I just have to come back again and do a shout out to this company for the help they gave my mother yesterday. I'm a diamond member and I recommended them to my mother because virtually everyone who works there is patient. She's very old and her vision is gone to the point where she's essentially legally blind so my brother-in-law helps her when she needs to log the tech support person in. But they called me during her session yesterday with the tech guy because I was the one who set up her email and the problem had gotten a little complicated. I hope I'm remembering his name correctly. I think it was Mitch. He was absolutely wonderful. My brother-in-law and my mother were actually holding the two phones together so that he could hear what I was saying in another state to help figure out what was wrong with her email. Then I remote accessed him into my computer and it was only a matter of minutes till he had it figured out. It was something I never would have even thought of. Nobody these days goes above and beyond what they need to do but he certainly did and I was extremely impressed once again. I hope Tech to Us always keeps this type of person on staff because what they do is invaluable when you have a big mess with your computer. That's the best way I can say it in a nutshell. LOL