Zara shoes are sub standard and customer service will not help
My daughter bought some shoes on holiday in Valencia and within two weeks they have developed a fault. Tried contacting both Zara uk and Zara Spain via what’s app and neither will take responsibility for the selling of substandard products. Apparently we are supposed to go back to the store . I pointed out that this would involvean international flight but they both just repeat they cannot help. Shoddy service and poor product. Customer rights being breached.






