Lack of Service and failure to meet clients
I booked my client with a meet and greet at baggage airport transfer for pickup in Hawaii for pick up on Oct 20th. The driver did not meet them at baggage claim and when they went to the curb the driver said he could not pick them up in front of baggage claim but wanted them to drag 5 suitcases across the airport to meet him which they refused. They ended up getting another taxi to their hotel. I called the booking platform support and they reached out to the vendor Taxi2Airport and they said the driver claimed it was a no-show and refused to refund the money to the client. For this client it was not a matter of the money, but a matter of principle and lack of the service promised. I tried to resolve this the normal way so after much time spent and no result, I have no recourse but to apply a very bad review. Please do not use this company and use another. If need I can provide all details for the transaction and communication.
Odpowiedź od Taxi2Airport.com
Dear Michael,
Thank you for your feedback.
We take customers' experiences very seriously and we have reviewed the case.
Please note that due to the legislation of the airport, our drivers cannot wait at any place, and there are specific meeting points depending on the Terminal the flight arrive.
The meeting points are in the instructions shared in the voucher of the booking, and the passenger refused to follow the informed instructions, for which, unfortunately, we are not able to process a refund, as the information was provide,d and a free cancellation up to 24 hours before the pick-up time scheduled was possible if no agreement with the service offered.
We remain at your disposal for any other questions or feedback.