Zulily 

For several years now I have enjoyed good experiences shopping on Zulily.co.uk, with equally good support from their much improved customer services.

I especially like finding the odd interesting designed top and even got a few stylish pieces in high-end labels at affordable prices that would have otherwise been out of my reach.

My all time favourite must be my stash of Lee jeans in various designs and colours - the fit is perfection, including length for tall women.

And a deserving mention of the Clarks affordable boots sales in sizes USA 10 and 11 has been a special treat.

Also, lovely are the medium to heavyweight velvet shirt dresses and coats.

And superb quality and fit must be the best waterproof mattress covers that I have ever purchased.

What I avoid
From experience, I try to avoid any blouses and shirts designed and made in China because somehow the shoulders, upper arms and sleeves length never fits well, upping sizes does not help.

Another item I avoid is jewellery, most of the times the rings don't fit well and or arrive damaged because of poor packaging. That said I still have some stylish earrings going good after several years of wear.

My biggest gripe with Zulily is the lack of consistency in clear information on the quality and the type of fabric that garments are made of.

For example, 'knit' is often misused and can mean anything from a cotton jersey fabric, a synthetic wool type fabric, a lightweight synthetic jersey fabric, a heavyweight synthetic jersey fabric, a stretchy synthetic fabric.

The 'knit' fabric that I found totally unwearable, is a sort of heavyweight shiny nylon polyester mix into a sort of shiny stretchy 'plasticky' material with the reverse side - the underside - in a sort of white synthetic cotton polyester. Sorry, it's the best I can articulate a description but often, this fabric is used for garments with bold multicoloured graphic design print.

Also, another gripe is the misleading clarity when they lump age ranges together, e.g. 'women and juniors'. One can't always rely on the size chart to decide which is which. This short-cut approach in presenting much needed reliable information is simply laziness, unacceptable.

Zulily must always consider that they should be first and foremost, the eyes and shopping guide of their customers, we can only see the photos you have listed.

Love zulily. Had to return some trainers & they gave me a refund immediately & told me to keep the trainers which made someone else very happy. My only complaint is they dont always have my size in rings, which is a shame as they are beautiful.

I love buying with Zulily, always great customer service, recently I have received some lovely products, especially for my little girl. Highly recommended. Yes, sometimes there is a waiting time due to the nature of the business of the way they work, but it is always worth it. Also occasionally I have received a wrong size, but when I email across to the customer services, the issue is always solved immediately. I have been purchasing with ZULILY over some years now and I have to say I am a very happy customer. Thank you Zulily.

Twice over the last couple of years I’ve accidentally ordered shoes in a US size instead of UK. Both times they refunded not just the item but the postage and told me to keep the shoes and donate to charity. Everything I’ve ever ordered has been great quality. Would highly recommend this company.

Have shopped with Zulily for several years without having an issue however this time I did. A china item arrived smashed in a really badly packaged box. I tried on many occasions to contact customer services but they have ignored time. Would not even give them 1 star if possible

Han hecho una compra que no está autorizada por mí desde mi tarjeta,no sé cómo han podido hacerlo, tampoco sé cómo anularla.Podriais ayudarme con atención al cliente,el número o algo.

I’ve shopped with these a lot over the past few years using the app and the online store on desktops every friend I’ve referred I’ve been given the credit to my account to spend I saved over £100 by spending the credit I was given from referrals and bought so many things with them ranging from happy planners to clothing to jewellery and hand bags to we are memory keepers products Heidi swapp items so many great American brands
The postage is always 3.99 for 24hours so I can buy more things as I see them day or night without having to pay postage on every separate order I place in that time frame
I can just pay postage once and they tend to put all my orders into one parcel so I don’t have to pay postage again
Whenever I’ve had an issue with any products they have refunded the item and have always said to keep or gift the wrong item
I always check on the clothing what sizes they are as they can be USA EU U.K. sizes so always make sure you check the size guide with every item as the guide is different with every brand and sometimes different with each product
Sometimes things just take longer to arrive but they have to get stock from the supplier to then package and send over to me so I suppose that explains why they take longer to deliver some items
Great company good value for money if you’re not in a rush for items delivery time tends to be a month or two

I’ve been shopping with this company for a couple of years now. The shipping time is a good 4 weeks but with that in mind I’ve never been disappointed. I did order a cardi and it wasn’t what I was expecting and contacted the company for them to say ‘keep it and give to charity’ which I have done. I’ve even recommended to friends when they’ve commented on how I find different clothing and goods.

