robert jones

Hey Robert, 

Thank you for your feedback, we are sorry to hear that you have had trouble with your deliveries and contacting the team. 

We hope that things have been cleared up for you after speaking with the team, but we have taken on board your comments and we will work to make things as clear and simple as possible for all customers who need to contact us in future. 

We will keep an eye on your final deliveries next week and make sure we check in with you to ensure that things have been delivered without issue, please do get back to us if you would like a hand with anything else in the meantime. 

Kind regards, 
Isaac

Thank you for sharing your concerns with us. I apologise for the frustration you have experienced and understand how important it is to speak with a member of our team directly. We aim to provide clear and helpful support, and I’m sorry if we fell short in your case.

If you wish to discuss this further or register a complaint please contact us via:- https://www.autonetinsurance.co.uk/contact-us

Kind regards

Nicola @ Autonet Insurance

Dear Mr Jones, I am sorry to learn about the issues you have raised, that is really disappointing to hear. If you still require assistance here, please contact us at contactsocial@currys.co.uk with your name, address (inc. postcode), contact details and any reference numbers. Please include a copy of your review, quoting the reference CUR45795. We will get back to you as soon as possible. Please note, due to current processing times, email responses may take a little longer than usual. However, please be assured your email shall be answered as soon as possible. Thanks – Louis

Hi Robert,
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more so we can help put things right. Please get in touch using one of the following contacts.

Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
Forums: https://virg.in/VMforums

Thank you for reaching out and sharing your feedback. I’m truly sorry to hear about the frustrating experience you had with our customer service. I can understand how disheartening it must have been to wait for over two hours without receiving the assistance you needed, and I apologise for any inconvenience this has caused you.

Your concerns are important to us, and I want to assure you that we are dedicated to improving our service. We appreciate your patience and understanding during this process, and it’s clear we fell short in delivering the level of support you deserve.

If you would like to discuss your concerns or log a complaint, please contact us via the link below:

https://www.carolenash.com/contact-us

Thank you again for your feedback and for giving us the opportunity to make things right.

Kind regards

Chelsea @ Carol Nash

Hi Robert, if you are referring to our free admission policy, we offer a range of initiatives to support those who need it most. That includes refugees, but also food bank users, children on school trips and we’re also launching a new pilot scheme, working with local charities to offer free admission to people experiencing financial hardship too.

Thank you for your five-star rating! We are thrilled to hear that you had a positive experience shopping with us. We appreciate your kind words. We strive to provide excellent customer service and are glad that we fulfilled that. Kind regards, Alysha

Thank you for your excellent review and 5-star rating. It is a pleasure to know that our service met your expectations. We look forward to the opportunity to assist you again in the future. Many thanks, Ben

Hi Robert,

I am sorry to learn that we were unable to offer a price match, it is really disappointing to hear.

We have sent you an email from contactsocial@currys.co.uk so that we can assist you further with your issue.

Thanks - Rich

Hi

Thank you for taking the time to leave this feedback, we always love to hear when a customer has had a great journey with us.
Please do not hesitate to contact us if you have any questions, or require any assistance.

Kind regards
Stephen

Hello Robert,

Thank you for your recent Trust Pilot review.

I am really glad to hear that you are pleased with the service provided.

We really do appreciate your feedback, so thank you for taking the time to do this for us.

If you require any further assistance, please do not hesitate to contact myself or our live chat team.

Paige @ VP

Good Morning,

I do apologise that you are unhappy with our service, I would be happy to look into this for you so I have requested some additional information so that I can do this.

Kind Regards
Sophia

Good Afternoon,

I am sorry that you are unhappy with the service we have provided, I have requested some additional information so that I can look into this for you.

Kind Regards
Sophia