I ordered shutters and blinds in March, i have had any contact and phoned the office over a week ago and was assured I would be priority and would receive a call back. I have had no contact and have... Zobacz więcej
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Pretty poor service from a company I have used previously with no problems. Ordered blinds on the 16th April and told 3 weeks lead time, no problem. Booked in for fitting on May 23rd only... Zobacz więcej
Ordered blinds 5 weeks ago and due to be fitted today however last minutes call to advise issue with material Several phone calls later only to be told would be another 2 to three weeks Abso... Zobacz więcej
Gordon & Kyle fitted our shutters both lovely well mannered guys who did a fantastic job. We're so pleased with our shutters. We have an older property with no two walls or windows running straight b... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Dane kontaktowe
678 Glasgow Road, ML2 7SR, Wishaw, Zjednoczone Królestwo
- 0141 374 2213
- sales@zone.co.uk
- zone-at-home.com
4,1
Dobra
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Blinds
Got my 2nd set of blinds today ..both fitted by James ... very polite,professional and put them up in jig time ..he's a gem 💎..
27 czerwca 2023
Opinia niezależna
Odpowiedź od ZONE
Hi Katie,
Thank you so much for choosing us once again to supply your blinds we really appreciate your return business.
We will pass on your kind words to James he will be delighted!
Lorraine
Fantastic job and customer service
James came and fitted our blinds and I’m genuinely amazed at how quick he was. Some job and we couldn’t be happier. Really nice guy and explained how everything worked before he left. I’m glad I chose Zone Blinds now, great job
26 czerwca 2023
Opinia niezależna
Odpowiedź od ZONE
Hi Hunter,
Thank you for taking the time to send in your message.
We are delighted you chose Zone to supply your blinds, we will pass on your kind comments to James it will make his day.
If we can be of any assistance to you in the future, please give us a call.
Lorraine
Zone Blinds
Brian came out to measure blinds for my Conservatory , kitchen and Patio doors . Was extremely helpful with me with what blinds to pick . Jim King then came out to fit my blinds and was so efficient and also very helpful and friendly which in my view always makes a difference. I would highly recommend Zone Blinds to anyone needing new blinds
20 czerwca 2023
Opinia niezależna
Odpowiedź od ZONE
Hi Karen,
Thank you for taking the time to send in your message.
We are delighted to hear that you are so pleased with the service that we have provided, we will pass your very kind comments onto Brian and Jim.
It really makes our day to hear that you will recommend us to others, a huge thank you.
Gill
Jim king came into today and fitted a…
Jim king came into today and fitted a blind for me and done a fantastic job and left the room clean and tidy, great job hope to do business with you again soon thank you very much Jim.
19 czerwca 2023
Opinia niezależna
Odpowiedź od ZONE
Hi there,
We are delighted to receive your message expressing how happy you are with your new blinds, we will certainly be passing your very kind comments onto Jim, it will make his day.
Thank you so much for being a very valued customer and we look forward to hearing from you in the future.
Gillian
Excellent service
Curtains are beautiful and well made. Was a slight issue with one of my pelmets which was resolved within a few days. The fitter came over on his day off to fit the new Pelmet on a Saturday morning. Mistakes happen so not a big deal but this was excellent customer service to resolve the issue.
10 czerwca 2023
Opinia niezależna
Odpowiedź od ZONE
Hi,
We are delighted to hear that you are so pleased with your new curtains, and thank you for your patience whilst we were sorting the issue with your Pelmet.
Thank you for taking the time to send in your message, I will pass your very kind comments on to the team.
If we can be of any assistance to you in the future, please give me a call.
Gillian
Excellent service from start to finish!! 5 stars ⭐️ all round!