Mi nombre es Monica del estado de California
Encargué un traje para mi Baby me llegó totalmente distinto una talla demasiado grande me comuniqué con ellos la solución que me dieron es que lo devuelvan pero ahora por el Covid 19 ni siquiera hay donde pueda imprimir una etiqueta y es la razón por la que encargo por internet para no salir me van a enviar según el artículo correcto pero es una talla muy grande

I have shopped with Zulily for several years and have bought many items - clothing, jewellery, garden decorations - it is my go-to place for most things. If there ever is a problem with anything, customer service is quick to respond. A great place to shop, would be lost without them!

I would give minus if it was possible. The clothing is cheap and fake, the prices are however European.
Avoid this site like a plague

Always great products and excellent customer service .

I once ordered a quilt, which I wrongly assumed would be a duvet, forgetting the American word is different. I explained my mistake and was told I would get a refund but to save me posting it back pls donate it to a homeless charity... wow best service I've had in years. Thank you zulily

Wanted to return an item out of several. Spent over $100! Zulily agreed to accept return and refund full amount. That didn't happen! Got the run around on full payment!! Only received back half! They sent me an email committing to full refund and no shipping costs! But, NOT!!! I was told just wait until your next statement you'll see your entire refund!! That never happened! Called their credit card company again just to hear Zulily needs to make corrections! Joke!
I'll never patronize their business again! Beware! At first you figure this company spent the time to setup sellers, hired an accounting firm and you figure they don't even have to pay rent for a brick & mortar! Allegedly! How clever! That makes it likely to have returns fully refundable! NOT! I'm done!! I'll continue with a reputable company like Amazon!

Pleasantly surprised!

I’ve ordered 2 dresses for my 7 year old daughter and niece. Both dresses came earlier than expected and was really good quality. Good value for money.

Got stuff I didn’t order and would cost me to send it back
So stuck with it 😕

Hola hola mi nombre es claudia ramirez, vivo en houston tx,soy una clienta de zulyly y si tienen cosas buenas y varatas, pero me ah pasado que algunas cosas no me son lo que esperava, y me llegan cosas un poco dañadas, el dia 29 de noviembre me mandaron una wallet black zip para mi esposo y me ah llegado sin el ziper, y lamentablementenno hablo ingles por eso no les reclamo ni les puedo hablar, porque ellos no tienen servicio en español, que hago yo con algo que no necesitare asi, espero y los de la compañia zulyly puedan ver mi comentario y ayudarme, con estas situaciones, no tengo quejas todas mis cosas me llegan, gracias zulyly.

Just ordered two items. I'm a UK 10/12 with small bust. Ordered a fleece in size large. I never order large from anywhere so was a bit afraid it would be way too big, but figured it will be ok over other clothes. It fits like a second skin, way too tight for that type of clothing. Second item is clearly a second as it had two of the decorative buttons missing. Having stuff come from the US means there is a long wait time, and haven't even looked into returning them as I just haven't got the time or energy to argue about returns and who is going to pay for it etc. UK companies have the Sale of Goods Act to answer to, US not so much.

Ordered a bracelet. Firstly had no idea it was coming from USA as it was priced in UK pounds. Secondly it is a piece of c**p!. £22 plus shipping for something that looks like it it is worth £3. It was going to be a present but I would be embarrassed giving it!

Would rate zero if possible
Avoid at all costs. Items don’t arrive