Moods Guarantee is a Lie
I was very dissatisfied with two products. That 100 days to return and get credit is a lie. They gave me a week to go somewhere and print a label for the first product and totally ignored my request to return another. I was a loyal customer. Now they want me to contact the government to keep hemp products. I have not ordered anything in weeks. I think their products are weak and I can get gummies anywhere.
Odpowiedź od Mood
Hi Monica,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how frustrating it is when expectations around returns or guarantees don’t feel met, especially after being a loyal customer. That’s certainly not the experience we aim to provide.
Our guarantee and return process is designed to be fair and consistent, but it’s clear we fell short in how this was communicated and handled in your case. We’d welcome the opportunity to review what happened and address any outstanding concerns directly. Please reach out to our support team at conciergecare@mood.com so we can take a closer look.
Thank you for your feedback; it helps us identify where we need to do better.
~Mood Cannabis Concierge Team