DO NOT TRUST THIS COMPANY LIKE I DID!

placed an order in July 2024 order came after a few weeks product was great, I was very happy so gave them a 5 star review keep this in mind for what’s to come.

I’m a mum and use this only to dry my hair maybe once a fortnight if that and randomly it started making a horrible concerning electrical noise, gave it benefit of the doubt I then went to use it a few weeks later and same noise this time it lost power smelt funny and sounded like it was going to explode I freaked out turned it off and haven’t used it since. Mind you it’s been so well looked after you wouldn’t even think it had been used.

I then looked my order up on shop app and obtained the contact email and let them know the fault and sent videos and asked where to proceed from here because it’s only been a year and they have an apparent “3 year warranty” two weeks go by no response I thought strange, so I went back into shop app to double check I sent it to the correct email.

What do you know my “order” has magically now disappeared from shop and no record of it? Strange huh. I messaged them on instagram they replied straight away when I initially ordered. No reply after I’ve messaged about the fault.

I resent my email from my other email address this is where I find my original email address that was associated with order BLOCKED. Strange I try calling the number and the mobile number I have associated with the order BLOCKED.

The 5 star review I gave when I first brought it.. DELETED??? why you ask? I do not know I’ve been nothing but polite in my interactions until I noticed they blocked me after asking about the fault.

Absolute joke of a company waste of money. Save yourself the headache, money, and safety and pay the extra for a Dyson from a company that has great customer service and actually helps and cares for customers.

I’ve done a charge back with my bank because Restla is appalling.

Oh If they do take the time to read this STFU I come with receipts so don’t tell me I’m lying.