We are deeply concerned to read your review and want to state unequivocally that we would never request personal information or direct you to download software from an unknown source.
Our processes are entirely transparent and involve direct communication through verified channels. We are extremely troubled by this experience and are investigating the possibility of impersonation and fraudulent activity targeting individuals seeking assistance with lost funds.
We want to assure potential clients that Stingray operates with the highest ethical standards and we strongly advise anyone contacted with similar requests to disregard them and report the incident to the appropriate authorities.
To help us investigate this further, we kindly ask that you forward any suspicious emails or phone numbers. This will help us take immediate action and protect others.