David Stanbrook

On our holiday to Malta, when returning the hire car, the hire company, said that there was an additional scratch even though scratches were mentioned on the original contract and that we had to pay an excess of over €200. It seemed to me like profiteering by the hire company. We argued the case but to no avail. I claimed the cost through reducemyexcess online form which was relatively straightforward attaching evidence. The claim was paid very quickly and efficiently. I would recommend.

Easy to order washing machine with next delivery at no extra cost. Communication was very good with 4 hour slot advised in the morning and, as it was a rented property, I had a call to advise that we were next and then a courtesy call to say it was all plumbed in.

I have been with SJPP for over 10 years. I always deal with Megan Smith. The service that I get from Megan is excellent. She provides helpful advice about investments, pensions and tax. She is knowledgeable about the products and the market and I would have been lost without her help with my pension investments. She always makes herself available to discuss or solve issues, is very personable and never pushy in selling SJPP products or services. I have been happy over the years to recommend her to friends.

It was not obvious how to put in your own comments about the car, especially if you wanted to put them at the end. All the key details should be able to be put freehand in any order, if required.