Excellent service from start to finish. The guy who came out and gave us a quote was spot on! Got perfect blinds for my conservatory and all I can say is what a fantastic job. My blinds were ready within 2 weeks, fitter was fantastic, price was reasonable and I highly recommend this company. My conservatory is just beautiful with me new perfect fit blinds. Thanks so much guys. Look forward to seeing yous again!😊
14 czerwca 2023
Opinia niezależna
Odpowiedź od ZONE
Hi Debbie,
Fantastic, we are absolutely delighted that you love your new perfect fit blinds.
We would like to thank you for taking the time to send in your message, we will pass your very kind comments onto all the team.
Just give us a call if you require anything in the future and we would be happy to help.
Gillian
Curtains supplied and fitted in the…
Curtains supplied and fitted in the timeframe and price agreed special mention to James the fitter with good help from his colleague Brian
14 czerwca 2023
Opinia niezależna
Odpowiedź od ZONE
Hi John,
Thank you so much for taking the time to send in your message.
We are delighted to hear that you are so pleased with your new curtains and also the service you have received, we will pass your very kind comments on James and Brian.
Thank you once again for placing your order with Zone Blinds & Curtains, if we can be of any assistance in the future please just give us a call.
Gillian
Odpowiedź od ZONE
Thank you Kathy! We are pleased to hear that you are delighted with your new blinds.
Thank you so much again,
Hayley
Great service from Danny that came to…
Great service from Danny that came to measure and price the blinds as well as Gordon who did a good job fitting them. Blinds look great and both guys were dead friendly and helpful. Would recommend
9 czerwca 2023
Opinia niezależna
Odpowiedź od ZONE
Hi Cameron,
We are delighted you are happy with your blinds and really appreciate you recommending us to family & friends.
We will pass on your kind comments to Danny & Gordon it will make their day!
Lorraine
Excellent value
From the helpful salesman to the fitter James everyone was friendly and happy to answer any questions and despite an issue with delivery I’d happily recommend this company
31 maja 2023
Opinia niezależna
Odpowiedź od ZONE
Hi Andrew,
Thank you so much for taking the time to send us your message, we will pass your very kind words onto James and the team, all will be delighted to hear that you are happy with your new blinds and the service provided.
We would like to take this opportunity to thank you once again for being a very valued customer of Zone Blinds.
It really does make our day to hear that you would recommend us to others.
Gillian
Zone blinds
Jim was great , no mess and very nice man , he’s was a credit to zone blinds
Very happy
7 czerwca 2023
Opinia niezależna
Odpowiedź od ZONE
Hi Scott,
Fantastic, I am delighted to hear that you are happy with your new blinds and also the service that Jim has provided, we will pass your very kind comments on to him.
We wish you lots of luck in your new home and once again thank you so much for placing your order with Zone Blinds.
Gillian
My lovely blinds
Yes five start to James today who did a fantastic job with my blind installation. 100% satisfied. Love them
7 czerwca 2023
Opinia niezależna
Odpowiedź od ZONE
Hi Catherine,
Amazing, we are delighted to hear that you love your new blinds and also happy with the service that James provided.
We would like to thank you once again for placing your order with Zone Blinds.
Gillian
First class service
Right from start to finish phoned and got a appointment within a few days they came out measure up gave a price and gave me a rough idea when they would be ready phoned back within 7 days and fitting the whole house 6 windows and door took no time James the fitter was very professional and polite would certainly recommend them.
23 maja 2023
Opinia niezależna
Odpowiedź od ZONE
Hi Annie,
Thank you so much for your lovely review! We are so pleased to hear that you are happy with your service and blinds. I will pass your kind words on to James as he will be pleased to hear this!
Thanks,
Hayley
Highly impressed with Zone Blinds and…
Highly impressed with Zone Blinds and their high quality and low prices. My blinds took no time at all to be made and fitted. The service provided by Gordon was amazing. He was very pleasant and efficient. Highly recommend.
31 maja 2023
Opinia niezależna
Odpowiedź od ZONE
Hi Jemma,
Thank you so much for taking the time to leave a review, we are delighted to hear you would recommend us and that you are so pleased with your blinds.
