign up allows patients to be added to our marketing list and when we do have newsletters to send out these patients are notified, we have not sent out any newsletters recently which would explain the lack of you receiving one, we typically only send newsletters when we are introducing new services or offers. I believe you are looking more for a leaflet of which we do not currently produce.

We have spoken with our enquiries specialist and they will be responding to you today with information regarding who would be the most appropriate consultant for your issue once they have chased the team for confirmation. Our clinic operates an MDT approach which can sometimes take a little longer to finalise appointments and outcomes due to making sure you are being matched correctly with the consultant who can offer you the best results and range of options, a process of which cannot be rushed the last thing we would want is to match patients incorrectly.

We welcome all feedback and do apologise that our enquiry system has not met your expectations on this occasion, we will endeavour to take on board your comments and speed this process along whilst maintaining our standards of matching patients correctly.

Best wishes,

152 Harley Street

Oceniono na 5 z 5

The clinical excellence of Nurse Jo is…

The clinical excellence of Nurse Jo is hard to overstate.She takes meticulous care and is extremely skilled. I've now had Profhilo and botox on 2 occasions and both times the results were great. She has a light touch so the effect is just what I'd hoped for - balanced, subtle and enhancing. She is very attentive to hearing what result I was looking for and the treatment felt entirely bespoke.
The clinic itself runs in a friendly and well-organised way which makes for an overall excellent experience.

20 stycznia 2023
Opinia niezależna
Logo 152 Harley Street

Odpowiedź od 152 Harley Street

Many thanks for your lovely feedback, we will be sure to pass these comments along to Nurse Jo, she will be thrilled!

Oceniono na 5 z 5

I had a hydrafacial as part of this…

I had a hydrafacial as part of this clinics NEO service and it was amazing, just what my skin needed after being a little lax on the skincare routine over Christmas. Would highly recommend this facial, you'll be glowing for days afterwards!

12 stycznia 2023
Opinia niezależna
Logo 152 Harley Street

Odpowiedź od 152 Harley Street

Thank you for your positive feedback, we are glad you enjoyed your Hydrafacial and hope to see you again soon!

Oceniono na 5 z 5

Had a great appointment with Jo for…

Had a great appointment with Jo for Botox, really impressive knowledge and felt very relaxed and comfortable in her expert hands. Delighted with the outcome and will be returning.

6 stycznia 2023
Opinia niezależna
Logo 152 Harley Street

Odpowiedź od 152 Harley Street

Many thanks for your kind review, we are so glad you enjoyed your experience with Jo!

Oceniono na 5 z 5

Jo Neagu at 152 Harley is wonderful!

Jo Neagu at 152 Harley is wonderful! I had a Botox treatment and it was gentle and exactly what I asked for: natural looking and softened all the lines. Jo’s manner is lovely and she has a discerning and magic touch. Highly recommend her!

6 stycznia 2023
Opinia niezależna
Logo 152 Harley Street

Odpowiedź od 152 Harley Street

Many thanks Francesca! So glad you had a lovely experience at our clinic and with Jo, we will be sure to pass along your feedback to her.

Oceniono na 5 z 5

Nurse Jo is amazing

Nurse Jo is amazing. The results from the treatments she has recommended to me are significant and I am delighted.

11 listopada 2022
Opinia niezależna
Logo 152 Harley Street

Odpowiedź od 152 Harley Street

Many thanks for your kind review, we will pass on your lovely works to Nurse Jo she will be happy to hear you are delighted with your results!

Oceniono na 5 z 5

Ear surgery

Attended this clinic four times.
Always a pleasant experience.
Friendly staff and immaculately clean. Highly recommend Mr Greg O’Toole for ear surgery.

31 października 2022
Opinia niezależna
Logo 152 Harley Street

Odpowiedź od 152 Harley Street

Many thanks for your review, we are so glad to hear you have enjoyed your experience with us and will be sure to pass this along to Mr O'Toole.

Oceniono na 5 z 5

I never leave reviews but just had to…

I never leave reviews but just had to as I’m thrilled with the results of my hydra facial and botox by Jo Neagu at 152 Harley St

Great service and surprisingly a great price. Also didn’t realise all their doctors and nurses are specialist in their field but it shows. If your thinking of having anything tweaked go for it I can’t recommend this place enough 5 stars.

