Awful, they are the perfect example of why people should shop in stores. I ordered multiple strands of C7 light strings, but they threw in 2 strands of C9 strings. After numerous (unanswered) phone calls, and multiple emails, the gave me a UPS label to return the incorrect lights and said that a "refund amount will go back to the original payment that you used." After not receiving any refund, they are now saying a store credit was issued to my account (I have no account with them or any way to access this alleged credit). I am now disputing it with my credit card company. Go to Home Depot/Lowe's/Target, if the correct merchandise is out of stock this company will send the wrong items and keep your money.