I will pass your comments on to Gordon who will be delighted with the feedback.
Thanks again for ordering with Zone
Gemma
Zone@Home
Would recommend roller blinds and fitter Jim
Excellent service throughout from sale to fitting. Very good roller blinds. The long roller blinds had very short chains which was not ideal but fitter Jim King was excellent in lengthening the chain whilst still keeping it child safe. Jim was professional in his work and was on time. Would definately recommend.
25 maja 2023
Opinia niezależna
Odpowiedź od ZONE
Hi,
Thank you so much for taking the time to send in your message, we will certainly pass your very kind comments on to Jim, he will be delighted.
It really does make our day to hear that you would recommend us to others, a huge thank you.
Gill
Odpowiedź od ZONE
Hello,
Thank you so much for taking the time to leave a review.
I will be sure to pass your comments on to Gordon, He will be thrilled with the feedback.
Thanks again for ordering with Zone
Gemma
Zone@home
Professional friendly service from Jim
Professional friendly service from Jim, can’t recommend him enough and will definitely use him again in the future
17 maja 2023
Opinia niezależna
Odpowiedź od ZONE
Hi Jordan,
Thanks for much for taking the time to leave a review!
I will definitely pass your comments onto Jim, he will be thrilled to hear them.
Thanks again for ordering with Zone
Gemma
Zone@Home
I’d it wasn’t for the fitter it would be two stars
Peter the fitter was very good- friendly, professional and knew his stuff- did a great job and in fact went above and beyond.
However there was number of issues overall with Zone from the start- misinformation, the wrong item being fitted, long waits, poor communication etc
Overall I’d not use Zone as a company again they are overpriced and amateur.
If you can get a fitter yourself you would be better buying a blind online the quality would be the same, it would be quicker, cheaper and it would save you hassle.
Peter the fitter I happily do work in my home again and Brain the initial sales person was very helpful but the main office and company really let them down.
18 maja 2023
Opinia niezależna
Odpowiedź od ZONE
Hi Pamela, I hope you are well.
I have got to sincerely apologise to you for aspects to do with service in your review. I am totally responsible for this, and I cant apologise enough.
Over last 3 weeks we moved from our premises in Dennistoun to our new place at Queenslie, and we have disrupted our operations more than we expected. The staff have had to work with some days without telephones and Internet. This is not an excuse and I really hope you will forgive us this time. If you or any of your family have ever had blinds from us you will know this is NOT the level of service we provide.
Lastly Peter said your blinds were lovely!
Without customers like you, local blind manufacturers like us and many others would not have a business, every day we have customers who have bought blinds online, come in our stores, sometimes in tears that they measured wrong, blinds falling apart and many other reasons. So I would never recommend buying online, but your comments make me really determined to keep your business in the future as you keep everyone us in a job!
I am sorry again, and if you give me a second chance in future, please contact me direct and I will look after you, and I will work hard over next coming days to ensure our service improves immediately.
Best Regards
Stephen Elliott
General Manager
Absolutely love ma blinds only took 14…
Absolutely love ma blinds only took 14 days to order them, and James the fitter guy was so nice only took 2 mins to fit them a will be back ordering more blinds for the rest of my home I’m one happy customer thank you so much
18 maja 2023
Opinia niezależna
Odpowiedź od ZONE
Ashley
Thank you so much for taking time out to leave a lovely comment. I will pass this on to James, and i am certain he will be absolutely delighted.
Thank you so much for being our customer.
Stephen
James,-really friendly
James was absolutely really friendly
On time and courteous.
Spoke very friendly & treated myself & my home with respect
18 maja 2023
Opinia niezależna
Odpowiedź od ZONE
Hi Brian,
Thank you so much for taking the time to leave James a review, we love hearing feedback from customers.
I will be sure to pass your comments onto James, he will be delighted.
Thanks again for ordering with zone.
Gemma
Zone@home
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