24 października 2022
Opinia niezależna
Logo 152 Harley Street

Odpowiedź od 152 Harley Street

Thank you very much for this kind review, we are so glad you enjoyed your experience with us and we will be sure to pass this feedback along to Jo!

Oceniono na 5 z 5

Great experience with the clinic

Great experience with the clinic, the front of house staff were friendly and welcoming putting me at ease straight away. The clinic itself has great tea/coffee facilities which is a nice touch when waiting for your appointment.

23 lutego 2022
Opinia niezależna
Oceniono na 5 z 5

I had an extremely pleasant experience…

I had an extremely pleasant experience at Mr Ezra’s clinic; I felt supported throughout my journey. All the staff at 152 Harley Street, including Mr Ezra, are exceptionally professional and competent. Trish (the young nurse) put me at ease on the day of the surgery, and she's a credit to herself and 152 Harley Street. Overall I would recommend their services to anyone interested, and I’m glad I chose Mr Ezra’s clinic for my treatment.

23 lutego 2022
Opinia niezależna
Logo 152 Harley Street

Odpowiedź od 152 Harley Street

Many thanks for your positive feedback, we will be sure to pass these kind comments along to Trish and Mr Ezra.

Oceniono na 5 z 5

Brilliant staff all round

Third excision of lipomata in a row by Mr Young. Brilliant staff all round

11 lutego 2022
Opinia niezależna
Logo 152 Harley Street

Odpowiedź od 152 Harley Street

Thank you for your positive review, we are glad to hear all was well with your experience with us!

Oceniono na 5 z 5

Oh my goodness me what a wonderful…

Oh my goodness me what a wonderful experience! Not painful at all like a lovely sleep. Woke to food and drink! Love the results, SO happy

6 stycznia 2022
Opinia niezależna
Logo 152 Harley Street

Odpowiedź od 152 Harley Street

We are thrilled that you had such a lovely experience with our team! Many thanks for your review

Oceniono na 3 z 5

Harley Street facilities good, nurses and surgeon awesome, after care could be better.

Firstly there were many correspondences between myself and the surgeons receptionist, having to deal with Harley Street and the surgeons receptionist makes things harder to arrange. one port of call would have been better to reduce many emails. There then became another issue with payment as there were two invoices to pay, Harley Street and the Surgeons. Surgeon's receptionist offered appointments but within 24 hours I was told that this appointment was no longer available, however I had to contact my company to book the day off, I contacted the surgeon's receptionist the very next day to confirm I have the day off only to be told that the appointment was no longer available (consultation appointment and operation dates) making it very hard to arrange appointment dates. Surely these days should either be available for at least 24 hours and/or tell patients that these dates are only available for x amount of time, this was frustrating as on a few occasions I then had to go back to my company to cancel my day off and reschedule a new day off. The day before the operation the surgeon's receptionist contacted me stating that my company had not paid the invoice, however I had already spoken to someone (later found out it was someone from Harley Street) about the invoice and confirmed that the invoice had been paid and that there was nothing else for me to do, however that was only for Harley Street's invoice (again having two different invoices makes things harder), so though I thought everything was sorted it wasn't, however the invoice for the surgeon had been paid but her receptionist couldn't find it, so I had to make many calls to my company to sort this out, finally the receptionist found the invoice and that it had been paid. The Harley Street location and facilities were good and the operation went well, the surgeon and the two nurses were awesome and very caring and professional looking after me all day, I was a bit disappointed with the after care, as I had to organise my return visit for my stitches to be taken out, but I think this was just someone had forgotten to arrange this, I phoned the surgeon's receptionist and she said that Harley Street should have organised this and contacted Harley Street's receptionist for me and the date was booked. Finally again the two nurses at Harley Street who removed my stitches were awesome and very caring, however one nurse said that I need to contact the surgeon's receptionist as I asked about my skin results and she told me contact the surgeon's receptionist to get my skin results (as the surgeon had some concerns) and to book a check up appointment, but I felt that the surgeon's receptionists reply was quite blunt telling me that the surgeon would contact me with the results and that I didn't need a check up appointment, this reply I felt was blunt, to the point and uncaring. rightly or wrongly this felt like the surgeon's receptionist was either busy or annoyed either by myself or the nurse's comments, this is how I felt but of course I could be wrong. So now I feel that I'm left to get on with it, it would have been nice to have a check up in a few months time to see if everything is healing as it should be and options if it is not i.e. Plastic surgery.

27 sierpnia 2021
Opinia niezależna
Logo 152 Harley Street

Odpowiedź od 152 Harley Street

Thank you for taking the time to leave feedback, this has been most helpful to us as we are always keen to hear how we can improve our service.

The surgeons and 152 Harley Street do operate as separate companies and therefore we do agree there can be a fair amount of back and forth between offices regarding payments and appointments. Typically, all appointments are booked via the surgeons office and 152 Harley Street only makes contact once we have confirmation from the secretaries that all has been booked on their end and we can go ahead and make contact for the facility fee payment and to send our own confirmation.

We shall discuss your feedback with our team and aim to work closer with the surgeons offices to provide a smoother pathway for patients going forward.

Oceniono na 5 z 5

I found everyone very helpful at 152…

I found everyone very helpful at 152 Harley Street. My treatment went very well and the staff couldn't have been nicer. I would definitely recommend the clinic and would not hesitate to return for further treatment.

18 sierpnia 2021
Opinia niezależna
Logo 152 Harley Street

Odpowiedź od 152 Harley Street

Thank you for your positive feedback!

Oceniono na 5 z 5

RE. MY RECENT BLEPHAROPLASTY PROCEDURE

Having just undergone an upper and lower lid blepharoplasty with direct brow lift procedure with Mr Daniel Ezra and his very professional team, I am extremely grateful for the smooth procedure, kindness and support throughout the whole experience.

Karen (Mr Ezra's Secretary) was very helpful indeed in explaining everything and ensuring that the whole procedure was carried out efficiently and as quickly as possible.

For someone considering a similar procedure that I had, I would not hesitate to recommend Mr Ezra and his team - thank you very much!

16 sierpnia 2021
Opinia niezależna
Logo 152 Harley Street

Odpowiedź od 152 Harley Street

Thank you for your positive review and kind words, we are glad we could provide you with such a good service.

Oceniono na 5 z 5

Mr Daniel Ezra 'SIMPLY THE BEST'

L B - Day of surgery 28/07/21
I am of British Black Origin so it was very important to me to carry out an in-depth research for a qualified Oculoplastic Surgeon for Blepharoplasty which took me two years. I was now getting loose skin on both my eyelids the left eyelid was worse and really depressing me.
I chose Mr Ezra through looking at his catalogue of work over the years he as carried out (pictures of before and after eyelid surgery) and the positive reviews. The bonus for me was he is also a Consultant Oculofacial Plastic Surgeon at the renowned Moorefield Eye Hospital l knew l had made a excellent choice after reading the words 'Acclaimed Oculoplastic Surgeon' and 'Super-specialist Blepharoplasty'. So my expectations were very high!
My first and second consultation with Mr Ezra he listened carefully to my concerns which was the risks; the healing process of our skin colouring eg the darkness of the scarring or even keloids Mr Ezra offered viable solution and explained the procedure thoroughly. He is very personable his energy warm and welcoming honest and straight to the point when answering my questions.
I am thrilled with the results even better than l had hoped for equally impressed with the level of care compassion and professionalism of everyone (staff and nurses) who l encountered at my consultation and on the day of my surgery so l am thanking you all once again.
I had very little discomfort/pain during my recovery and no visible scarring a true testimony to the skills of Mr Ezra.
I would HIGHLY RECOMMEND Mr Ezra in a heartbeat!

9 sierpnia 2021
Opinia niezależna
Logo 152 Harley Street

Odpowiedź od 152 Harley Street

Thank you for your glowing review of Mr Ezra and our clinic, we are so pleased for you and your wonderful results and glad we were able to meet your expectations.

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